Leading Blog

MARCH 13, 2023

Vertical integration extended their chain of operations, bringing inside their boundaries suppliers at one end (“upstream”) and customers at the other (“downstream”). Partnering to venture jointly Here the borders blur further, as independent organizations partner to design, develop, and/or market particular products and services.

Organization 234

Organization Outsourcing Mintzberg Core Competence 234

Modern Servant Leader

DECEMBER 30, 2022

Because Southwest Airlines seems to have the worst, most outdated operating technology in the industry. Invest in Technology Too often, information technology and operational tools are minimized as costs to be controlled. Clearly, excessive cost control at the risk of the companies operational foundation played a role.

Airlines 130

Airlines Leadership Short-term Long-term 130

Strategy Driven

NOVEMBER 25, 2019

Promoting your hotel to your target audience, increasing occupancy rates and online bookings, maximising your ROI and engaging with guests can often be an overwhelming task. This is where hotel marketing comes to the fore, because it includes a range of strategies that can be combined into one cohesive marketing campaign.

Hotels 66

Hotels Marketing Tips Audience 66

Leading Blog

JANUARY 16, 2019

They will view their current operating model and customer offerings as merely a means to achieve their larger purpose and should, therefore, be able to change direction more easily when market forces require a more radical shift. Leadership Blind Spot #2: Story. People know what to do and why they are doing it.

Strategy 314

Strategy Hotels Learning-by-Doing Organization 314

Strategy Driven

FEBRUARY 4, 2021

Whether you are a potential new business owner or someone who has been in the game for years, you knew how your industry operated before, and you at least had an idea of how to navigate within that system. Some of the most successful companies don’t just change how they operate within an industry but switch industries altogether.

Insurance 65

Insurance Hotels Parcell Crisis 65

The Horizons Tracker

MAY 25, 2021

The authors highlight that low-skilled workers not only operate in roles that are more vulnerable to automation, but they’re also less likely to have the skills to make transferring to any new jobs that emerge particularly easy. “Without proper action, automation could cause further deep distress, ” they say.

Skills 105

Skills McKinsey Trends Short-term 105

HR Digest

MARCH 27, 2020

International Sales Marketing. A global sales marketer is paid a lot and is a dream job for many. Hotel Manager. A hotel manager fits such a position. Intelligence Operatives or Government Agencies. The hospitality and tourism industry seeks candidates with multilingual skills. Linguistic Tour Guide.

Tourism 116

Tourism Airlines Travel Hotels 116

Strategy Driven

FEBRUARY 9, 2020

A REIT is a company that owns, operates, or invests in revenue-producing real estate. Hotels, multifamily, offices, senior housing – all are legitimate sectors for REIT investments. There are new investment niches, such as green real estate or the growing student housing market, and new ways to research those areas.

Real Estate 65

Real Estate Due Diligence CRM Software 65

Great Leadership By Dan

OCTOBER 2, 2012

We rarely discussed the kind of functional skills (marketing, operations, and finance) that are taught in typical MBA programs – those were considered table stakes for this level of management. Please visit our website to learn more, or email me at daniel dot mccarthy at unh dot com.

Freedman 230

Freedman Executive Coaching Participative McCarthy 230

Tanveer Naseer

MARCH 16, 2011

However, it does provide a good backdrop for leaders who are still unsure of the role social media will play in how their organizations operate. For regular users of the various social media channels, the ideas and points presented in these early chapters are not anything new or surprising.

Review 178

Review Books Brand Hotels 178

Chart Your Course

JANUARY 20, 2015

Riverside Auto Group, a second-generation company owned equally by three brothers, operates seven dealerships employing 190 people throughout Michigan’s Upper Peninsula (Marquette, Escanaba, and Iron Mountain) and Wisconsin (Marinette). Customer complaints are down from one a week to one a quarter. And read on… there are even more!

White Paper 100

White Paper Case Study Human Resources Hotels 100

Harvard Business Review

MAY 20, 2016

Before I became general manager of The Beverly Hills Hotel, I held the same position at another luxury hotel up the coast. Facing interconnected operational issues, members of the eight-person senior leadership team were turning against one another. Later, he privately told me he was thinking of leaving the hotel.

Operations 8

Operations Hotels Finance Process 8

In the CEO Afterlife

NOVEMBER 13, 2017

He climbed the advertising and marketing ladder, and eventually became marketing director at Nabob Foods in Vancouver. During his years as a consultant, on airplanes and in hotel rooms he wrote the story of his father-in-law, who piloted a Luftwaffe bomber over the Soviet Union in 1941. The management team focused on coffee.

