Leading Blog

JANUARY 1, 2022

Win from Within : Build Organizational Culture for Competitive Advantage by James Heskett. higher levels of employee and customer engagement and loyalty translate into higher growth and profits. James Heskett provides a roadmap for achievable and fast-paced culture change.

Books 226

Books Heskett Leadership Competitive Advantage 226

The Practical Leader

OCTOBER 24, 2011

John Kotter and James Heskett’s classic book, Corporate Culture and Performance , is an organization development classic. Results (Four Rs, innovation, growth, and profitability). Retention : Lower recruiting, hiring, training, and lost productivity costs because of greater employee loyalty. Organization Learning (e.g.

Heskett 49

Heskett Kotter Books Review 49

Harvard Business Review

MARCH 22, 2012

I'm sure many supervisors at American would have issues with their colleague's innovative, if mildly deceptive, solution. Every problem, if managed well, is thus an "opportunity" to boost overall loyalty among a company's already loyal customers. Crisis averted. Here's how it works. As my colleague James L.

Strategy 18

Strategy Airlines Hotels Heskett 18