Leadership Freak

JUNE 7, 2018

The elusiveness of humility slapped me in the face while I stood at the hotel’s front desk this morning. I left my key in the room. I’ve done it so often that I’m… Continue reading →

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Hotels Leadership Development Development Leadership 139

Great Leadership By Dan

FEBRUARY 7, 2019

Guest post from Leo Bottary: Leadership lessons exist all around us, all the time. One of my favorite fictional characters provides a profound lesson in leadership in a wonderful book called The Offsite by Robert H. The groundskeeper, however, serves as the perfect metaphor for servant leadership.

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Leadership Short-term Long-term Pharmaceuticals 230

Joseph Lalonde

JUNE 7, 2022

His band, The American Hotel System, won the opportunity to open for Bon Jovi. After our Easter Sunday church service, I had the opportunity to talk to a young man I’ve had a few conversations with. I wanted to touch base with him because of something exciting that had happened to him. Yes, THAT Bon Jovi. […].

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Hotels System Leadership 272

Lead Change Blog

APRIL 2, 2019

Welcome to the April Leadership Development Carnival. We’re excited to share posts from leadership experts from around the globe on the topics of communication, productivity, development, engagement, team building, and more. Linda Fisher Thornton of Leading in Context provided 16 Answers to What is Good Leadership? Development.

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Leadership Development Development Leadership Team Building 374

thoughtLEADERS, LLC

JUNE 29, 2020

Around 2007, Simon Cooper was the CEO of the Ritz-Carlton Hotel Company, where I was working with their senior leadership team. Simon offered an example of the challenges faced by the luxury hotel company in 2008, “I had a guest complain to me that he saw one of our bartenders serve a young guest a bottle of beer without a glass.

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Simon Hotels Leadership Cooper 109

Lead Change Blog

MARCH 12, 2019

Her moonshot goal is achieving what the Nishiyama Onsen Keiunkan Hotel in Japan has done. The hotel opened in 705 AD and is still operating. Professor Makoto Kanda from Meiji Gakuin University studied the Nishiyama Onsen Keiunkan Hotel and other long-term operating businesses to understand their longevity. Impressive.

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Metrics Succession Hotels Long-term 370

Leading Blog

MARCH 1, 2019

Here's a look at some of the best leadership books to be released in March 2019. As the co-founder and former president of Ritz-Carlton Hotel Co., Employee engagement is shockingly low--but it's not an employee problem; it's a leadership problem. Build your leadership library with these specials on over 39 titles.

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Books Leadership Handbook Competitive Advantage 222

Terry Starbucker

JUNE 8, 2014

The theme was the “School of Hard Knocks” – apt because the event was held in Portland’s cool and unique Kennedy School hotel and event center. While there was a wide diversity in business type, there was a real commonality in the lessons these entrepreneurs shared - the “hard knocks” leadership lessons.

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Entrepreneur Leadership Hotels Diversity 382

Modern Servant Leader

DECEMBER 30, 2022

There are leadership lessons in Southwest Airline’s fall from grace. The company has been a servant-leadership darling since it’s inception and co-founder Herb Kelleher applied the principles for decades before stepping down as CEO in 2001. In servant-leadership terms, this is a failure of the principle, THOROUGHNESS.

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Airlines Leadership Short-term Long-term 130

Let's Grow Leaders

AUGUST 27, 2013

My husband and I approached the hotel for a wedding. We were staying on premium points (read that, free) for which I’m grateful, so I won’t disclose the hotel brand. Right beside the dumpsters were several tables set up for a “recognition” luncheon for hotel staff. [.]

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Hotels Incentives Brand Energy 369

Lead Change Blog

DECEMBER 18, 2013

Posted in Leadership Development Self Leadership When you are a leader, you are working with people. How you view people would have the greatest leadership impact on your careers as a leader. But leadership is a team sport. Connect with Tal on Twitter @tshnall and his leadership/teamwork blog Leadership Cafe.

