article thumbnail

The Factors That Influence Acceptance Of AI In Hospitality

The Horizons Tracker

In recent years, artificial intelligence (AI) has made significant strides in enhancing hotel operations and streamlining efficiency. However, the extent to which hotel guests embrace AI technology has remained an elusive query, until now. “And the most important factors were perceived ethics, followed by benefits.

Hotels 122
article thumbnail

Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

Underinvestment in Technology. Because Southwest Airlines seems to have the worst, most outdated operating technology in the industry. Failing technology. A company of Southwest’s scale does not get this far behind in technology without repeatedly ignoring the advice of their IT department. Overcompensate.

Airlines 188
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

3 Ways to Break Out of a Zero-Sum Game of Growth with Your Competitors

Leading Blog

2: Create new technology enabled business models: GE’s Jeff Immelt and Dartmouth Professor Govindarajan are back, with lessons on digital transformation. According to this article from the US Bureau of Labor Statistics, 42-63% of established hotels probably would not have taken the rooms that AirBnB gained in the lodging business.

article thumbnail

Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

Underinvestment in Technology This was the main root of their problem. Because Southwest Airlines seems to have the worst, most outdated operating technology in the industry. Failing technology. Invest in Technology Too often, information technology and operational tools are minimized as costs to be controlled.

Airlines 130
article thumbnail

HP Headed to Hotel California?

Women on Business

When it works, it’s wonderful but the operative word is when it works. For a small business, this is a huge operational problem. It has all the bells and whistles; its wireless, Bluetooth compatible and an all in one (fax, scanner, and printer) machine. It breaks down at least twice a month and the scanning feature is hit or miss.

Hotels 150
article thumbnail

5 Steps to Build a Disruption Proof Business Model

Great Leadership By Dan

Hotels by AirBnB. You need people on your team with both strategic and operational skills—two very different kinds of people. Make sure you spend as much time looking out on the horizon, checking for competitors, changing environments, and new technologies—risks sure, but also opportunities to evolve. Taxis by Uber & Lyft.

article thumbnail

Updates from the CMI Sri Lanka Board

Chartered Management Institute

Finance for the Now Normal: financial stability in the hotel industry CMI Sri Lanka recently hosted a webinar titled 'Finance for the NOW NORMAL' with Mr Nirmalan Nagendra FCMI FIH, who is a senior Hospitality Finance Professional and Consultant for KPMG. Dileepa de Silva for the completion of 25 years of membership.