The Horizons Tracker

FEBRUARY 26, 2024

Tourism and hotel experts from the U.S. This trend, where people stay in their own city for a hotel stay, dining out, or doing local activities, became popular during the COVID-19 pandemic. They took a close look at 121 staycation packages offered by four- and five-star hotels.

Tourism 90

Tourism Hotels Trends Discount 90

Lead Change Blog

MARCH 12, 2019

Her moonshot goal is achieving what the Nishiyama Onsen Keiunkan Hotel in Japan has done. The hotel opened in 705 AD and is still operating. Professor Makoto Kanda from Meiji Gakuin University studied the Nishiyama Onsen Keiunkan Hotel and other long-term operating businesses to understand their longevity. Impressive.

Metrics 370

Metrics Succession Hotels Long-term 370

Leadership Freak

MAY 13, 2020

Melted synthetics cling to the bottom of some hotel irons. When the iron gets hot, the residue stains your clothes. I learned this the hard way. My experience with irons also taught me… Continue reading →

Hotels 240

Hotels How To Leadership Development Development 240

Lead Change Blog

JANUARY 20, 2014

Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels. Authenticity and effective communication [.]

Hotels 365

Hotels Leadership Teamwork Leadership Development 365

Women on Business

SEPTEMBER 23, 2011

HP has made some controversial decisions lately, but is Meg Whitman a great strategic move or the kiss of death for this once great tech company? HP announced Whitman’s appointment on September 22, 2011 but given the public comments, customers seem to think it’s a bad choice.

Hotels 150

Hotels Wireless CEO Long-term 150

Let's Grow Leaders

AUGUST 27, 2013

My husband and I approached the hotel for a wedding. We were staying on premium points (read that, free) for which I’m grateful, so I won’t disclose the hotel brand. Right beside the dumpsters were several tables set up for a “recognition” luncheon for hotel staff. [.]

Hotels 352

Hotels Incentives Brand Energy 352

Lead Change Blog

JANUARY 29, 2014

Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels.

Hotels 316

Hotels Teamwork Leadership Development Operations 316

CEO Insider

APRIL 29, 2023

Lebua Hotels & Resorts founder and CEO Deepak Ohri and Sharda Group of Companies CEO Dr. Amit Kailashchandra Lath have been chosen to join the board of directors and the executive council of CEOWORLD magazine, according to an announcement […] The post CEOWORLD magazine elected Deepak Ohri and Dr.

Magazine 132

Magazine Hotels CEO Execution 132

Lead Change Blog

JUNE 10, 2014

Read more… Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels.

Hotels 286

Hotels Teamwork Commitment Operations 286

Leading Blog

MARCH 14, 2019

H ORST SCHULZE knew from the time he was eleven years old that he wanted to work in a hotel. Schultz, the co-founder of the Ritz-Carlton Hotel Co. and Capella Hotels & Resorts, has captured his philosophy in Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise.

Hotels 304

Hotels Bureaucracy Policies Process 304

Let's Grow Leaders

OCTOBER 4, 2016

I was the VP of well-known hotel chain. One hotel was consistently running out of shampoo. It’s often our most klutsy moves that teach us how to Win Well. John’s Story. Here is “John’s” story. I hope you’ll share yours with our LGL community in the comments below. This was our moment to shine. .

Hotels 387

Hotels COO Management Leadership 387

Lead Change Blog

DECEMBER 18, 2013

Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels. As a leader, what dialogue [.]

Hotels 322

Hotels Teamwork Sports Leadership Development 322

Lead Change Blog

OCTOBER 11, 2013

Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels. We can start the journey by asking ourselves- Do we live [.]

Servant Leader 330

Servant Leader Hotels Teamwork Leadership Development 330

Lead Change Blog

MAY 30, 2018

Following long hours of travel from the US, relaxing in the hotel sauna seemed a great way to end the day. After entering the sauna, I was joined by a woman who was at the hotel with her company for a leadership seminar. That night in the hotel dining room, I thought I saw the woman I had met in the sauna at a corner table.

