Skip Prichard

JANUARY 14, 2020

Training can take many shapes, from the initial inspiration and guidance that new employees receive at the time of orientation, to the Customer Service Minute, to more elaborate training sessions, workshops, and all-hands keynotes with a customer service theme. All of these are ways that great customer service cultures are maintained.

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Airlines Mission Statement Customer Loyalty Mayo 108

Next Level Blog

NOVEMBER 16, 2015

I had just finished a day of delivering workshops for a client company management conference and was in my room getting ready to end the day with an hour or two on the beach. Much like 9/11, I imagine a lot of people will remember where they were when they heard the news of the shootings and bombings in Paris.

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Simon Airlines Hotels Workshop 100

Harvard Business Review

MARCH 1, 2017

In early 2016 some numbers surfaced at a few of the Dorchester Collection’s luxury hotels that caught leadership’s attention: Complaints about our laundry service were on the rise, as was the cost of compensating guests for damage to their clothes. One hotel had to replace a fabulously expensive Givenchy evening gown.

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Hotels Fashion Budgeting Retail 8

The Recovering Engineer

OCTOBER 5, 2011

As I write this post, I am sitting in a hotel in the suburbs of Chicago getting ready for an afternoon session with a client I have known for several years. I am also reflecting on the fact that today marks the twenty-seventh anniversary of my commissioning as an ensign in the United States Navy.

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Hotels Workshop Travel Consultative 114

Eric Jacobson

NOVEMBER 11, 2021

We were also teaching business students, leading innovation and entrepreneurship workshops, and it suddenly hit us that this was something extraordinary, a larger story. Airbnb and Uber, for example, were created by Outsiders who had no institutional knowledge of the hotel or taxi industry – and that was a big part of their edge.

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Entrepreneur Succession Self-aware Storytelling 65

Eric Jacobson

MARCH 25, 2021

We were also teaching business students, leading innovation and entrepreneurship workshops, and it suddenly hit us that this was something extraordinary, a larger story. Airbnb and Uber, for example, were created by Outsiders who had no institutional knowledge of the hotel or taxi industry – and that was a big part of their edge.

Entrepreneur 65

Entrepreneur Self-aware Storytelling Early Adopters 65

Eric Jacobson

NOVEMBER 30, 2020

We were also teaching business students, leading innovation and entrepreneurship workshops, and it suddenly hit us that this was something extraordinary, a larger story. Airbnb and Uber, for example, were created by Outsiders who had no institutional knowledge of the hotel or taxi industry – and that was a big part of their edge.

Entrepreneur 65

Entrepreneur Self-aware Storytelling Early Adopters 65

The Recovering Engineer

SEPTEMBER 26, 2010

In the process of looking over my notes and thinking through the planned events tomorrow, I started reflecting on a meeting that I facilitated for a client in Indiana last week.

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Engineering FAQ Tips Video 210

Tanveer Naseer

OCTOBER 25, 2016

Issue #3: We are on people’s memory in a distinguished kind of way but the memory doesn’t lead to action I remember attending a Tony Robbins workshop about four years ago, received a beautiful binder with all sorts of guidelines at the end, and I have not opened it since. I have lots of examples like these, from trivial to important.

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Simon Content Audience Long-term 100

Next Level Blog

OCTOBER 6, 2010

It wasn’t long after Michaels arrival that he was impressing his co-workers by offering $100 to a waitress at the nearby InterContinental Hotel to expose herself. After he used the Trib’s own retirement plan as leverage to buy the company, Zell brought in as CEO a former morning zoo style radio shock jock named Randy Michaels.

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How To Handbook Executive Coaching Case Study 169

Next Level Blog

NOVEMBER 9, 2010

  From there, I caught a taxi to the train station, hopped on TrenItalia to Florence and was at my hotel maybe an hour later than originally planned.   Mainly domestic in the US, two or three round trip flights a month for business.    In an average year, I'll travel internationally once or twice. 

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Power Travel Executive Coaching Open-book 165

Next Level Blog

NOVEMBER 5, 2010

  We were meeting at the Mologne House Hotel on the Walter Reed Campus.    I spent some time talking  with Peter Anderson, the manager of the hotel.  Accompanying Stephanie yesterday was her youthful looking mom, Paulette. 

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Blog Executive Coaching Open-book Hotels 146

Sales Wolf Blog

AUGUST 30, 2010

 Chip Conley, the founder of Joie de Vivre hotel chain has and shares how creating an "employee pyramid" helped him to save his company from failing during the challenging and uncertain times following 9/11. Department of Labor Employment Standards Administration (ESA) - U.S.

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Blog Maslow Talent Management Human Resources 124

Marshall Goldsmith

FEBRUARY 8, 2018

Bill began his career with Hyatt Hotels Corporation. American Hotel & Lodging Association (AH&LA) Board of Directors. Facilitates workshops on vision, mission and values integration. Brown Johnson – EVP, Creative Director, Sesame Workshop. Former CEO Named #1 Most Influential Person in Dentistry for 2017.

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Executive Coaching CEO Magazine Banking 70

Next Level Blog

JULY 14, 2010

travelling from the airport to the hotel, checking in, mini-bar policy, restaurant selection and dining rules)? We’ve got 10 rules so far and haven’t even taken off yet. So, (with tongue in cheek or not) what rules are missing? Anyone care to add rules for other phases of the trip (e.g.

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Travel Blog Executive Coaching Learning-by-Doing 236

Deming Institute

OCTOBER 2, 2018

He would also remind us that what appears to be waste (hotel expenses) to one observer may not appear as such to another (the traveler). Instead of reducing cost, waste, or even variation, everywhere, a more systemic approach would be to manage cost, waste, and variation and provide the appropriate levels throughout the system.

