Foolproof Tricks for Boosting Your Ecommerce Sales

Chart Your Course

As an entrepreneur, it’s easy to feel like your online retail store has no chance of competing in such a competitive market. Growing a Business Human Resource Management Online Marketing Workplace Productivity Ecommerce Sales

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Bullied by a Monopoly

In the CEO Afterlife

Well, I already had a bar code; now I was told that I had to join this organization and pay annually or my products would no longer be handled by chain retailers. A long time ago, I’d bought some jam and fruit syrup from British Columbia’s Okanagan Valley.

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Minimalism: Doing More, with Less

In the CEO Afterlife

As human beings in a society obsessed with consumerism, our options for nearly everything in life are limited. Videos of Black Friday frenzies and physical violence for retail goods open the audience’s eyes to our society’s obsession with material things.

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What Connects Coca-Cola, Lego, In-N-Out, Intuit, and Nike? Focus.

In the CEO Afterlife

If that whets your appetite for more, you can pick up a hard copy or kindle version all online book retailers. Branding Human Resources Leadership Marketing Strategy CEO Coca-Cola Culture Entrepreneurship In-N-Out Burger Intuit Lego MacDonald's Nike PepsiCo

The Best Things in Business are Free

In the CEO Afterlife

Negotiating for a lower price or something extra is the modus operandi of every antique retailer, real estate broker, flea market merchant and automobile dealer.

Top 25 Companies for Pay and Perks (USA Today)

Chart Your Course

2 on the list, is the only retailer to make the chart, along with one company each from the insurance, transportation, energy and travel industries. Case Studies/White Papers Finding top talent Hiring Human Resource Management The top 25 companies for pay and perks.

How to Thrive Against Giants

In the CEO Afterlife

In America, several specialist retailers who limit their product scope continue to thrive in an environment dominated by 5,000 Wal-Mart stores. . Qualitative cultures are about the creativity, the ingenuity, and the innovation created by the human resource, not the financial resource.

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How to Recruit Top Talent for a Start Up Business

Chart Your Course

For instance, if a retail sales position in your area typically gets a dollar an hour over minimum wage, you will be figuratively shooting yourself in the foot if you offer less. Behavior Assessments Finding top talent Hiring hiring tips Human Resource Management Recruitment employee interviews hiring assessmentsRecruiting Top Talent to a Less-known Company. It goes without saying that business owners hope to hire the best possible employees for their new companies.

Change is Bad

In the CEO Afterlife

You likely wouldn’t consider the retailer, Target anywhere close to these shadows of their former selves. Within two years, the retailer threw in the towel, closing a 133 stores and putting 17,000 employees out of work.

Leamington, Canada: The Little Town That Could

In the CEO Afterlife

Loblaws , Canada’s largest food retailer, announced that they were discontinuing French’s ketchup, claiming that the new brand’s sales weren’t cutting it. Nonetheless, when a retailer with the size and clout of Loblaws makes a call like this, it is game-over for the supplier.

Employee Appreciation The Wegman Way

Chart Your Course

What is your business’ most valuable resource? Despite the value of all of these factors, the resource with the most potential to elevate and drive your business is its people. For example, flexible scheduling, while often unheard of in retail, is standard at the stores. Its location? Its size? Its technology? Hardly.

The World of the 21st Century CEO

In the CEO Afterlife

I know from my marketing background that the human brain can absorb only so much. Dinosaur companies the likes of Campbell’s Soup who have been plagued by stagnation will have to break their paradigm with daring forward integration initiatives such as retail soup kitchens.

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The Rules of Retention

Chart Your Course

As a result, QuikTrip was expanding with new stores and larger projects during the recession, while other low-cost retailers were closing stores and announcing layoffs. Employee dissatisfaction is on the rise, especially among entry-level and mid-level employees.

12 Ways to Help Women in Retail Advance into Management

Harvard Business Review

Human resource management Gender Diversity Retail & Consumer Goods Digital ArticleThere is a clear business case for investing in women’s professional development.

4 Reasons Retail Jobs Are About to Get Better

Harvard Business Review

Retail. Bureau of Labor Statistics , the two largest occupations in the United States are retail salesperson and cashier. Retail employees typically receive their work schedules one or two weeks in advance and even those schedules can change at the last minute. A common misconception is that this is okay because retail jobs are mainly for high school or college kids looking for supplemental income. In 2014, the median age of a retail salesperson was 35.

A New Way to Rate Retailers on Providing Good Jobs

Harvard Business Review

But the employee-centered way is a better way — even in low-cost retail. In my research, I’ve found that retailers using an employee-centered operations strategy, which I call the good jobs strategy , have two strategic advantages. We started with food retail and plan to expand it to other settings once we get feedback on our methodology. (So food retailers that publicly file with the U.S. Executives have a choice in how they run their operations.

