HP Headed to Hotel California?

Women on Business

HP Has Decreasing Product Quality. HP used to be synonymous with great products, but lately quality is not the immediate adjective you would jump to when you describe HP Products. HP has made some controversial decisions lately, but is Meg Whitman a great strategic move or the kiss of death for this once great tech company? HP announced Whitman’s appointment on September 22, 2011 but given the public comments, customers seem to think it’s a bad choice.

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The next time you stay at a Marriott hotel look in the nightstand.

Eric Jacobson

Monday, July 12, 2010 The next time you stay at a Marriott hotel look in the nightstand drawer for Marriotts booklet that highlights its milestones and tells the Marriott story. skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome!

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1969 - "Hotel California" Conjures Up a Miracle Year

Building Personal Strength

Monday, February 14, 2011 1969 - "Hotel California" Conjures Up a Miracle Year The Grammy Awards were last night. Real music like this 1977 Grammy Record of the Year award-winner: "Hotel California," performed by the Eagles, written by Don Felder, Don Henley and Glenn Frey.

Productivity Tips (While you're out on the road.)

Jason Womack

I can work on an American Airlines flight over the Atlantic or Pacific Ocean, set up a “temporary office” at a Starwood hotel, or review client notes at a locally-owned, community-focused coffee shop. Productivity Tips. That’s the hardest thing about being productive.

Business Travelers Say Productivity Essential to Work-Life Balance

Women on Business

One reason work-life balance is challenging for business travelers is that companies demand greater productivity from business trips. Respondents indicated that increasing productivity on the road is essential to achieving work-life balance. The survey looked at “work-life productivity” and how business travelers can be most efficient on the road. The top must-have hotel services and amenities for business travelers are a comfortable bed (65%) and free Wi-Fi (62%).

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Holiday Travel Brands

Coaching Tip

time market research survey platform—Marriott Hotels. AIRBNB LAGS BEHIND MAJOR HOTEL CHAINS ON . hotel chain/Airbnb] for holiday travel to a friend or. to share about your favorite brands, products, and services? to complain about brands, products, or services. Communication Current Affairs Memes Personal Life Travel What is air travel American Facebook Instagram JETBLUE market research Marriott Hotels Southwest Airlines VIRGIN AMERICA YouTube

060: Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People | with Joseph Michelli

Engaging Leader

The post 060: Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People | with Joseph Michelli appeared first on Engaging Leader. Starbucks has become one of the best-loved and trusted brands in the world.

Leading the Starbucks Way: A book review by Bob Morris

First Friday Book Synopsis

Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People Joseph A. Michelli McGraw-Hill (2013) How one coffee shop in Seattle became 20,891 in 62 countries This is the second book in which Joseph Michelli focuses on lessons to be learned from the Starbucks organization. It should also be […]. Bob''s blog entries César Ritz How one coffee shop in Seattle became 20 [comma] 891 in 62 countries Howard Schultz John Yokoyama Joseph A.

6 Changes I Made to Improve My Productivity on Airplanes

Jason Womack

Oh, I do the same thing in the hotel room the night before traveling back home!) Pen(s) and a note pad So, I’m a fast typist (oh, 40-50 words a minute) but sometimes my most productive work sessions have come from “splashing ink.” BONUS #2 : Bose headphones … they make the difference on the flights (or hotel room) where there is a “screamer” next to you! In 2010, I took +120 flights.

Lifestyle Brands Are Building Hotels Now. Here’s Why That Actually Makes Sense.

Harvard Business Review

So allow me to suggest one radical idea: If you want to build a lifestyle brand, no matter the industry you’re in, consider building a hotel. I didn’t get a room (the hotel was sold out), but I got an interesting lesson in marketing. Barry Winiker/Getty Images.

How Our Hotel Chain Uses Data to Find Problems and Humans to Fix Them

Harvard Business Review

At Dorchester Collection of ultra-luxury hotels, we use big data and analytics to help us improve our guest offerings and marketing. For instance, last year Metis looked at customer sentiment about Parisian luxury hotels. Metis discovered that guests had little loyalty to ours — Le Meurice and Hotel Plaza Athénée — or to our competitors’ hotels. According to Metis’ analysis, guests view Paris’s 5-star hotels as interchangeable.

Three Ways to Help Your Employees Thrive

Lead Change Blog

Employees who thrive are not only more productive, but they are more engaged as well. Read more… Author information Tal Shnall Tal is a Coach and Trainer at the Renaissance Hotel in Richardson Texas. His background consists of customer service operations in the hotel industry for almost 15 years and working for companies like Marriott, Hilton and Starwood hotels. They do their job well and are committed to contributing to the the company for which they work.