CEO 100

CEO Golden Parachute Books Brand 100

In the CEO Afterlife

NOVEMBER 13, 2017

He climbed the advertising and marketing ladder, and eventually became marketing director at Nabob Foods in Vancouver. During his years as a consultant, on airplanes and in hotel rooms he wrote the story of his father-in-law, who piloted a Luftwaffe bomber over the Soviet Union in 1941. The management team focused on coffee.

CEO 100

CEO Golden Parachute Books Brand 100

LDRLB

OCTOBER 5, 2012

For example, Four Seasons Hotels puts candidates through five separate interviews. Other companies are integrating their HR and Marketing departments because they see their culture as being synonymous with their brand (I have noticed this emerging trend in my own research as well). His findings will apply to many organizations.

Books 115

Books Review Competitive Advantage Hotels 115

Terry Starbucker

MAY 21, 2017

To quickly set the scene, I was the SVP of Operations for a 1,100 employee cable television company based in 4 states in the Rocky Mountain west. With the reconnaissance behind me, my team and I started to actively brainstorm about our values list, while at the same time continuing to tinker with our operations machine.

Succession 253

Succession Leadership Commitment Travel 253

Marshall Goldsmith

FEBRUARY 8, 2018

Deepa Prahalad – Focused on design and emerging markets. a holding company that operates seven distinct business. Bill began his career with Hyatt Hotels Corporation. American Hotel & Lodging Association (AH&LA) Board of Directors. Operations Group Baring Private Equity. Co-author: Predictable Magic.

Executive Coaching 70

Executive Coaching CEO Magazine Banking 70

Strategy Driven

AUGUST 15, 2016

Marriott (founder of Marriott Hotels) is famous for saying “You’ve got to make your employees happy. The reality is that your business strategy is based on all sorts of assumptions about what investments will yield increased market share, revenue growth or profitability. About the Author.

Customer Loyalty 50

Customer Loyalty Supply Chain Loyalty Analysis 50

Strategy Driven

JANUARY 16, 2020

Take Your Marketing Online. We are living in a digital era, and hence, online marketing strategies are promising. Utilize a variety of online tools available, including social media and email marketing. Rather, you will be serving business clients, including hospitals, hotels, salons, and restaurants, among others.

Industry 13

Industry Strategy Price Marketing Strategy 13

Sales Wolf Blog

AUGUST 30, 2010

 He is struggling to understand why it is that HR is not considered a core function of a an organization like sales, marketing, or operations when it is afforded the opportunity to "direct, deliver, and develop" the employee talent necessary for the company to achieve its goals.  Why?  Why?

Blog 124

Blog Maslow Talent Management Human Resources 124

N2Growth Blog

SEPTEMBER 9, 2010

I had decided to go over and stay at a hotel on 9/10 in order to make the early morning meeting and beat the commute. When I walked out of the hotel the first plane had just hit and smoke was coming from the tower. What followed the remainder of the day on 9/11 was a combination of heroic and eerie.

Blog 380

Blog Hotels Follow-up Brand 380

Harvard Business Review

OCTOBER 30, 2014

Nowhere else in the executive suite of a typical corporation are two functions as closely intertwined as sales and marketing. Yet for all the shared responsibility, the marketing and sales relationship has often been a contentious and lopsided one, with sales dominating in B2B sectors while marketing leads in B2C ones.

Marketing 11

Marketing Guidelines B2C Analysis 11

Strategy Driven

JULY 13, 2011

It turned out that the unit was driving profits by raising prices and cutting marketing and advertising expenditures. Higher prices and reduced advertising created an opening for competitors to take away market share, which they did. So while profits were rising and ROIC was high, market share was declining.

ROIC 62

ROIC Balanced Scorecard Metrics McKinsey 62

Next Level Blog

NOVEMBER 5, 2010

  He was deployed to a forward operating base near Kandahar and told me that while he was there you were pretty much guaranteed of being shot at with AK-47’s or rocket propelled grenades whenever you left the base.   We were meeting at the Mologne House Hotel on the Walter Reed Campus. 

Blog 146

Blog Executive Coaching Open-book Hotels 146

Harvard Business Review

JULY 5, 2011

Kenyan groups understand frugal engineering suitable for the local market and are carefully adapting mobile technologies with African flavors. Today, most mobile payment firms operating in Africa have Kenyan origins. In the hotel where I stayed, I met some U.S. Using students to create new markets is not new.

