Lead Change Blog

JUNE 10, 2014

Read more… Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels.

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Hotels Teamwork Commitment Operations 286

Women on Business

SEPTEMBER 23, 2011

HP has not had a stellar track record when it comes to leadership and their choices have often gotten them into sticky situations. When it works, it’s wonderful but the operative word is when it works. For a small business, this is a huge operational problem. So let’s look. HP Has a Poor Track Record in Past CEO Selection.

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Hotels Wireless CEO Long-term 150

Leading Blog

JULY 19, 2019

According to this article from the US Bureau of Labor Statistics, 42-63% of established hotels probably would not have taken the rooms that AirBnB gained in the lodging business. However, the overall profitability of the hotel industry went down 3.7% AirBnB did not take market share directly from established chains.

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Govindarajan Hotels Business Model Software 206

Great Leadership By Dan

MAY 9, 2019

In that piece, he described his team’s efforts to examine a specific hypothesis (“Employee commitment drives customer service”) in the US operations of a major hotel chain. which translated into $250K for each hotel! Tony Simons’ powerful article, “ The High Cost of Lost Trust ,” appeared in the Harvard Business Review in 2002.

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Simon Blanchard Hotels Attrition 260

Great Leadership By Dan

JULY 8, 2020

Hotels by AirBnB. You need people on your team with both strategic and operational skills—two very different kinds of people. And you need leadership that has a longer time horizon so you can invest in relationships. Banks, by Paypal, Venmo, and ApplePay. Taxis by Uber & Lyft.

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Business Model Long-term KPI Loyalty 282

Leading Blog

NOVEMBER 20, 2019

He organizes the book in terms of the changing nature of his leadership responsibilities as he moved up the ranks. First, he learned face-to-face or direct leadership. Finally, he covers the challenges and techniques relevant to strategic leadership from a senior military officer’s perspective. It requires discipline and trust.

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Fashion Learning-by-Doing Operations Hotels 193

Terry Starbucker

MAY 31, 2015

I’d been at my leadership role for 6 years. We had worked hard to get our operations in order and build a great team. The fact was, I was getting more comfortable with being more detached from the day-to-day operating decisions. You’re already the SVP of Operations. It was time. What can I be promoted to?

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Collins Leadership Operations Travel 150

Leading Blog

MARCH 13, 2023

Vertical integration extended their chain of operations, bringing inside their boundaries suppliers at one end (“upstream”) and customers at the other (“downstream”). Thus, the businesses in a city — hotels, restaurants, theatres — might affiliate to promote local tourism. His latest book is Understanding Organizations…Finally!

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Organization Outsourcing Mintzberg Core Competence 234

Leading Blog

JANUARY 16, 2019

We might think of them as blind spots that adversely affect our leadership effectiveness. Jim Haudan and Rich Berens hope to help you uncover five common leadership blind spots by exposing the underlying assumptions behind the consequences we see played out over and over again in all types of organizations.

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Strategy Hotels Learning-by-Doing Organization 314

Great Leadership By Dan

OCTOBER 9, 2012

I’ve recently had the opportunity to help design a brand-new open-enrollment Woman’s Leadership Development Program to be offered through the University of New Hampshire’s Executive Development Program. Here are 10 Elements of a Great Woman’s Leadership Development Program: 1. Start with a solid research foundation.

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Leadership Development Development Committee Leadership 249

Joseph Lalonde

SEPTEMBER 18, 2017

A Reel Leadership Article Imagine you’ve just proposed to the love of your life. But what can American Assassin teach you about leadership? Let’s take a look at the leadership lessons in American Assassin. Leadership Lessons And Quotes From American Assassin. You’ve gone up to the bar to order drinks.

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Leadership Hammer Team Process 127

Lead Change Blog

MARCH 17, 2016

And, my wife and I were looking forward to a romantic nightcap in our La Quinta Inn hotel room within walking distance of the restaurant. After all, this was a limited service hotel, not a fancy full-service Ritz-Carlton. My wife quickly chided, “She was also taking care of this hotel. We were stunned!

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Hotels Greenleaf Compliance Guidelines 150

Terry Starbucker

MAY 21, 2017

My More Human Leadership philosophy and practice is guided by 8 core principles. To quickly set the scene, I was the SVP of Operations for a 1,100 employee cable television company based in 4 states in the Rocky Mountain west. By early 2006, I had begun to feel a sense of assertiveness and increased confidence in my leadership.

