Lead Change Blog

DECEMBER 16, 2014

What can we learn from these top digital marketers, and how do we engage and influence them? Tami Cannizzaro ( @tamicann ), Vice President, Marketing, IBM. Jamie Coomber ( @Jamiec ), Global Director, Digital Brand Marketing and Communications, Converse. Jay Cooney ( @HalftimeJay ), E-commerce Social Media Manager, OMNI Hotels.

Brand 346

Brand Influence Quinn Media 346

Terry Starbucker

SEPTEMBER 20, 2015

So much so, that last year I started to write nearly as much about them as I did about my first love, leadership. What was it about these people that could have possibly pulled me away from my true north, my quest to find the best of More Human leadership? Take care of your teammates. It may cost more, but it pays off.

Entrepreneur 150

Entrepreneur Leadership Hotels Bottom-up 150

Lead Change Blog

OCTOBER 4, 2017

And, certainly not if you want to build a devoted customer base that will become avid extensions of your sales and marketing departments. J amey Lutz is a customer experience thought-leader with more than 20 years of leadership tenure across numerous industries. He can be reached at Jamey@fpg.com.

Customer Loyalty 228

Customer Loyalty Forrester Loyalty McKinsey 228

Leading Blog

MARCH 13, 2023

Partnering to venture jointly Here the borders blur further, as independent organizations partner to design, develop, and/or market particular products and services. Thus, the businesses in a city — hotels, restaurants, theatres — might affiliate to promote local tourism. His latest book is Understanding Organizations…Finally!

Organization 235

Organization Outsourcing Mintzberg Core Competence 235

Leading Blog

APRIL 8, 2020

Customers will remember which hotels and theaters offered a refund on unusable reservations, which newspapers dropped their paywall and provided free content, and which gyms quickly mobilized to send out daily video fitness classes.

Crisis 330

Crisis Short-term Customer Loyalty Long-term 330

N2Growth Blog

MAY 22, 2014

There is a new definition of leadership in our lexicon. Let’s say you have the choice to make between choosing one person for a senior leadership role over another. Perhaps it’s because we still cling to the great man theory of leadership. Leadership is founded in a relationship between the leader, and those being led.

Short-term 368

Short-term Long-term Survey Ethics 368

Terry Starbucker

MAY 21, 2017

My More Human Leadership philosophy and practice is guided by 8 core principles. By early 2006, I had begun to feel a sense of assertiveness and increased confidence in my leadership. Maybe all wasn’t lost to the marketing holding pattern after all. Finally, I arrived in Kalispell and checked into my hotel.

Succession 253

Succession Leadership Commitment Travel 253

Strategy Driven

JULY 25, 2021

For example, a course in leadership could help to earn you a leadership certificate. It can often become a fun challenge for hotels to earn that extra star rating, for an investment firm to achieve GIPS compliance or for a farm to achieve organic certification. Certification gives you something to aim for.

Ethics 116

Ethics Hotels Compliance Course 116

Lead Change Blog

OCTOBER 4, 2017

And, certainly not if you want to build a devoted customer base that will become avid extensions of your sales and marketing departments. J amey Lutz is a customer experience thought-leader with more than 20 years of leadership tenure across numerous industries. He can be reached at Jamey@fpg.com.

Customer Loyalty 150

Customer Loyalty Forrester Loyalty McKinsey 150

Lead Change Blog

SEPTEMBER 23, 2016

I’ve been tasked with the content marketing effort for a hotel website and a key part of it is the blogging strategy. In our example, we have a node for ‘hotel specific’ which is designed to encourage thought on potential blog titles that relate to the hotel itself. From each node, you can extend further to ‘child nodes’.

Stress 150

Stress Hotels Project Brainstorming 150

First Friday Book Synopsis

SEPTEMBER 4, 2013

Michelli Leading the Starbucks Way: 5 Principles for Connecting with Your Customers [comma] Your Products [comma] and Your People McGraw-Hill The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary (..)

Hotels 75

Hotels Books Review Blog 75

Great Leadership By Dan

OCTOBER 2, 2012

At my last company, where I was responsible for leadership development and succession planning, I once received a phone call on a Friday afternoon from one of my favorite managers. In my opinion, Scott’s book is one of the best on senior leadership transitions, and much of the program will be based on its principles.

Freedman 230

Freedman Executive Coaching Participative McCarthy 230

N2Growth Blog

AUGUST 30, 2016

Through shrewd marketing efforts, failed competitors and helpful legislation (which requires its availability at public schools), Mylan has cornered the market on this allergy medication. ” “The reality is and the brand pharmaceutical market, this isn’t an EpiPen issue. So $137 per pen.