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Hotels Teamwork Sports Leadership Development 322

Lead Change Blog

OCTOBER 15, 2014

He also authored several books on servant leadership. My favorite book is Leadership Jazz. Max opened the book with a powerful story that zeroed in on the essence of leadership. It is,” the bellman said with a smile, “He has been at this hotel a couple of days.” Leadership Coaching'

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Leadership Rogers Airlines Open-book 300

Let's Grow Leaders

OCTOBER 4, 2016

I was the VP of well-known hotel chain. One hotel was consistently running out of shampoo. ” That was a critical turning point in my leadership journey. . It’s often our most klutsy moves that teach us how to Win Well. John’s Story. Here is “John’s” story. This was our moment to shine. .

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Hotels COO Management Leadership 433

Lead Change Blog

JANUARY 29, 2014

Posted in Leadership Development If you want to be successful leader, you have to take 100% responsibility for everything that happens in your life. Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. This is not easy for many people.

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Hotels Teamwork Leadership Development Operations 316

Leadership Freak

MAY 13, 2020

Melted synthetics cling to the bottom of some hotel irons. When the iron gets hot, the residue stains your clothes. I learned this the hard way. My experience with irons also taught me… Continue reading →

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Hotels How To Leadership Development Development 240

Lead Change Blog

OCTOBER 11, 2013

Posted in Leadership Development Deep within each one of us there is an inner desire to live a life of significance and contribution. Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. Connect with Tal on Twitter @tshnall and his leadership/teamwork blog Leadership Cafe.

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Servant Leader Hotels Teamwork Leadership Development 330

Leading Blog

MARCH 14, 2019

H ORST SCHULZE knew from the time he was eleven years old that he wanted to work in a hotel. Schultz, the co-founder of the Ritz-Carlton Hotel Co. and Capella Hotels & Resorts, has captured his philosophy in Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise. It’s who we are, regardless.”.

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Hotels Bureaucracy Policies Process 304

Lead Change Blog

MAY 30, 2018

I happened upon the concept of naked networking in Germany at a conference focusing on learning about leadership by engaging with horses. Following long hours of travel from the US, relaxing in the hotel sauna seemed a great way to end the day. We discovered we had much in common in how we approached leadership and teamwork.

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Hotels Conference Resistance Seminar 218

Lead Change Blog

JUNE 10, 2014

Read more… Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels. Team Dynamics contribute Engaged Thrive'

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Hotels Teamwork Commitment Operations 286

Women on Business

SEPTEMBER 23, 2011

HP has not had a stellar track record when it comes to leadership and their choices have often gotten them into sticky situations. So let’s look. at some of their past strategy choices and follow the yellow brick road. HP Has a Poor Track Record in Past CEO Selection.

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Hotels Wireless CEO Long-term 150

Joseph Lalonde

OCTOBER 4, 2019

Horst is a legend in the hotel leadership world. He’s one of the founding members of the Ritz Carlton Hotel Company. Today, I’m live blogging from Catalyst Atlanta at North Point Church. These posts will be rough notes from the conference. This session’s speaker is Horst Schulze.

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Blog Hotels Conference Company 121

Michael Lee Stallard

NOVEMBER 26, 2013

Ratan Tata, head of the Tata Group of companies, showed he valued employees and their families as human beings following a terrorist attack on the Tata-owned Taj Mahal Palace and Tower Hotel in Mumbai, India on November 26, 2008, six years ago this week. He personally visited the families of all 80 employees who were affected.

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Hotels Crisis Education Skills 252

Lead Change Blog

JULY 7, 2011

Posted in Leadership Development Self Leadership I have spent the last month traveling all over the country and will do the same this month as well. In the hours I have spent in crowded airports, stark hotel rooms, and local eateries, it is only my interactions with others that have mattered.

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Hotels Travel Leadership Development Development 376

Great Results Team Building

JANUARY 5, 2024

As a leadership speaker I no longer work with my own team. Hotel staff… Lyft drivers… Restaurant servers… Flight attendants… When you LOOK FOR people to appreciate their extra effort, you see more of them. Who on your team is the person others want to work with? appeared first on Great Results Teambuilding.

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Organization Conference Travel Hotels 200

Leadership Freak

JANUARY 26, 2014

How do they treat rental cars and hotel rooms? Courage Leading Listening Questions Success Taking others higher Leadership' Leaders you can trust: Acknowledge they don’t know. Treat waiters and waitresses with kindness and respect. Take clear positions on […].