Can you rebuild broken trust?

Lead Change Blog

“people ask me why it’s so hard to trust people, and i ask them why is it so hard to keep a promise?” ~ QTangel, boardofwisdom.com My buddy, George, told me the other day about the new manager where he works, a nation-wide retail store chain.

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3 Changes Retailers Need to Make to Survive

Harvard Business Review

Few industries are being disrupted as drastically as the retail industry. More retail purchases are moving online, and a growing number of manufacturers now sell to consumers directly, cutting out retailers entirely. Making matters more challenging, these shifts are happening across practically every retail category – books, entertainment, housewares, clothing, food, financial services, and even energy. Danita Delimont/Getty Images.

Research: When Retail Workers Have Stable Schedules, Sales and Productivity Go Up

Harvard Business Review

The relentless rise of online retailers has led to deep soul searching among brick-and-mortar retailers to find ways to compete. The traditional methods of competing through convenience, assortment, and pricing are largely ineffective against online retailers who outperform brick-and-mortar retailers in these dimensions. The last arrow in the quiver is to use service as a way to distinguish themselves from online retailers. Trina Dalziel/Getty Images.

Retail's Winners Rely on the Service-Profit Chain

Harvard Business Review

With Black Friday behind us, Cyber Monday upon us, and retail's make-or-break season in high gear, many of us are interacting more than usual with front-line service employees. That gives the organization more resources, which it can use to improve employee and customer satisfaction even further. This virtuous cycle has been proven to work not only in retail but across the many service industries that have collectively become the core of every advanced economy.

The 20 Most Common Things That Come Up During Reference Checks

Harvard Business Review

For example, Building Relationships for field sales reps, Honesty/Trustworthiness for skilled trades workers, Compassionate/Caring for registered nurses, and Punctuality/Attendance for retail cashiers were in the top 10 for these categories.

Work in the Future Will Fall into These 4 Categories

Harvard Business Review

Work and workers (yes, humans) will always be essential to organizations, but organizations themselves will be more diverse, and work will be organized, structured, and done in new ways, increasingly through arrangements outside of regular full-time employment. Human-automation collaboration.

Chip Shots – When The Leader You Got Is Not The Leader You Wanted

Lead Change Blog

” I was selected to lead a large retail sales team of 2000+ employees with no Retail or sales background. I had a strong track record of success in human resources and call centers, but my highly experienced team was skeptical.

References Should Come from a Candidate’s Coworkers, Not Just Their Boss

Harvard Business Review

Some sample jobs included in the study were: retail cashier, customer service representative, registered nurse, sales professional, accountant, software developer, academic faculty, HR director, and physician. These 5,000 candidates were applying for jobs in one of 636 different companies across 34 different industries such as higher education, healthcare, retail and technology. Hiring Human resource management Digital Article

Culture Doesn’t Trump Strategy

In the CEO Afterlife

Similarly, in the digital world, a strategy that confines retailers to bricks and mortar is foolhardy. You can bet their strategies for e-retailing aren’t wishy-washy. In the last 40 years of the 20 th century, strategy was the champion of business supremacy.

The Case for Investing More in People

Harvard Business Review

” There is a virtuous cycle between productivity and people: Higher levels of productivity allow society to reinvest in human capital (most obviously, though not exclusively, via higher wages), and smart investments result in higher labor productivity. All of this raises a chicken-or-egg question: Are we suffering from low productivity because we have underinvested in human capital? Our careless treatment of time represents a shocking level of underinvestment in human capital.

Thinking Through How Automation Will Affect Your Workforce

Harvard Business Review

” Optimally integrating humans and automation requires greater ability to deconstruct work into discrete elements — that is, seeing the tasks of a job as independent and fungible components. Deconstructing and then reconfiguring the components within jobs reveals human-automation combinations that are more efficient, effective, and impactful. AI and robotics increasingly take on the routine aspects of both blue and white collar jobs, leaving the non-routine to humans.

Why More Executives Should Consider Becoming a CHRO

Harvard Business Review

We confirmed that CEOs are well aware of the importance of talent , rating finding the best human capital as a top challenge, but that business leaders without an HR background can be reluctant to take the CHRO role, because of their negative perception of HR, their fear that the role won’t have an impact, and their concerns about lacking necessary functional knowledge. Human resource management Professional transitions Leadership Digital ArticleSteven Moore for HBR.

