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Pay It Forward

Joseph Lalonde

His band, The American Hotel System, won the opportunity to open for Bon Jovi. After our Easter Sunday church service, I had the opportunity to talk to a young man I’ve had a few conversations with. I wanted to touch base with him because of something exciting that had happened to him. Yes, THAT Bon Jovi. […].

Hotels 272
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The Factors That Influence Acceptance Of AI In Hospitality

The Horizons Tracker

In recent years, artificial intelligence (AI) has made significant strides in enhancing hotel operations and streamlining efficiency. However, the extent to which hotel guests embrace AI technology has remained an elusive query, until now. “And the most important factors were perceived ethics, followed by benefits.

Hotels 99
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The Future of the Hospitality Industry is Technology

CEO Insider

Obsolete systems will have a negative impact on your bottom line. Whether you’re a hotel owner or you run a restaurant, it’s crucial that you stay ahead […]. The hospitality industry is highly competitive, so it’s important that it moves with the times.

Industry 114
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HP Headed to Hotel California?

Women on Business

It isn’t entirely fair to heap all of the blame onto the CEO’s; there was another broken system at play, the Board of Directors. If we take past behavior as the best predictor of risk, HP’s new CEO seems pretty risky. HP Has Historically Had an Ineffective Board.

Hotels 150
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Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

Meanwhile the flight attendant union president explained the phone systems also could not handle the load. Yet, time and again we see how IT system failures cause major problems for companies. Simply put, any IT professional can tell you, Southwest technology leaders have likely requested an upgrade to their systems for years.

Airlines 188
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Race Impacts The Perceived Trustworthiness Of Negative Reviews

The Horizons Tracker

Participants were asked to read fake hotel reviews, with some of the reviews left by people with a Black race profile picture, and some by reviewers with no avatar at all. They were asked to complete a questionnaire to gauge how trustworthy and credible the reviews were. .

Review 94
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Building Your Legacy: What metrics are important?

Lead Change Blog

In Dubai, which is Disneyland for adults with a lot of disposable income, locals tout the only six-star hotel (Burj Al Arab), the tallest building (Burj Khalifa), highest restaurant (At.mosphere), and so on, ad nauseum. It’s quite appropriate for someone to change his or her belief system.

Metrics 257