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How to Ignite and Sustain Organizational Growth

Skip Prichard

James Heskett and John Kotter found that organizations with strong corporate cultures realized over eleven years revenue growth of 682 percent, employment growth of 282 percent and stock price growth of 901 percent. Corporate leaders that operate with an ivory tower mentality are likely to find their tower tumbling down.

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Is Kindness a Strategy?

Harvard Business Review

I'm sure many supervisors at American would have issues with their colleague's innovative, if mildly deceptive, solution. Every problem, if managed well, is thus an "opportunity" to boost overall loyalty among a company's already loyal customers. Crisis averted. But, no matter how you look at it, it was an act of genuine kindness.