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Hotels Positioning Succession Leadership 279

Leading Blog

JULY 19, 2019

According to this article from the US Bureau of Labor Statistics, 42-63% of established hotels probably would not have taken the rooms that AirBnB gained in the lodging business. However, the overall profitability of the hotel industry went down 3.7% AirBnB did not take market share directly from established chains.

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Govindarajan Hotels Business Model Software 207

Chartered Management Institute

AUGUST 23, 2023

The hotels are in the process of recruiting apprentices to join these programmes and all the vacancies are currently advertised on the UCAS website. Newsletter More ways to get involved Article Our extensive range of articles are designed to keep you in the loop with all the latest management and leadership best practice, research and news.

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Hotels McGregor Leadership Styles Ryan 52

Let's Grow Leaders

JUNE 21, 2021

I had just arrived at a fancy hotel for a friend’s wedding. Right beside the dumpsters were several tables set with china, white tablecloths, and balloons for a hotel staff recognition luncheon. Many times it’s best to use big recognition forums to recognize team efforts and save the individual leadership kudos for another venue.

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Morale Hotels Absenteeism Learning-by-Doing 560

Leadership Freak

NOVEMBER 21, 2017

It was dark while I drove to the hotel. I decided to begin the presentation, “Thank you for being heroes.” But, I ended up saying the opposite. I was scheduled to give a… Continue reading →

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Hotels How To Leadership Development Development 191

Lead Change Blog

NOVEMBER 12, 2012

Posted in Leadership Development [link] How Did This Happen? We were enjoying a breezy summer day in the Colorado mountains many years ago… Our team of teachers and high school students had just finished a rafting trip, changed into fresh clothes, and loaded up our convoy of vans to head out to our hotel. And I was leading.

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Hotels Leadership Development Development Team 283

Great Leadership By Dan

OCTOBER 8, 2020

What are your leadership values? On the second day of the event, one of Dave’s senior-staff members (without consulting Dave) sent middle management home to save travel and hotel costs. I asked Dave what his top three leadership values were. and a recognized leadership and career development expert, Helen@HelenHoryza.com.

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Hotels Middle Management Career Talent Management 257

Great Leadership By Dan

MAY 9, 2019

In that piece, he described his team’s efforts to examine a specific hypothesis (“Employee commitment drives customer service”) in the US operations of a major hotel chain. which translated into $250K for each hotel! Tony Simons’ powerful article, “ The High Cost of Lost Trust ,” appeared in the Harvard Business Review in 2002.

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Simon Blanchard Hotels Attrition 260

Leadership Freak

MARCH 28, 2019

The hotel staff didn’t complain but they were visibly upset. What happened next is a lesson in choosing your failures. A lousy customer: A guest at a nearby table insulted the staff. Even… Continue reading →

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Hotels 130

Michael Lee Stallard

MARCH 23, 2014

As seen on SmartBlog on Leadership. The following season NAIB officials invited Indiana State again, and this time decided they would allow Clarence to play, provided he didn’t stay at the hotel with his teammates and wouldn’t be seen publicly with them. Once again the coach declined.

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Leadership Follow-up Sports Hotels 287

Terry Starbucker

SEPTEMBER 20, 2015

So much so, that last year I started to write nearly as much about them as I did about my first love, leadership. What was it about these people that could have possibly pulled me away from my true north, my quest to find the best of More Human leadership? Take care of your teammates. It may cost more, but it pays off.

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Entrepreneur Leadership Hotels Bottom-up 150

Joseph Lalonde

MAY 26, 2014

I also knew I had to look for leadership lessons in the X-Men universe. From there, the movie only got better, along with the leadership lessons and quotes. You’ll need it in your leadership. After they head back to the hotel room, Mystique knocks him out and takes his security clearance to an important meeting.

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Leadership Open-book Advice Power 328

You're Not the Boss of Me

OCTOBER 26, 2014

During my active career, I used to spend a lot of time travelling for business so hotel stays for me became somewhat commonplace. And, I experienced a variety of attitudes from hotel staff as well. We stayed at the Heathman Lodge, an upscale hotel built to blend harmoniously with the Pacific Northwest environment.

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Hotels Leadership Travel Environment 72