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Keeping Your People Engaged in Tough Times

Marshall Goldsmith

Marshall: I hear this concern every where I travel these days. Heskett and W. Who doesn't? My friend Joe Wheeler, Executive Director of The Service Profit Chain Institute, recently co-authored a book with Harvard Business School Professors James L. Earl Sasser, Jr.

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Is Kindness a Strategy?

Harvard Business Review

A friend recently described a remarkable travel experience. Strange to say, the story was about an airline, and it wasn't a travel nightmare. The woman behind the counter looked at him, looked at his travel record, looked at the hundred people lined up at security, and informed him that he would never make it to the gate on time.