Health Care 150

Health Care Pharmaceuticals Market Penetration Price 150

LDRLB

APRIL 28, 2020

The speech was given in a hotel ballroom not far from Wall Street, and it was meant for the investors and analysts who did business just a few blocks away. Part of leadership,” O’Neill once explained, “…is to create a crisis.”. It’s my failure of leadership. And its market value had increased from $3 billion to over $27 billion.

Crisis 131

Crisis Hotels Motivation Industry 131

Tanveer Naseer

MARCH 16, 2011

As such, regardless of whether your a seasoned marketer or a front-line manager for a team of computer programmers, “Wikibrands” can serve as a valuable guide not only for how businesses will inevitably change in the years ahead, but how your organization can manage this change with minimal disruption or loss of market share.

Review 178

Review Books Brand Hotels 178

Chart Your Course

FEBRUARY 29, 2016

As a strategic asset, it will create market shares for the company. Other organizations with powerful brand cultures include Zappos and Ritz-Carlton hotels. Leadership and Culture Because of the organic nature of healthy corporate culture, it starts with the leadership. As an asset, culture can generate revenue.

Skills 100

Skills Company How To Hotels 100

Eric Jacobson

NOVEMBER 27, 2013

No-cost 15 fruit and vegetable "brain foods" every day - Genesys Systems Integrator Fitness facility - Argosy Casino Hotel & Spa; Henderson Engineers Inc.; Tuition reimbursement - Argosy Casino Hotel & Spa Annual company golf championship - Holmes Murphy and Associates Family-friendly events - Renaissance Financial Corp.

Henderson 50

Henderson Hotels Ryan Company 50

Chart Your Course

JANUARY 20, 2015

And while CEO Tim Dagenais says that’s pretty good for a company that size in those Upper Peninsula markets, he wanted to do better. Dagenais had high expectations, some of which included: Train employees to provide “guest” service similar to service in high-end hotels.

White Paper 100

White Paper Case Study Human Resources Hotels 100

Lead on Purpose

MAY 26, 2009

We had the flights, the hotels (yes, plural…I’ll come back to that) and six days of fun planned at Universal Studios and several other theme parks. Next I called the Marriott hotel. When I called today to rebook our trip, which hotel do you think I called? They have simply made me a happy customer. It was so easy!

Examples 113

Examples Hotels Productivity Products 113

In the CEO Afterlife

NOVEMBER 20, 2017

That career shift resulted in plenty of travel and lonely nights in hotel rooms. I began blogging about leadership, strategy, and branding on my website CEOafterlife.com – pumping out a blog every week. He also said he was shifting his own focus to the lucrative business book market. How would I use all of that down time?

CEO 100

CEO Hotels Blog Consultative 100

Lead Change Blog

FEBRUARY 12, 2015

When former Alfa Romeo CEO Luca de Meo came from Audi to head up marketing at Volkswagen AG, he realized the global function was filled with gossip and suspicion. I once checked into the Biscayne Bay Marriott hotel and witnessed Bill Marriott working the front desk. Add sprinkles to your leadership! Sprinkles Show You Care.

Open-book 150

Open-book Airlines CEO Hotels 150

LDRLB

APRIL 28, 2020

The speech was given in a hotel ballroom not far from Wall Street, and it was meant for the investors and analysts who did business just a few blocks away. Part of leadership,” O’Neill once explained, “…is to create a crisis.”. It’s my failure of leadership. And its market value had increased from $3 billion to over $27 billion.

Crisis 78

Crisis Hotels Motivation Industry 78

Rich Gee Group

NOVEMBER 13, 2010

I run workshops all across the country in many venues — they were the perfect hosts (they covered ALL the bases), the location was smashing (I love the Doubletree Hotel – it was just renovated), the room was perfect, the food scrumptious, and any request was met with a smile. Unported License.

Workshop 188

Workshop Licensing PR Ethics 188

Strategy Driven

JUNE 23, 2014

Jeffrey, Do you think it’s a waste of time to call a guest that has just checked out of my hotel to thank him or her for staying with us? Evangeline, If you’re going to call a customer after they’ve stayed in your hotel, first of all, you better make it short and sweet. Did the hotel accomplish their goals?

Hotels 62

Hotels Proposal Price Follow-up 62

Harvard Business Review

MARCH 1, 2017

In early 2016 some numbers surfaced at a few of the Dorchester Collection’s luxury hotels that caught leadership’s attention: Complaints about our laundry service were on the rise, as was the cost of compensating guests for damage to their clothes. One hotel had to replace a fabulously expensive Givenchy evening gown.

