Strategy Driven

JULY 13, 2011

While you can find numerous books focused on the topic of corporate finance, few offer the type of information managers need to help them make important decisions day in and day out. Some examples include new technologies, changes in customer preferences, new ways of serving customers, and disruptive threats.

ROIC 62

ROIC Balanced Scorecard Metrics McKinsey 62

Harvard Business Review

OCTOBER 30, 2018

The mission of enabling data analytics in today’s enterprise is hobbled by the lack of the requisite skills in the marketplace, including: advanced statistics/mathematics, new analytics methodologies, advanced systems analysis, business fundamentals, regulatory and legal understanding, and general IT technical and data architecture skills.

Team 8

Team Compliance Supply Chain Competitive Advantage 8

Harvard Business Review

MARCH 31, 2017

There is a tendency with any new technology to believe that it requires new management approaches, new organizational structures, and entirely new personnel. That impression is widespread with cognitive technologies — which comprises a range of approaches in artificial intelligence (AI), machine learning, and deep learning.

Supply Chain 8

Supply Chain Technology System Early Adopters 8

Harvard Business Review

AUGUST 23, 2016

Managers are trying to solve their intractable people problems in any way they can. These traps did not emerge from people’s weakness, lack of expertise, or character flaws but were often the direct result of many of the talents and skills that had allowed them to excel in so many other situations.

Price 8

Price Micromanagement Delegation Cost 8

Harvard Business Review

MARCH 27, 2013

LiveOps is a fledgling provider of customer contact services maintains a virtual workforce of independent agents who, based on their schedules, signal their availability to join a pool of talent waiting to be "hired" once a call that matches their skills and experience comes in. Rethinking Where and When They Work.

Business Model 8

Business Model Meyer Airlines Call Center 8

Ask Atma

JANUARY 2, 2011

If the company management feels it is operating below this standard most of these practices can be self taught by studying them on the internet or visiting a bookstore. Informed Management [Experienced User or Management 2.0]. CRM has three principal objectives: Acquire new customers.

Management 40

Management CRM Objective Human Resources 40

Harvard Business Review

AUGUST 5, 2013

Increasingly, business leaders are driving transformation projects in areas like digital marketing, multi-channel sales, and product-content and customer-information management, pushing the CIO and IT organization to respond in new, faster, and different ways. IT management Information & technology'

Organization 8

Organization CIO Compliance CRM 8

Harvard Business Review

MAY 18, 2011

While the technology giant's second-quarter revenue increased by 3%, its relatively new CEO, Leo Apotheker, was forced to lower the forecast for revenue for the fiscal year. The technology market is the epitome of creative destruction. That put it in the right place at the right time as the technology revolution was beginning.

Software 12

Software Technology Intellectual Capital Marketing 12

Harvard Business Review

JANUARY 11, 2011

These include: Vastly improved information systems: While electronic medical records are getting most of the media attention, the bigger breakthrough will be wireless and seamless information management of all facets of the hospital — medication, staff utilization and location, equipment availability, and more.

Six Sigma 14

Six Sigma Health Care Transportation Wireless 14

Harvard Business Review

MAY 4, 2017

It is the country’s largest guest worker visa program, and an important channel for high-skilled immigration. On the other side of the debate, H-1B supporters argue that the program brings needed skills into the labor market, which helps firms remain innovative, productive, and competitive.

Outsourcing 9

Outsourcing Engineering Skills Information Technology 9