Hotels 218

Hotels Conference Resistance Seminar 218

Joseph Lalonde

OCTOBER 4, 2019

Horst is a legend in the hotel leadership world. He’s one of the founding members of the Ritz Carlton Hotel Company. Today, I’m live blogging from Catalyst Atlanta at North Point Church. These posts will be rough notes from the conference. This session’s speaker is Horst Schulze.

Blog 121

Blog Hotels Conference Company 121

CEO Insider

JANUARY 3, 2023

Whether you’re a hotel owner or you run a restaurant, it’s crucial that you stay ahead […]. Additionally, customer expectations are always shifting based on new technologies that are introduced. Obsolete systems will have a negative impact on your bottom line.

Industry 109

Industry Technology Hotels Magazine 109

Michael Lee Stallard

NOVEMBER 26, 2013

Ratan Tata, head of the Tata Group of companies, showed he valued employees and their families as human beings following a terrorist attack on the Tata-owned Taj Mahal Palace and Tower Hotel in Mumbai, India on November 26, 2008, six years ago this week. He personally visited the families of all 80 employees who were affected.

Hotels 252

Hotels Crisis Education Skills 252

Leadership Freak

NOVEMBER 21, 2017

It was dark while I drove to the hotel. I decided to begin the presentation, “Thank you for being heroes.” But, I ended up saying the opposite. I was scheduled to give a… Continue reading →

Hotels 191

Hotels How To Leadership Development Development 191

Great Leadership By Dan

MAY 9, 2019

In that piece, he described his team’s efforts to examine a specific hypothesis (“Employee commitment drives customer service”) in the US operations of a major hotel chain. which translated into $250K for each hotel! Tony Simons’ powerful article, “ The High Cost of Lost Trust ,” appeared in the Harvard Business Review in 2002.

Simon 260

Simon Blanchard Hotels Attrition 260

Leading Blog

JULY 19, 2019

According to this article from the US Bureau of Labor Statistics, 42-63% of established hotels probably would not have taken the rooms that AirBnB gained in the lodging business. However, the overall profitability of the hotel industry went down 3.7% AirBnB did not take market share directly from established chains.

Govindarajan 207

Govindarajan Hotels Business Model Software 207

Let's Grow Leaders

MARCH 29, 2013

” A Tweet Walks into a Bar I got to the hotel and asked the concierge for directions. Being agnostic to trolls, I took a day off work for growth and adventure. As I stepped off the train in Manhattan, my phoned beeped of a “tweetup” at the “Black Door.” He looked at me… “change your [.]

Hotels 339

Hotels Management How To Training 339

leaderCommunicator

NOVEMBER 22, 2021

Yet while more collaboration space, better videoconference technology and “hotel” desk space may be useful when employees are on site, that’s only part of the picture. To be successful with a hybrid work environment long term, it’s important to be conscientious about the employee experience all day, every day.

Decisionmaking 117

Decisionmaking Positioning Hotels Long-term 117

Strategy Driven

AUGUST 7, 2019

Starting and managing a hotel is a complex task which is not suited to every entrepreneur, but for some, it can be a lucrative and rewarding project with the opportunity for creativity alongside hospitality. Is the hotel business right for you? This may be influenced by the location of the hotel. Who is the target customer?

Hotels 12

Hotels Travel Entrepreneur Cost 12

thoughtLEADERS, LLC

JUNE 29, 2020

Around 2007, Simon Cooper was the CEO of the Ritz-Carlton Hotel Company, where I was working with their senior leadership team. Simon offered an example of the challenges faced by the luxury hotel company in 2008, “I had a guest complain to me that he saw one of our bartenders serve a young guest a bottle of beer without a glass.

Simon 109

Simon Hotels Leadership Cooper 109

Lead Change Blog

OCTOBER 7, 2015

All seemed copacetic until I was awakened at 4:00 am by the sound of running, shouting, and hitting all right under the window of our ocean facing hotel room. I tried calling 911 on my cell phone, which didn’t go through, then Karalee suggested that I use the hotel phone. The police showed up just as I was picking up the hotel handset.