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Strong Leaders Harness the Power of Spirit and Meaning

The Practical Leader

Here are a few of the examples Grant provides in his very powerful article: “A five-minute meeting with a student who had received a scholarship motivated university fundraisers to increase their weekly productivity by 400%.

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3 Ways to Break Out of a Zero-Sum Game of Growth with Your Competitors

Leading Blog

It can drive new business models, open up adjacent products and help you grow the whole market. According to this article from the US Bureau of Labor Statistics, 42-63% of established hotels probably would not have taken the rooms that AirBnB gained in the lodging business.

The Third Ring: Enhanced Service That Delights Customers

The Practical Leader

To win today, you have to delight and astound your customers — with products and services that far exceed their expectations.&# The first two rings (my last two blog posts) deal with things — technology, products, services, systems, processes, structures, and so on. The Third Ring is where the large investments made in Basic Products/Services (First Ring) and supporting services (Second Ring) can multiply exponentially.

What Really Makes Customers Buy a Product

Harvard Business Review

Each person was asked to report their experiences during the week of a brand in one of four categories: mobile handsets, soft drinks, technology products, and electrical goods. Fourth, build in peer observation to product launches.

How Mind Maps Removed Stress From My Working Day

Lead Change Blog

I’ve been tasked with the content marketing effort for a hotel website and a key part of it is the blogging strategy. In our example, we have a node for ‘hotel specific’ which is designed to encourage thought on potential blog titles that relate to the hotel itself.

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Naked Networking

Lead Change Blog

Following long hours of travel from the US, relaxing in the hotel sauna seemed a great way to end the day. After entering the sauna, I was joined by a woman who was at the hotel with her company for a leadership seminar. Having no clothes on, or pockets for my business cards, I told her I would leave some information for her at the hotel desk about an organization that offered leadership training with horses, a few miles away.

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What’s Your Leadership AQ?

Lead Change Blog

AQ is defined as “the ability to adjust course, product, service, and strategy in response to unanticipated changes in the market”— and indeed, the Harvard Business Review characterised it as “the new competitive advantage.” Take the hotel industry: who would have ever thought the largest “owner” of hotels would never own any bricks and mortar buildings?

Building Trust Through Behavioral Integrity

Great Leadership By Dan

In that piece, he described his team’s efforts to examine a specific hypothesis (“Employee commitment drives customer service”) in the US operations of a major hotel chain. Employees are more proactive, more present, and more productive with the application of their discretionary energy. ?

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Real-world examples of customer service

Lead on Purpose

At the end of the day, happy customers spread the word about your products and services and you get more happy customers. We had the flights, the hotels (yes, plural…I’ll come back to that) and six days of fun planned at Universal Studios and several other theme parks.

How the Software Industry Redefines Product Management

Harvard Business Review

Quick, name a product that was developed without using software. It’s used to design and develop just about any product you can think of, from consumer goods to industrial equipment – or any service or experience ranging from retail customer service interactions to luxury hotel stays. new product releases every day, not every year), has caused an increasing pressure on product development in other areas, and on management in general, to change more continuously as well.

Imagining Productivity Apps for the Apple Watch

Harvard Business Review

The storyline appears not only with productivity tools like email, but also with predictive apps (which use algorithms to make recommendations based on context or behavior, like Pandora) and social apps (like Pinterest), too. Gesture-based productivity apps. By materializing thought in physical gesture, we create a stable physical presence that… productively impacts the neural elements of thought and reason,” observes one study.

Beyond Profit: Creating An Exceptional Leadership Legacy

Terry Starbucker

My thoughts centered around three companies – a hotel, a tech juggernaut, and a cable TV company.

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Reflecting Upon the Team Building and Leadership Experience

Mike Cardus

Sitting in a hotel lobby in Baltimore Maryland in month two of a three month partner program with Project Ascent , coaching and facilitating a team building and leadership process for managers and supervisors at McCormick Spice ….

How to Build Better Habits

Jason Womack

More than 2,000 nights in hotels. PS: In this month's GET MOMENTUM Master Class , Jodi and teach you how to dial in your MOST productive habits (and replace those old "time-sucking" ones with better routines. More than 1,000 airplane rides.

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Who’s Responsible For Employee Engagement?

Lead Change Blog

I was a consultant to the company and sat as a guest at a table of eight managers toward the back of the hotel ballroom. Our benefits suck, we have to stay in cheap hotels when we’re on the road, and he took away the daycare, casual Friday, and office parties at Christmas time.”.

