Strategy Driven

JUNE 23, 2014

Jeffrey, Do you think it’s a waste of time to call a guest that has just checked out of my hotel to thank him or her for staying with us? Evangeline, If you’re going to call a customer after they’ve stayed in your hotel, first of all, you better make it short and sweet. Did the hotel accomplish their goals?

Hotels 62

Hotels Proposal Price Follow-up 62

The Practical Leader

MAY 23, 2012

I was on the Calgary leg of a road trip to Regina, Calgary, Seattle, and Anchorage a few weeks ago when my computer failed to boot up as I arrived at my hotel room that night. While in my hotel room there, I talked to a fourth Dell rep. I live on this thing.

Hotels 56

Hotels Download Newsletter Travel 56

Strategy Driven

AUGUST 14, 2013

As soon as what was once a surprise became managed by the computer (like hotel or flight upgrades) and not left to the ingenuity of the front line, it became yet another basic assumption in the expectations of customers. The answer lies not in the traditional value-added but in a new focus on value-unique. Consider leaving a comment!

Innovation 59

Innovation Strategy Customer Loyalty Loyalty 59

CO2

SEPTEMBER 12, 2011

If you use MailChimp, as we do, you will also know if they opened or clicked on your last newsletter. It can ring your home, office, cell, or hotel all at the same time or in sequence. Rapportive has a widget that links with Google Apps so that you can see the social network of those that send you an email. You decide. PhoneBooth.

Technology 120

Technology CRM Document Travel 120

Next Level Blog

OCTOBER 6, 2010

It wasn’t long after Michaels arrival that he was impressing his co-workers by offering $100 to a waitress at the nearby InterContinental Hotel to expose herself. After he used the Trib’s own retirement plan as leverage to buy the company, Zell brought in as CEO a former morning zoo style radio shock jock named Randy Michaels.

How To 169

How To Handbook Executive Coaching Case Study 169

Next Level Blog

NOVEMBER 9, 2010

  From there, I caught a taxi to the train station, hopped on TrenItalia to Florence and was at my hotel maybe an hour later than originally planned.   Mainly domestic in the US, two or three round trip flights a month for business.    In an average year, I'll travel internationally once or twice. 

Power 165

Power Travel Executive Coaching Open-book 165

The Practical Leader

AUGUST 1, 2011

Next week we’re publishing the August issue of The Leader Letter putting all of my July blog posts in one newsletter. During our road trip we experienced a wide range of service/quality levels at inns and hotels, restaurants, ferries, tourist/info centers, and retailers.

Quality 49

Quality Organization Development Travel 49

Next Level Blog

NOVEMBER 5, 2010

  We were meeting at the Mologne House Hotel on the Walter Reed Campus.    I spent some time talking  with Peter Anderson, the manager of the hotel.  Accompanying Stephanie yesterday was her youthful looking mom, Paulette. 

Blog 146

Blog Executive Coaching Open-book Hotels 146

CO2

JUNE 28, 2010

Sometimes that is the company meeting room but often times it is at their desk, home office, hotel room, or even a coffee shop! Now people may participate in video conference by Soltrite meetings from the place that is most convenient for them. Check it out at Soltrite ask for Scott Colesworthy to give you a demo.

Video 79

Video Quality Executive Coaching Conference 79

Sales Wolf Blog

AUGUST 30, 2010

 Chip Conley, the founder of Joie de Vivre hotel chain has and shares how creating an "employee pyramid" helped him to save his company from failing during the challenging and uncertain times following 9/11.  Seth shares his thoughts on the paradox of senior management. .

Blog 124

Blog Maslow Talent Management Human Resources 124

Next Level Blog

JULY 14, 2010

travelling from the airport to the hotel, checking in, mini-bar policy, restaurant selection and dining rules)? We’ve got 10 rules so far and haven’t even taken off yet. So, (with tongue in cheek or not) what rules are missing? Anyone care to add rules for other phases of the trip (e.g.

Travel 236

Travel Blog Executive Coaching Learning-by-Doing 236

Strategy Driven

JANUARY 26, 2015

It’s interesting to note that many bellman work at hotels for years, while front desk clerks turn over in their position sometimes as much as 400% in a year. If you enjoyed this article, let us keep you up-to-date on other newly published insights by signing up for our complimentary StrategyDriven Newsletter. All rights reserved.

Tips 50

Tips Customer Loyalty Competitive Advantage Books 50

Strategy Driven

APRIL 30, 2012

Sitting in the lobby of the Public Hotel in Chicago, there are about 50 people sitting and milling around, engaged in some form of interaction – primarily WITH THEMSELVES. If you enjoyed this article, let us keep you up-to-date on other newly published insights by signing up for our complimentary StrategyDriven Newsletter.

Guidelines 50

Guidelines Customer Loyalty Seminar Hotels 50

Strategy Driven

MARCH 10, 2014

Things like rundown hotels, lousy food in a restaurant, rude clerk in a retail store, long lines to be served, long waits on hold, not keeping up with technology, and poor management seem to be pervasive in our society. ! I will always take the latter as the true picture. So the real challenge is not how you get from good to great.

Collins 54

Collins Customer Loyalty Reputation Competitive Advantage 54

Strategy Driven

OCTOBER 15, 2012

If I call a hotel to book a room and they say, “Sorry, we’re full,” I respond, “Oh, I guess I don’t need a room after all.”. If you enjoyed this article, let us keep you up-to-date on other newly published insights by signing up for our complimentary StrategyDriven Newsletter. No, why are you going? What will you do after you arrive?

