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Creating A Customer-Centric Culture – The Disney Way

Tanveer Naseer

Heskett published their 10-year research project – “ Corporate Culture and Performance ” – in which they compared companies that intentionally managed their cultures to similar companies that did not. Who wouldn’t want to achieve results similar to those reported by Kotter and Heskett? In 2005, J. Kotter and James L.

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How Healthy Is Your Organization’s Culture?

Tanveer Naseer

But the majority of organizations seems to muddle through, now and then halfheartedly embarking on a culture project where they define their core values, vision, and mission statement – and then return to business as usual. No wonder that culture seems elusive, and not something you can get a grip on.

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‘Tis the Season of Prophecies, Forecasts, and Predictions

The Practical Leader

Harvard Business School professor, James Heskett, poses the right question in his blog Should Managers Bother Listening to Predictions? ” In providing provocative perspectives on this challenge, Heskett draws from three books on the folly of predictions, how some predictions can be made more accurate, and how to gain from disorder.

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Thoughts That Make You Go Hmmm on… Recognition, Appreciation, and Celebration

The Practical Leader

Cooper and Aymen Sawaf, Executive EQ: Emotional Intelligence in Leadership and Organizations. “Celebration is given high priority in both organizations (Wal-Mart and Southwest Airlines). ” - Robert K.

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How to Ignite and Sustain Organizational Growth

Skip Prichard

James Heskett and John Kotter found that organizations with strong corporate cultures realized over eleven years revenue growth of 682 percent, employment growth of 282 percent and stock price growth of 901 percent. Especially important is ongoing training for managers, for without their leadership, sustainment is nearly impossible.

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