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Succession Leadership Commitment Travel 253

Chartered Management Institute

NOVEMBER 14, 2023

Finance for the Now Normal: financial stability in the hotel industry CMI Sri Lanka recently hosted a webinar titled 'Finance for the NOW NORMAL' with Mr Nirmalan Nagendra FCMI FIH, who is a senior Hospitality Finance Professional and Consultant for KPMG. COVID-19 has changed this perspective completely.

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Crisis Management Committee Hotels Webinar 52

Chartered Management Institute

MAY 2, 2023

Currently general manager of luxury hotel The Slaughters Manor House, David has been with Andrew Brownsword Hotels Group for over 17 years – stepping into the hospitality industry straight from school as a kitchen porter and working his way up through roles in reception and operations management.

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Management Hotels Porter Learning-by-Doing 52

Terry Starbucker

AUGUST 31, 2011

“Would you be interested in the chief operating job for a cable company with 400,000 customers?&#. I managed several jobs, and oversaw 5-10 staff accountants, but that was the extent of my leadership experience. So as I rode up to the CEO’s hotel that morning, I had more questions than answers in my head.

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Hotels Planning Execution Operations 304

Skip Prichard

AUGUST 25, 2019

” Those words are printed on the back cover of Five Frequencies: Leadership Signals that Turn Culture into Competitive Advantage. I followed up with the authors to learn more about their leadership philosophy. There’s nothing wrong with operating out of self-interest. 5 Leadership Frequencies. What Leaders Tolerate.

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Competitive Advantage Leadership Analysis Tips 92

Great Leadership By Dan

OCTOBER 2, 2012

At my last company, where I was responsible for leadership development and succession planning, I once received a phone call on a Friday afternoon from one of my favorite managers. In my opinion, Scott’s book is one of the best on senior leadership transitions, and much of the program will be based on its principles.

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Freedman Executive Coaching Participative McCarthy 230

Mike Cardus

OCTOBER 2, 2013

At the Millennium Hotel – Buffalo NY. Problem solvers are required to quickly provide solutions to increasingly complex problems, develop and design new and innovative products and processes – and at the same time, reduce operating time and costs. At the Millennium Hotel. ASQ Buffalo 2013 Quality Conference. Registration [link].

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Conference Quality TRIZ Seminar 102

Mike Cardus

OCTOBER 9, 2013

Where: Millinnium Hotel 2400 Walden Ave Cheektowaga NY 14225 Register and Learn More… [link]. Problem solvers are required to quickly provide solutions to increasingly complex problems, develop and design new and innovative products and processes – and at the same time, reduce operating time and costs. Event Information.

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TRIZ Innovation Workshop Hotels 102

Chart Your Course

JANUARY 20, 2015

Riverside Auto Group, a second-generation company owned equally by three brothers, operates seven dealerships employing 190 people throughout Michigan’s Upper Peninsula (Marquette, Escanaba, and Iron Mountain) and Wisconsin (Marinette). Customer complaints are down from one a week to one a quarter. And read on… there are even more!

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White Paper Case Study Human Resources Hotels 100

LDRLB

JULY 20, 2015

Lee Cockerell is the former Executive Vice President of Operations for the Walt Disney World Resort.

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Hotels Sports Operations Creativity 60

Nathan Magnuson

DECEMBER 10, 2012

A couple summers ago I had the incredible opportunity to attend a one week Dynamics of International Terrorism course with the Air Force Special Operations. As enthralled as I was with the presentations, one poignant leadership lesson stood out which I knew I’d have to eventually share. If so, ppl will follow your leadership advice!

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Open-book Mentor Learning-by-Doing Hotels 293

Tanveer Naseer

MARCH 16, 2011

However, it does provide a good backdrop for leaders who are still unsure of the role social media will play in how their organizations operate. Social Media and the True Meaning of Leadership. Where the book really gets interesting is when the authors begin to discuss their “FLIRT model”.

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Review Books Brand Hotels 178

Harvard Business Review

MAY 20, 2016

Before I became general manager of The Beverly Hills Hotel, I held the same position at another luxury hotel up the coast. Facing interconnected operational issues, members of the eight-person senior leadership team were turning against one another. Later, he privately told me he was thinking of leaving the hotel.