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How Luxury Brands Can Motivate Service Employees

Harvard Business Review

Yet luxury hospitality and retail businesses, like many other companies, can struggle to motivate employees. No matter how high your standards, perfection is beyond human reach. Human resource management Customers Hospitality Article

All Boards Need a Technology Expert

Harvard Business Review

Who would argue against a future in which disruptive services continue to impact everything from healthcare to retail to personal finances? Corporate governance Boards Human resource management ArticleJennifer Maravillas FOR HBR.

Breaking Down the Freelance Economy

Harvard Business Review

Economy Entrepreneurship Human resources The American workforce is now 34% freelancer, according to a new study commissioned by the Freelancers Union and the recently-merged Elance-oDesk. Well, sort of: 14.3

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We Can’t Always Control What Makes Us Successful

Harvard Business Review

These tools are especially attractive to retail and service companies because they have so many employees and such high turnover, which means they are hiring all the time. Human resources Information & technology Talent management

Predict What Employees Will Do Without Freaking Them Out

Harvard Business Review

Pregnancy is an event that changes otherwise stubborn purchasing habits, so retailers want to know about a pregnancy as early as possible. These questions require artfully combining analytical rigor with sensitivity and insight into the humanity and ethics of work.

The Dawning of the Age of Flex Labor

Harvard Business Review

Recent examples include projects at firms such as General Electric, Staples, and dozens of other Fortune 1000 enterprises that span functional areas from marketing to strategy to human resources to operations. The application in the white-collar market of the seasonal worker concept — longstanding in both retail and agriculture — has clear advantages over the prevailing full-time employee model. Economy Labor Human resource management Article

What Circuit City Learned About Valuing Employees

Harvard Business Review

In 1960, 11 years after he founded the company that became Circuit City, my father Sam Wurtzel was reading a book he couldn't put down: The Human Side of Enterprise , by MIT professor Douglas McGregor. Human resources Managing people Talent management

Why Mission Statements Suck | In the CEO Afterlife

In the CEO Afterlife

by John • June 13, 2011 • Human Resources , Leadership , Strategy • 1 Comment. Our mission is to operate the best specialty retail business in America, regardless of the product we sell. Human Resources. In the CEO Afterlife. Main menu Home.

Focus HR on Process Improvement

Harvard Business Review

To deliver more value, the human resources function needs to spend more time accelerating operational improvement and less time on its traditional administrative and compliance activities. Scibelli himself came from the retail sector. Similarly, $49 billion home improvement retailer Lowe's hired Cedric Coco , senior vice president of learning and organizational effectiveness, from a general management background. Human resources Operations Productivity

Your C-Suite Needs a Chief Data Officer

Harvard Business Review

It's also likely that such information is hidden from the retail lending division tasked with rating the customer. Human resources Information & technology Technology CDOIn the closing decade of the twentieth century, Louis V. Gerstner, Jr. showed the world that elephants can dance by turning around IBM, a mammoth if ever there was one.

HR Chiefs Who Propel Organizational Performance

Harvard Business Review

You might think that the corporate human resources function doesn't have much of a role in improving business processes, such as product development, operations, customer service, or distribution. In a post about Lowes , the $49 billion home improvement retailer, I described how Cedric Coco , senior vice president of learning and organizational effectiveness, quickly united his group with the firm's internal performance improvement team when he joined in 2008.

To Change Employee or Customer Behavior, Start Small

Harvard Business Review

This approach to improving outcomes is a central theme of behavioral economics, the discipline that combines lessons from the fields of psychology, judgment and decision making, and economics to generate insights into human behavior that are more accurate and robust than any one of those fields could provide on its own. Health Human resources Motivation Operations

Research: Why Employer Support Is So Important for Transgender Employees

Harvard Business Review

hormone therapy, cosmetic surgery) and the risks; increasing awareness of support groups, coaching, and other resources; and developing strategies to help individuals manage issues of work and family that may arise during the process. ” –Transgender man, retail. Gender Human resource management Digital ArticleSarah* is a high school teacher in a school district without much understanding or acceptance of transgender individuals.

Put HR Skills on Your Performance Improvement Team

Harvard Business Review

Consider Lowe's , America's second-largest home improvement retailer worldwide, with revenue of $49 billion and more than 1,700 stores. Change management Human resources OperationsIf you picked a dream team to improve the way your organization does business, who would be on it? I know who would be on my team.

Four Ways to Adapt to an Aging Workforce

Harvard Business Review

B&Q (winner of the 2006 “Age Positive Retailer of the Year” Award) says that it hires for soft skills , such as conscientiousness, enthusiasm and customer rapport, which senior workers also seem to show in abundance, while Home Depot famously looks to older store clerks for the experience-based know-how that customers demand. Human resources Managing people Talent management