The Practical Leader

JANUARY 9, 2013

It’s also very clear that leaders with strong coaching skills have dramatically higher levels of employee engagement, productivity, safety, and customer service. Part of this is driven by the pressing need for increasing bench strength and succession planning.

Skills 49

Skills Film Hotels Guidelines 49

Harvard Business Review

APRIL 18, 2017

The tech sector, which has become as famous for toxic company cultures as for innovation, and as well-known for human resource headaches as for hoodie-wearing CEOs, could use a little of the mellowness and wisdom that comes with age. But I was an “old-school” hotel guy and had never used Airbnb. Sounded good.

Industry 15

Industry Library Hotels Human Resources 15

Harvard Business Review

SEPTEMBER 1, 2016

Most started out as their company’s first salesperson, its first product developer, or both. When was the last time you overrode your human-resources systems to reward them? Oberoi, founder of the Oberoi Group, a leading luxury-hotel company. Do you have a way of regularly identifying and celebrating them?

Company 10

Company Hotels Supply Chain Learning-by-Doing 10

Sales Wolf Blog

DECEMBER 10, 2010

SHRM - Society for Human Resource Managment Indispensible for the HR Professional!   Today I have an excellent resource for anyone who, like me, finds themselves traveling, working from hotels, or otherwise spends much of their work time away from a traditional office setting.  Enjoy!

Human Resources 133

Human Resources Hotels Resources Blog 133

Harvard Business Review

OCTOBER 23, 2012

Finally, he said, "I am staying at the XYZ hotel and will wait here as many days as necessary to see him." What excited Sam was McGregor's clear and compelling articulation of the personnel (today, we say "human resources") policies in which he instinctively believed. Employers can now measure productivity to the split second.

McGregor 8

McGregor Human Resources Retail Taylorism 8

Harvard Business Review

OCTOBER 13, 2014

In one project , the group looked for ways to encourage hotel guests to reuse their towels, an environmentally friendly practice that could also save Disney money. Take the issue of productivity. Yet it turns out that people are actually more productive when they work a bit less rather than a bit more.

Flextime 11

Flextime Call Center Human Resources CRM 11

Harvard Business Review

JUNE 28, 2016

A second set of entrepreneurs focus on information goods and think of IT as the product. But today there is a third approach, one that will become the dominant path for most entrepreneurs, especially those building information products. APIs and platforms reduces the time-to-market for products and services.

Entrepreneur 9

Entrepreneur Airlines Construction Short-term 9

Harvard Business Review

DECEMBER 7, 2015

In one study conducted by Alia Crum of Stanford University and Ellen Langer of Harvard University, a group of housekeeping employees at hotels were told that the work they did was good exercise, in line with the U.S. Psychological ownership refers to the experience of possessing and being psychologically tied to an entity.

How To 8

How To Participative Survey Human Resources 8

Harvard Business Review

JULY 14, 2017

They grow faster, make more money, and are more valued than companies organized around products and services. A production process turns inputs into outputs and distributes them through a tightly controlled supply chain. Value is in the products and services themselves. Human capital. Intellectual capital.

Intellectual Capital 8

Intellectual Capital Strategy Supply Chain Business Model 8

Harvard Business Review

FEBRUARY 9, 2012

The mismatch between the skills that companies need and the capabilities of people applying for job openings can result in delays in product releases, lower customer satisfaction, and loss of revenue. There's a lot at stake here. For instance, at one U.S.

Skills 14

Skills Survey Human Resources Document 14

Harvard Business Review

JANUARY 26, 2015

It’s an established fact that the life cycles of companies and many products have been shrinking. In our opinion, culture is contextual, and what would have been appropriate in the 19 th century, when the company was a one-product, one-country organization, is very inappropriate in today’s far more globalized environment. (GE

Welch 8

Welch Six Sigma Agility Operations 8

Harvard Business Review

JANUARY 20, 2014

Schulman: The global head of human resources at American Express was on the board at Virgin Mobile, where I was CEO. One way we tried to address this is with a product called Bluebird that we launched in partnership with Walmart. We have over 1 million Bluebird accounts, and over $1 billion has been loaded onto this product.

Execution 8

Execution Software Banking Franchising 8

Harvard Business Review

FEBRUARY 28, 2011

With 1,500 self-check-in stations in 75 airports, the firm had sewn up 60% of the air-carrier market and was making inroads into hotels and car rental agencies. The airlines are hurting, and they're flocking to competing web-based check-in and asking why they should keep buying an outmoded product that's expensive to install and maintain.

Case Study 15

Case Study Airlines Hotels Software 15