Market Penetration 9

Market Penetration Marketing Travel Hotels 9

LDRLB

MAY 26, 2014

One of the things I think is most interesting is there’s a lot of old models of innovation and of strategy that I won’t say they don’t necessarily apply anymore, but they apply to very, very, almost static markets. That’s not our market position, so we don’t need to worry about it. DAVID: Yeah.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Harvard Business Review

MARCH 25, 2016

Airbnb is similarly alluring — lower prices for more space than most hotel rooms. Similarly, Airbnb hosts rarely install the protections required at hotels, such as sprinklers and fire escapes. So how might a hotel operator respond to the rise of Airbnb? Uber reliably provides cheaper and more convenient rides.

Hotels 8

Hotels Price Tactics Operations 8

Harvard Business Review

APRIL 4, 2016

So far, the theory behind this laissez-fair regulatory approach — which many in Silicon Valley are happy to endorse — is that platform companies define new markets for which regulators were not prepared, and as such can’t be regulated in the same way as legacy companies. In contrast, in the U.S., In contrast, in the U.S.,

Hotels 8

Hotels Disintermediation Real Estate Franchising 8

Harvard Business Review

OCTOBER 26, 2015

By now, we have all heard a great deal about marketing to Millennials. population ; they’re a big part of many companies’ market base, and pretty soon they will be the part that counts most. The New Tools of Marketing. Where do they shop? The internet. What don’t they like? Being pitched to. Insight Center.

Company 8

Company Hotels Travel Class 8

Harvard Business Review

AUGUST 7, 2018

Marriott recently teamed up with Amazon to offer a hospitality version of the e-commerce giant’s Echo devices in select hotel rooms. Travelers with an Alexa device at home can book a car rental or hotel through Expedia and Kayak. How companies are using artificial intelligence in their business operations. Insight Center.

Travel 9

Travel Industry Hotels Airlines 9

Harvard Business Review

JUNE 19, 2017

Initially, a startup has no business model and no market share to defend. But often the legal obstacles confronting startups have been put in place by companies that look to the government and regulators as their first line of defense against new market entrants. None of the renters pay hotel or tourist taxes.

Company 8

Company Hotels Business Model Drucker 8

Harvard Business Review

JUNE 13, 2014

It’s used to design and develop just about any product you can think of, from consumer goods to industrial equipment – or any service or experience ranging from retail customer service interactions to luxury hotel stays. This represents a truly disruptive management and operating model. Innovation Operations'

Software 8

Software Industry Productivity Products 8

Harvard Business Review

JUNE 24, 2015

based Hotel Tonight , a last-minute online-booking service founded in 2010. She identified her home country of Spain as a great market to port the model to. First, she had to persuade many hotels in Spain to sign up for the service, often by conducting individual sales calls. Minguela had observed the rapid success of the U.S.-based

Business Model 8

Business Model Hotels Supply Chain Globalization 8

Harvard Business Review

MAY 5, 2016

But peruse some of the recent headlines about Iran , and you might wonder whether the market’s potential was overstated. However, despite a weakened economy, political tensions, market uncertainty, and the lingering effects of sanctions, Iran remains an important opportunity for multinationals in emerging markets.

Tourism 8

Tourism Banking Due Diligence Hotels 8

Harvard Business Review

SEPTEMBER 21, 2016

They’re “traditional” matchmaker businesses that have been operating platforms for connecting different groups of customers. Village matchmakers started making their living organizing marriage markets millennia ago. After all, platforms, including disruptive ones, are nothing new. Airbnb is the one exception.

Technology 8

Technology Hammer Operations Magazine 8

Harvard Business Review

JANUARY 28, 2015

It is the same card he used to buy the plane ticket and book the hotel. If it’s all about the operations then you lose sight of the customer. Rather than measuring marketing KPIs or operations KPIs, focus instead on the more customer-oriented journey KPIs, such as lifetime margin.

COO 8

COO Planning Metrics Call Center 8

Harvard Business Review

JUNE 20, 2014

But she also realized that the company needed to develop greater marketing muscle to drive a commercial transformation. As she put it, “Our markets are going through dynamic change. It must be marketing. And she put marketing in charge of an organization-wide growth program. Who should lead our transformation?

CEO 8

CEO Marketing Hotels Long-term 8