Creating A Customer-Centric Culture – The Disney Way

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Heskett published their 10-year research project – “ Corporate Culture and Performance ” – in which they compared companies that intentionally managed their cultures to similar companies that did not. Who wouldn’t want to achieve results similar to those reported by Kotter and Heskett?

How Healthy Is Your Organization’s Culture?

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Aren’t we supposed to formulate lofty core values, a vision and mission statement? business communication culture Guest Posts leadership influence organizational culture perception valuesThe following is a guest piece by Marcella Bremer.