Hotels 8

Hotels Fashion Budgeting Retail 8

Steve Farber

MARCH 13, 2017

Lublin researched this for her book, but she’s also experienced it first-hand as a corporate speaker and trainer on public relations and marketing topics.She knows that when an organization cultivates a reputation for kindness, it reaps rewards of “more visibility, more publicity, and more business.”

P&L 99

P&L Company Hotels Policies 99

LDRLB

OCTOBER 5, 2012

For example, Four Seasons Hotels puts candidates through five separate interviews. Other companies are integrating their HR and Marketing departments because they see their culture as being synonymous with their brand (I have noticed this emerging trend in my own research as well).

Books 115

Books Review Competitive Advantage Hotels 115

Eric Jacobson

NOVEMBER 11, 2021

The Leader : Rejects traditional structures, seeks inspirational role models, tests leadership ideas. The Outsider is a classic Silicon Valley archetype who brings a “beginner’s mind” to a new market or industry. This leadership must come from you and your network of colleagues, partners and friends.

Entrepreneur 65

Entrepreneur Succession Self-aware Storytelling 65

Marshall Goldsmith

FEBRUARY 8, 2018

Jim Kim (President of the World Bank), Peter Drucker (founder of modern management), Paul Hersey (noted author, teacher, and personal mentor of mine), and Warren Bennis (one of the world’s greatest leadership thinkers of his time). Has been recognized as the World’s #1 Leadership Thinker. Co-founder Partners in Health.

Executive Coaching 70

Executive Coaching CEO Magazine Banking 70

Management Excellence

JUNE 8, 2011

From the symbolism of the annual off-site strategy event to the cost to the fact that strategic thinking time is reduced to a once or twice a year event, this approach is anachronistic in a world with markets and conditions changing daily. I will offer that they did allow for another layer of vetting and idea absorption.

Strategy 73

Strategy Hotels Planning Cost 73

Eric Jacobson

MARCH 25, 2021

The Leader : Rejects traditional structures, seeks inspirational role models, tests leadership ideas. The Outsider is a classic Silicon Valley archetype who brings a “beginner’s mind” to a new market or industry. This leadership must come from you and your network of colleagues, partners and friends.

Entrepreneur 65

Entrepreneur Self-aware Storytelling Early Adopters 65

N2Growth Blog

SEPTEMBER 9, 2010

Hopefully their example will raise the standards of leadership in our national life. Here's link to a post of mine a couple of years ago: Dan Nigro, Rick Rescorla and the Leadership Lessons of 9/11 [link]. I had decided to go over and stay at a hotel on 9/10 in order to make the early morning meeting and beat the commute.

Blog 362

Blog Hotels Follow-up Brand 362

Eric Jacobson

NOVEMBER 30, 2020

The Leader : Rejects traditional structures, seeks inspirational role models, tests leadership ideas. The Outsider is a classic Silicon Valley archetype who brings a “beginner’s mind” to a new market or industry. This leadership must come from you and your network of colleagues, partners and friends.

Entrepreneur 65

Entrepreneur Self-aware Storytelling Early Adopters 65

Sales Wolf Blog

AUGUST 30, 2010

Here are five great posts from the HR, talent management, and leadership development blogosphere to kick off your work week and help you Maximize Possibility in your organization.  Check out his post to learn more about the fundamentals of effective leadership. .  I hope you had a wonderful weekend.  Enjoy!

Blog 124

Blog Maslow Talent Management Human Resources 124

Tanveer Naseer

OCTOBER 25, 2011

Quitting your job is not something most employees would consider doing in light of today’s weak job market. And yet, this is exactly what one hotel employee recently did as seen in the aptly titled video “Joey Quits”, which has been viewed over 2 million times on YouTube.

Uncertainty 244

Uncertainty Bottom-up Goal Motivation 244

Next Level Blog

NOVEMBER 5, 2010

Even More Leadership Lessons from the Washington Redskins | Main | The Power of Courtesy » November 05, 2010 The Heroes of Walter Reed Yesterday, on a rainy afternoon in Washington, DC, I had the privilege of doing something that I wish every American had the opportunity to experience. 

Blog 146

Blog Executive Coaching Open-book Hotels 146

Strategy Driven

MAY 23, 2016

Companies spend millions, sometimes billions of dollars in advertising, branding, merchandising, strategizing, and every other element of marketing that they believe will bring business success. But if there are people involved, marketing means nothing if the people are not great. What kind of statement is that?

Company 51

Company Advertising Merchandising Retail 51