‘Tis the Season of Prophecies, Forecasts, and Predictions

The Practical Leader

Harvard Business School professor, James Heskett, poses the right question in his blog Should Managers Bother Listening to Predictions? He ends with, “given our inability to predict, should managers bother to base plans on predictions?”

Thoughts That Make You Go Hmmm on… Recognition, Appreciation, and Celebration

The Practical Leader

Cooper and Aymen Sawaf, Executive EQ: Emotional Intelligence in Leadership and Organizations. “Celebration is given high priority in both organizations (Wal-Mart and Southwest Airlines). management Aymen Sawaf Donald O.

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Book Review of “The Culture Cycle: How to Shape the Unseen Force that Transforms Performance”

The Practical Leader

John Kotter and James Heskett’s classic book, Corporate Culture and Performance , is an organization development classic. Harvard Business School professor, James Heskett’s new book, The Culture Cycle: How to Shape the Unseen Force That Transforms Performance , follows up his and John Kotter’s earlier work with updated research, current examples, and pertinent observations. leadership, recognition, job opportunity, personal development).

Thoughts that Make You Go Hmmm on…. Leading Culture Change

The Practical Leader

These are drawn from Harvard Business School professor, James Heskett’s new book, The Culture Cycle: How to Shape the Unseen Force That Transforms Performance : “Culture really matters. Cultures form with or without leadership, structure, or clear intent. The question is; what kind of culture naturally emerges from or is shaped by leadership?”

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Creating A Customer-Centric Culture – The Disney Way

Tanveer Naseer

Heskett published their 10-year research project – “ Corporate Culture and Performance ” – in which they compared companies that intentionally managed their cultures to similar companies that did not. Here are some of their findings: Managed Their Cultures Revenue growth of 682 percent.

How Healthy Is Your Organization’s Culture?

Tanveer Naseer

And even though Kotter and Heskett showed that culture could account for a 20-30% better overall performance than similar competitors, many leaders and organizations don’t see how to develop a culture that enhances performance. You’re a new manager, and you’d better fit in!”

Links for Digging Deeper Into “Leading a Peak Performance Culture”

The Practical Leader

You might want to view (or review) the session on your own or share it with your management team and/or improvement professionals concerned with leadership and culture development. Review of The Culture Cycle (James Heskett) and key frameworks from it.

How to Conduct a “Customer Listening Session” | Top Executive.

Tony Mayo

I hope your salespeople and customer service reps are gleaning more from customer interactions than orders–and are sharing that intelligence with management.

To Be an Authentic Leader, Practice Every Day - SPONSOR CONTENT FROM DISNEY INSTITUTE

Harvard Business Review

What is authentic leadership? Great leadership is definitely not an act. Leadership behaviors are the key to earning employee trust and having a direct and lasting impact on employee engagement. We call this “values-infused leadership.”