Thoughts that Make You Go Hmmm on…. Leading Culture Change

The Practical Leader

These are drawn from Harvard Business School professor, James Heskett’s new book, The Culture Cycle: How to Shape the Unseen Force That Transforms Performance : “Culture really matters. management culture change Harvard Business School IBM James Heskett leadership Lou Gerstner organization culture peak performance cultureHere are especially vital findings and powerful observations about just what it takes to build a peak performance culture.

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How Healthy Is Your Organization’s Culture?

Tanveer Naseer

Yes, we could, but if you need to change it is useful to make culture also operational and look at the daily (inter)actions. The following is a guest piece by Marcella Bremer. A CEO invited a group of people to a meeting who were at two different levels of the corporation.

The Tentacles of Our Ways – Why Change is So Hard

Management Craft

If due to resistance, lack of clarity, or operational challenges a trigger does not flip, then we may become stuck in the old way. These three categories correspond to the layers of organizational culture as defined by John Kotter and James Heskett in Corporate Culture and Performance. Someone asked me the question, "why is change so hard?" I thought I would share my response with you. Your thoughts?

Keeping Your People Engaged in Tough Times

Marshall Goldsmith

Heskett and W. These actions, coupled with incentives that elicit new ideas for improving operations can send important positive messages at a time of stress. Marshall: I hear this concern every where I travel these days. Who doesn't? My friend Joe Wheeler, Executive Director of The Service Profit Chain Institute, recently co-authored a book with Harvard Business School Professors James L. Earl Sasser, Jr.

Retail's Winners Rely on the Service-Profit Chain

Harvard Business Review

The article, written by a leading group of service management thinkers (Jim Heskett, Tom Jones, Gary Loveman, Earl Sasser, and Len Schlesinger) is a great example of both the power a management idea can have, and how much work is required for an idea to become reality. Human Resources, Sales and Marketing, and Operations—at least—need to be involved.

What Great Companies Know About Culture

Harvard Business Review

Heskett wrote in his latest book The Culture Cycle , effective culture can account for 20-30 percent of the differential in corporate performance when compared with "culturally unremarkable" competitors. When asked which elements of workplace commitment most benefit daily operations, companies ranked culture at 80 percent and recruitment/retention at 70 percent. Even in this unprecedented business environment , great leaders know they should invest in their people.

Six Components of a Great Corporate Culture

Harvard Business Review

Heskett , culture "can account for 20-30% of the differential in corporate performance when compared with ''culturally unremarkable'' competitors." The benefits of a strong corporate culture are both intuitive and supported by social science. According to James L.