Customer Loyalty 50

Customer Loyalty Seminar Hotels Price 50

Strategy Driven

NOVEMBER 12, 2012

Jarvis compares what Google would do to diverse industries such as hotels, restaurants, schools, and the media. If you enjoyed this article, let us keep you up-to-date on other newly published insights by signing up for our complimentary StrategyDriven Newsletter. What Would Google Do? by Jeff Jarvis. Outliers by Malcolm Gladwell.

Books 56

Books Open-book Benchmarking Godin 56

Strategy Driven

JANUARY 26, 2011

A community of travelers help us select hotels that meet our personal preferences thanks to Trip Advisor. Email This Post | Print Post | Sign up for our Email Newsletter Speak Your Mind Tell us what youre thinking. TheStreet.com steers us toward the stocks we should buy. And it does not stop there. Click here to cancel reply.

Media 67

Media Learning-by-Doing Open-book Company 67

Strategy Driven

SEPTEMBER 21, 2011

The first time I met ‘Steve’ we were having lunch outside a hotel in Beverly Hills, and I remember he kept remarking about the beauty of our surroundings, the tremendous expanse of sky above us, and how terrific the food was. Optimism is a much more complicated concept than we often realize. Consider leaving a comment!

Self-aware 56

Self-aware Learning-by-Doing Travel CEO 56

Strategy Driven

JULY 13, 2011

For example, a hotel or restaurant chain might measure the average time between remodeling projects as an important driver of health. If you enjoyed this article, let us keep you up-to-date on other newly published insights by signing up for our complimentary StrategyDriven Newsletter. Consider leaving a comment! All rights reserved.

ROIC 62

ROIC Balanced Scorecard Metrics McKinsey 62

Strategy Driven

MARCH 18, 2011

Examples include: Time-share condos, which combined the ideas of renting hotels and owning a condo. If you enjoyed this article, let us keep you up-to-date on other newly published insights by signing up for our complimentary StrategyDriven Newsletter. The combined forklift/scale, which makes package delivery companies more efficient.

Tools 56

Tools Black-Scholes Magazine Rogers 56

Harvard Business Review

NOVEMBER 26, 2012

A year ago, I traveled to Tissa's Inn , a small, charming hotel in that seaside community. Like all hotels are required to do, they photocopied our passports and took down our contact information. Other hotels blast out e-newsletters to their entire database; Tissa's Inn sends simple, personalized notes.

Marketing 8

Marketing Telemarketing Hotels Competitive Advantage 8

Strategy Driven

NOVEMBER 7, 2011

Since arriving in America from England in 1983, Val has designed, developed and delivered training solutions for business professionals worldwide including: Motorola, Hyatt Hotels, Siemens, DeVry University, GE Healthcare and HSBC. for employees of a large government agency. You just finished reading Buy-In - The Imperative Strategy !

Strategy 70

Strategy Kotter RASCI Motivation 70

Harvard Business Review

JANUARY 28, 2015

It has disrupted mature industries, such as hotels and automotives, by providing consumers with convenient and cost efficient access to resources without the financial, emotional, or social burdens of ownership. The sharing economy has been widely hailed as a major growth sector, by sources ranging from Fortune magazine to President Obama.

Competitive Advantage 8

Competitive Advantage Hotels Short-term Brand 8

Harvard Business Review

JULY 3, 2018

If you’re like most people, these priorities slip to the back of your mind while you work on low-importance, time-specific tasks, such as booking a hotel room for a conference, clearing out your email inbox, or writing a monthly newsletter. So, what can you do?

How To 15

How To Crisis Management Learning Curve Goal 15

Harvard Business Review

NOVEMBER 22, 2010

Each morning at my hotel I received the China Daily , the countrys main English-language newspaper. Each morning at my hotel I received the China Daily , the countrys main English-language newspaper. Besides the meeting itself, I was struck by the considerable focus on green issues in China.

NGO 14

NGO Chemicals Guidelines Telecommunications 14

Strategy Driven

AUGUST 10, 2015

Hilton (hotel owner) Principle: Make them want to come back. “It It is our theory that when a hotel is in the top-glamour category… you just can’t make it too luxurious. Hilton knew that one hotel is like any other hotel. Hilton knew that one hotel is like any other hotel. You heap it on. So will the world!

Hotels 50

Hotels Advertising Customer Loyalty Follow-up 50

Strategy Driven

NOVEMBER 23, 2011

One time I was on a business trip, and due to a series of events I had to get a hotel room with no reservation. I called several brand name hotels only to be told they were booked. But I went to one of the hotels I had called and used some specific techniques to build rapport with the woman at the front desk.

Hotels 62

Hotels Proposal Seminar System 62

Sales Wolf Blog

DECEMBER 10, 2010

  Today I have an excellent resource for anyone who, like me, finds themselves traveling, working from hotels, or otherwise spends much of their work time away from a traditional office setting.  Enjoy!  Enjoy!

Human Resources 133

Human Resources Hotels Resources Blog 133

Strategy Driven

OCTOBER 4, 2013

An additional 28 percent, or 32,044 workers, had been employed in hotels and motels. If you enjoyed this article, let us keep you up-to-date on other newly published insights by signing up for our complimentary StrategyDriven Newsletter. Consider leaving a comment! Copyright 2007-2013 by StrategyDriven Enterprises, LLC.

Crisis 60

Crisis Airlines Transportation Crisis Management 60

Strategy Driven

MARCH 28, 2011

She was one of the five founding executives of JetBlue Airways; Chief People Officer for Southwest Airlines; and Executive Vice President of Team Services at Doubletree and Promus Hotel Corporations. To read Ann’s complete biography, click here. Copyright 2007-2011 by StrategyDriven, Inc.

Environment 70

Environment Covey Airlines Mission Statement 70