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Deming System Travel Trends 50

Harvard Business Review

OCTOBER 26, 2015

And they’re not all that interested in the consistency and reliability offered by the name-brand hotels their parents patronized. Previous generations of travelers liked the idea of knowing that, wherever they went, their hotel would be the same. By 2020, half of all travelers will be Millennials.

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Company Hotels Travel Class 8

Harvard Business Review

JANUARY 6, 2011

Join a queue at a mall or hotel or call or SMS in advance. If you ask Filipinos to do a skit as part of an innovation workshop, stand back; there is some real local talent. Avoid eating dinner in your hotel room — even if you don't speak the language, find a restaurant that has pictures on the menu.

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Airlines Hotels Travel Chemicals 15

Strategy Driven

NOVEMBER 7, 2011

Since arriving in America from England in 1983, Val has designed, developed and delivered training solutions for business professionals worldwide including: Motorola, Hyatt Hotels, Siemens, DeVry University, GE Healthcare and HSBC. for employees of a large government agency. Contact Val: info@mjlearning.com , www.mjlearning.com.

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Strategy Kotter RASCI Motivation 70

The Practical Leader

FEBRUARY 2, 2022

” Many months and many trips later, I called home from my hotel room. ” Over the years, I missed out on speaking, workshop, and retreat business. His younger sister Jennifer answered the phone and asked, “Are you my real daddy?” If you drop it, it will bounce back. But the other four balls are made of glass.

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Rogers Hotels Self-aware Cooper 75

Harvard Business Review

JANUARY 10, 2017

But in the early days you never know which opportunities will pan out, so it’s useful to err on the side of saying yes — to conferences, workshops, and networking events — more often. As you gain seniority, more opportunities will come to you, and you can become more selective about the events you attend.

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Conference How To Bond Hotels 8

Harvard Business Review

SEPTEMBER 21, 2018

To address the knowledge gaps and get up to speed on new initiatives within the firm, directors suggest organizing site visits and tours, participating in innovation sessions and workshops within the firm, and “doing their homework” on industry trends. banking & financial services, insurance, real estate); Healthcare (e.g.,

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Innovation Short-term Telecommunications Long-term 10

Lead Change Blog

JUNE 17, 2015

And hundreds of employees poured into the giant hotel ballroom. When Foreman was scheduled to do an all-day workshop at an invitation-only event in Scotland, he arrived only to learn the sponsor had been unable to enlist a single participant. the sound tech’s voice boomed. Don’t worry,” the sponsor told Foreman.

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Long-term CEO Audience Short-term 150

Harvard Business Review

OCTOBER 17, 2012

The purpose of my visit was a full-day client workshop the next day. Even though the client's office was a few minutes away from the hotel, we left at 8:00, an hour before the start of meeting. As one of my team members quipped, "You are never on time in India. You are either very early or late."

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Incubator Banking Hotels Workshop 8

Harvard Business Review

OCTOBER 8, 2015

But there were many others — from the completely unstructured (communal tables for snack and lunch breaks and narrow corridors between presentation areas, which had everyone literally rubbing elbows) to the very structured (labs, masterclasses, workshops). Technology also played a big role. Get out of the conference space.

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Conference Microfinance Creativity Participative 8

Sales Wolf Blog

DECEMBER 10, 2010

  Today I have an excellent resource for anyone who, like me, finds themselves traveling, working from hotels, or otherwise spends much of their work time away from a traditional office setting. Department of Labor Employment Standards Administration (ESA) - U.S.  Enjoy!  Enjoy!

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Human Resources Hotels Blog Resources 133

The Practical Leader

JUNE 15, 2011

We regularly review our seven Timeless Leadership Principles in our workshops while participants assess how well they feel they’re doing with each one, and which of the Principles they’d most like to improve. The one that scores number one or two on participant priority lists for improvement is Mobilizing and Energizing.

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Power Hotels Review Workshop 55

The Practical Leader

DECEMBER 14, 2011

Professor of leadership, Douglas Ready, and PhD student, Emily Truelove, report on how companies like the beauty retailer Sephora, luxury hotel chain Four Seasons, and French food giant Danone, came through hard times stronger than ever.

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Participative Power Taylorism Taylor 61

Harvard Business Review

AUGUST 17, 2015

How far from the hotel do solo travelers tend to go at night, and how does that differ by gender? They shared out the findings from this in an immersive, internal cross-functional Action Setting workshop, where they mapped out changes in advance of the 2015 Open Enrollment period.

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Document Marketing Learning-by-Doing Travel 8

Harvard Business Review

MARCH 14, 2016

As part of our research to understand these attributes, we interviewed scores of founders and ran dozens of workshops with leaders of the Founder’s Mentality 100 (a network of fast-growth, mostly founder-led companies). Oberoi, the founder of the Oberoi Group, a chain of luxury hotels in India. ’ The family loved this.

Company 8

Company Hotels Supply Chain Long-term 8

Harvard Business Review

JANUARY 22, 2015

We see some companies limiting their India offices to suites inside of upscale hotels. At the time, many of the legacy distributors operated from tiny congested locations in the heart of the old walled city of Delhi and most offered to meet us at our hotel. Workshops, articles like this one, and books can provide part of the answer.

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Hotels Short-term Travel Open-book 8

Harvard Business Review

JANUARY 11, 2011

While attending a UN-sponsored workshop last month in Freetown, Sierra Leone, I noticed an amazing transformation in that country, fuelled primarily by the Chinese. In my hotel, the TV remote controller was marked in Chinese.

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Real Estate Education GDP Hotels 15