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Creating A Customer-Centric Culture – The Disney Way

Tanveer Naseer

Heskett published their 10-year research project – “ Corporate Culture and Performance ” – in which they compared companies that intentionally managed their cultures to similar companies that did not. Who wouldn’t want to achieve results similar to those reported by Kotter and Heskett? In 2005, J. Kotter and James L.

Heskett 100
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How Healthy Is Your Organization’s Culture?

Tanveer Naseer

Aren’t we supposed to formulate lofty core values, a vision and mission statement? But the majority of organizations seems to muddle through, now and then halfheartedly embarking on a culture project where they define their core values, vision, and mission statement – and then return to business as usual.