Operations 8

Operations Hotels Finance Process 8

LDRLB

OCTOBER 5, 2012

For example, Four Seasons Hotels puts candidates through five separate interviews. While the companies Parker studies are mostly Canadian, almost all of them operate globally. He holds a Master of Arts in Leadership from Trinity Western University and is working toward a Doctorate in Strategic Leadership at Regent University.

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Books Review Competitive Advantage Hotels 115

CO2

FEBRUARY 6, 2017

This anecdote appears in my book Just Ask Leadership: Why great managers always ask the right questions. It’s something to start immediately –not just so you’ll have the right people in place in case of an unexpected departure, but because it helps improve day-to-day operations as well. It can happen.

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Planning CEO Succession Resistance 78

CO2

FEBRUARY 6, 2017

This anecdote appears in my book Just Ask Leadership: Why great managers always ask the right questions. It’s something to start immediately –not just so you’ll have the right people in place in case of an unexpected departure, but because it helps improve day-to-day operations as well. It can happen.

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Planning CEO Succession Resistance 60

N2Growth Blog

SEPTEMBER 9, 2010

Hopefully their example will raise the standards of leadership in our national life. Here's link to a post of mine a couple of years ago: Dan Nigro, Rick Rescorla and the Leadership Lessons of 9/11 [link]. I had decided to go over and stay at a hotel on 9/10 in order to make the early morning meeting and beat the commute.

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Blog Hotels Follow-up Brand 380

Marshall Goldsmith

FEBRUARY 8, 2018

Jim Kim (President of the World Bank), Peter Drucker (founder of modern management), Paul Hersey (noted author, teacher, and personal mentor of mine), and Warren Bennis (one of the world’s greatest leadership thinkers of his time). Has been recognized as the World’s #1 Leadership Thinker. Author of two best-selling leadership books.

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Executive Coaching CEO Magazine Banking 70

Michael Lee Stallard

JUNE 5, 2010

The following season NAIB officials invited Indiana State again, and this time decided they would allow Clarence to play, provided he didn’t stay at the hotel with his teammates and wouldn’t be seen publicly with them. Coach Wooden operated a meritocracy that treated every player fairly. Once again the coach declined.

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Follow-up Open-book Learning-by-Doing Hotels 360

Marshall Goldsmith

JUNE 28, 2017

Herminia Ibarra – Thinkers 50 #8 Management Thinker 2015-17, #1 Leadership Thinker 2013-15, Professor at London Business School, former professor Harvard, best-selling author of Working Identity: Unconventional Strategies for Reinventing Your Career. Then Ayse asked us to describe what made us think of them as heroes.

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Executive Coaching Human Resources Magazine CEO 70

Sales Wolf Blog

AUGUST 30, 2010

Here are five great posts from the HR, talent management, and leadership development blogosphere to kick off your work week and help you Maximize Possibility in your organization.  Check out his post to learn more about the fundamentals of effective leadership. .  I hope you had a wonderful weekend.  Enjoy!

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Blog Maslow Talent Management Human Resources 124

CO2

JUNE 28, 2010

These room systems have been somewhat complex to operate and typically require expensive dedicated networks or quality of service enhanced bandwidth. Sometimes that is the company meeting room but often times it is at their desk, home office, hotel room, or even a coffee shop!

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Video Quality Executive Coaching Conference 79

Next Level Blog

NOVEMBER 5, 2010

Even More Leadership Lessons from the Washington Redskins | Main | The Power of Courtesy » November 05, 2010 The Heroes of Walter Reed Yesterday, on a rainy afternoon in Washington, DC, I had the privilege of doing something that I wish every American had the opportunity to experience. 

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Blog Executive Coaching Open-book Hotels 146

Skip Prichard

JUNE 18, 2020

Whether you run a solo business out of your home, are the night receptionist at a hotel, or are president of the company, innovation is your competitive advantage. What’s fascinating about their story isn’t that the leadership team just sat back and conjured up innovation.

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Innovation How To Competitive Advantage Diversity 100

Next Level Blog

JULY 14, 2010

travelling from the airport to the hotel, checking in, mini-bar policy, restaurant selection and dining rules)? Summer, when the road warrior, business travel divas deign to disrupt their routine to fly with their families on vacation. We’ve got 10 rules so far and haven’t even taken off yet. Click Here.

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Travel Blog Executive Coaching Learning-by-Doing 236