Hotels 150

Hotels Conference Learning-by-Doing Follow-up 150

Let's Grow Leaders

JUNE 21, 2021

I had just arrived at a fancy hotel for a friend’s wedding. Right beside the dumpsters were several tables set with china, white tablecloths, and balloons for a hotel staff recognition luncheon. (A Tragic Story of “Appreciation” Gone Wrong). Parking was tight, so we drove around the corner to the back of the building.

Morale 535

Morale Hotels Bottom-up Absenteeism 535

Leadership Freak

MARCH 28, 2019

The hotel staff didn’t complain but they were visibly upset. What happened next is a lesson in choosing your failures. A lousy customer: A guest at a nearby table insulted the staff. Even… Continue reading →

Hotels 130

Hotels 130

Next Level Blog

JUNE 7, 2022

That could look like setting some boundaries on how many late nights you’re going to commit to or calling ahead to the hotel to see what the easy and close by options are for exercise. Fair enough, how about a 20-minute walk around the hotel property instead?

Travel 176

Travel How To Hotels Sports 176

Lead Change Blog

JULY 7, 2011

In the hours I have spent in crowded airports, stark hotel rooms, and local eateries, it is only my interactions with others that have mattered. Posted in Leadership Development Self Leadership I have spent the last month traveling all over the country and will do the same this month as well. Because You Can.

Hotels 376

Hotels Travel Leadership Development Development 376

The Horizons Tracker

MAY 18, 2023

Participants were asked to read fake hotel reviews, with some of the reviews left by people with a Black race profile picture, and some by reviewers with no avatar at all. They were asked to complete a questionnaire to gauge how trustworthy and credible the reviews were. .

Review 98

Review Hotels Participative Long-term 98

Great Leadership By Dan

APRIL 5, 2019

He is currently vice president, franchisee onboarding and learning at Choice Hotels International, where he oversees the hotel opening processes and learning strategy and programs for all franchisees.

Leadership 274

Leadership Hotels Learning-by-Doing Leadership Development 274

Leadership Freak

JANUARY 26, 2014

How do they treat rental cars and hotel rooms? How can you quickly spot someone you can trust? Leaders you can trust: Acknowledge they don’t know. Treat waiters and waitresses with kindness and respect. Take clear positions on […]. Courage Leading Listening Questions Success Taking others higher Leadership'

Hotels 279

Hotels Succession Positioning Leadership 279

Leadership Freak

NOVEMBER 16, 2018

I’m writing this from a hotel where I hadn’t planned to stay. Emotion is a fickle mistress. At first, I was angry at Amtrak for canceling the train. When I laid down last… Continue reading →

Hotels 108

Hotels Training Planning 108

Roundtable Talk

APRIL 3, 2024

We often joke that The Roundtable is like Hotel California – participants may graduate from our programs but they never truly leave us! As part of our commitment to build community and make an impact, we continue to support past participant learning in a variety of ways, including through exclusive alumni only webinars.

Webinar 28

Webinar Hotels Participative Commitment 28

Chartered Management Institute

AUGUST 23, 2023

The hotels are in the process of recruiting apprentices to join these programmes and all the vacancies are currently advertised on the UCAS website. Upon completion, apprentices will attain Chartered Manager status, accredited by CMI, alongside a BA in Applied Hospitality Management. Interested? Or know someone who would be?

Hotels 52

Hotels McGregor Leadership Styles Ryan 52

Lead Change Blog

NOVEMBER 12, 2012

We were enjoying a breezy summer day in the Colorado mountains many years ago… Our team of teachers and high school students had just finished a rafting trip, changed into fresh clothes, and loaded up our convoy of vans to head out to our hotel. And I was leading. I confidently [.].

Hotels 283

Hotels Leadership Development Development Team 283

Strategy Driven

AUGUST 9, 2019

A hotel can offer a lucrative and rewarding business venture, but it is crucial that you take the right steps to ensure that your business grows and becomes a success. With this in mind, here are four tips to running a successful hotel. The location of your hotel will have a significant impact on its success.

Hotels 10

Hotels Tips Succession Transportation 10