‘Tis the Season of Prophecies, Forecasts, and Predictions

The Practical Leader

Harvard Business School professor, James Heskett, poses the right question in his blog Should Managers Bother Listening to Predictions? This nine year project started right after 9/11 to find companies that thrived through chaos and disruptive change.

Thoughts That Make You Go Hmmm on… Recognition, Appreciation, and Celebration

The Practical Leader

Clifton Emotional Intelligence employee recognition employee retention Gallup Management Journal James Heskett leadership organizational change Robert K. “The most neglected form of compensation is the six-letter word thanks.”

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Creating A Customer-Centric Culture – The Disney Way

Tanveer Naseer

Heskett published their 10-year research project – “ Corporate Culture and Performance ” – in which they compared companies that intentionally managed their cultures to similar companies that did not. Who wouldn’t want to achieve results similar to those reported by Kotter and Heskett?

How Healthy Is Your Organization’s Culture?

Tanveer Naseer

But the majority of organizations seems to muddle through, now and then halfheartedly embarking on a culture project where they define their core values, vision, and mission statement – and then return to business as usual. The following is a guest piece by Marcella Bremer.