Leading Blog

JANUARY 1, 2022

Win from Within : Build Organizational Culture for Competitive Advantage by James Heskett. James Heskett provides a roadmap for achievable and fast-paced culture change. It provides a foundation on which changes in strategy can be based, and it’s a competitive edge that can’t easily be hacked or copied.

Books 226

Books Heskett Leadership Competitive Advantage 226

The Practical Leader

OCTOBER 24, 2011

John Kotter and James Heskett’s classic book, Corporate Culture and Performance , is an organization development classic. The book’s main framework is a circular diagram following these steps: Mission, Shared Assumptions, and Values <–> Alignment with Strategies and Methods of Execution. Setting Expectations.

Heskett 49

Heskett Kotter Books Review 49

Skip Prichard

JUNE 22, 2020

With the ever-changing dynamics of the workforce, the stewardship of organizational culture is just as important as strategy, talent, product development, or customer service. Poor behavior and missteps in culture can be even more detrimental than missteps in fundamental business strategy. Simply put, culture drives performance.

How To 107

How To Middle Management Reputation Short-term 107

Harvard Business Review

JUNE 28, 2012

Heskett describes how an effective culture can account for up to half of the differential in performance between organizations in the same business. Heskett discusses how to calculate the economic value of culture through the "Four Rs" of referrals, retention, returns to labor, and relationships with customers. Heskett.

Heskett 13

Heskett Webinar Influence Innovation 13

Harvard Business Review

DECEMBER 14, 2011

Heskett wrote in his latest book The Culture Cycle , effective culture can account for 20-30 percent of the differential in corporate performance when compared with "culturally unremarkable" competitors. But is there a direct correlation between employee investment and the balance sheet?

Company 17

Company Heskett Ryan Audience 17

Harvard Business Review

MARCH 22, 2012

I'm sure many supervisors at American would have issues with their colleague's innovative, if mildly deceptive, solution. It's hard to cite many businesses that make kindness the bedrock of their operating strategies. He also made the meeting on time — and told the entire board about the "miracle" he'd experienced at DFW.

Strategy 18

Strategy Airlines Hotels Heskett 18