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‘Good’ Is Not Enough

Lead Change Blog

Is your product as cutting edge as Tesla? Prior to joining Forrest Performance Group (FPG) in his current role as human performance strategist, Jamey served in a senior leadership capacity with The Ritz-Carlton Hotel Company.

The BEST $20 You Can Spend to Improve Teamwork

Great Results Team Building

Recognition and morale have a tremendous impact on the productivity of your team. Would it be worth $20 per person on your team to see an increase in motivation, appreciation, and productivity? .

How to Turn Traveling the World into a Career

Strategy Driven

Before spending a lot of money on tickets and hotels, check with yourself that you won’t regret it once you’re halfway across the world. Backpackers and hikers are sought after by companies that sell travel products because they make great spokespeople for reviewing the equipment.

Human Proof Design

Curious Cat

Common instances of this are hotels that have shower designs so opaque they need instructions on how to use a device most people have no problem using if they are not human proofed. Hotel rooms are a common source of problems.

How to Attract Skilled Workers with Your Company Culture

Chart Your Course

Almost at a gut level, we know that a great work culture leads to increased company efficiency, productivity and employee satisfaction, though proving it is a little tricky. Other organizations with powerful brand cultures include Zappos and Ritz-Carlton hotels.

(Your) Pursuit of (My) Happiness

Lead Change Blog

For a time, even, the brand reached that promised land (occupied by Kleenex and Band-Aid and Q-Tips) where a brand name is, in the mind of the consumer, synonymous with the product itself. Providers of all kinds of products and services should again embrace the happiness pledge.

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April 2019 Leadership Development Carnival

Lead Change Blog

We’re excited to share posts from leadership experts from around the globe on the topics of communication, productivity, development, engagement, team building, and more. Steve shares: “As we climb the corporate ladder we ‘forget,’ intentionally or not, to say hello to the many foundational employees who keep the business running; the restaurant dishwasher, hotel housekeeper, mail room clerk, or department store stock person.

Make This the Year of Boosting Coaching Skills

The Practical Leader

It’s also very clear that leaders with strong coaching skills have dramatically higher levels of employee engagement, productivity, safety, and customer service. There’s been a big surge in coaching over the past decade.

How Sleep Became the Enemy of Productivity

Harvard Business Review

While these firms are located, at least in part, in Detroit, The Guardian''s Rose Hackman argues that they problematically use the city to advertise products only people in other cities can afford: "They present a romantic, nostalgic take on grit – a highly effective spin, which presents poverty and urban decay as cool." But for anyone who has pioneered an art form or product, then tried to make a business out of it, the rise and fall of Will Vinton will be heartbreaking.

Portable Office Buildings Provide Everything a Business Needs

Strategy Driven

By their very nature, businesses are unpredictable, as a sudden demand for a product or service could arise, thus calling for a quick response.

Research: Missing Product Information Doesn’t Bother Consumers as Much as It Should

Harvard Business Review

On websites like Yelp, TripAdvisor, and Amazon, we can sift through hundreds of reviews of a single restaurant, hotel, or item for sale; and organizations and individuals now take it upon themselves to provide a bevy of data about their services and products online. Consider the following situations: A surgeon creates an online profile of her qualifications and experience for potential patients, but she does not include her patient mortality rates.

30 Influencers Behind the Brands We Love

Lead Change Blog

Lorena Hathaway ( @lorenahathaway ), Director, Global Product Management, Location Intelligence, Pitney Bowes Software. Jay Cooney ( @HalftimeJay ), E-commerce Social Media Manager, OMNI Hotels.

Leading with Character: Creativity

Michael Lee Stallard

Creativity is thinking of novel and productive ways to conceptualize and do things. People who possess these character strengths persist in coming up with ideas drawn from the knowledge they’ve gained as a result of their curiosity to learn and to improve upon their work product and processes.

Win a Celebrity Experience Trip to New York

Steve Farber

For starters, how about two first class plane tickets, luxury hotel, a Broadway show, helicopter, and limo? Jeffery Hayzlett is a great guy with a personality and mindset to match the title of his new book, Think Big Act Bigger: The Rewards of Being Relentless.

Rational Ignorance


You stay with the same provider–not out of loyalty or the high quality of that provider’s service or products, but because you don’t think the time and effort to find a new one would be worthwhile. In it, you’ll learn what Nations Hotel Corporation (NHC) did.

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How Leaders Can Make Their Message More Memorable

Tanveer Naseer

Offer your audiences something they expect and something they don’t expect Issue #2: We are in people’s memory but not distinguished from other memories on a similar topic/product/service As a result, our audiences may remember something but may not necessarily associate with us.

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