Leading Blog

JANUARY 1, 2022

Win from Within : Build Organizational Culture for Competitive Advantage by James Heskett. James Heskett provides a roadmap for achievable and fast-paced culture change. He demonstrates that an effective culture supplies the trust that makes managing change of all kinds easier.

Books 226

Books Heskett Leadership Competitive Advantage 226

The Practical Leader

OCTOBER 24, 2011

John Kotter and James Heskett’s classic book, Corporate Culture and Performance , is an organization development classic. The book’s main framework is a circular diagram following these steps: Mission, Shared Assumptions, and Values <–> Alignment with Strategies and Methods of Execution. Setting Expectations.

Heskett 49

Heskett Kotter Books Review 49

Skip Prichard

JUNE 22, 2020

With the ever-changing dynamics of the workforce, the stewardship of organizational culture is just as important as strategy, talent, product development, or customer service. Poor behavior and missteps in culture can be even more detrimental than missteps in fundamental business strategy. Simply put, culture drives performance.

How To 107

How To Middle Management Reputation Short-term 107

Harvard Business Review

MARCH 22, 2012

I'm sure many supervisors at American would have issues with their colleague's innovative, if mildly deceptive, solution. Every problem, if managed well, is thus an "opportunity" to boost overall loyalty among a company's already loyal customers. Crisis averted. But, no matter how you look at it, it was an act of genuine kindness.

Strategy 18

Strategy Airlines Hotels Heskett 18