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The productivity imperative

First Friday Book Synopsis

Here is an excerpt from an article co-authored by Peter Bisson, Elizabeth Stephenson, and S. To read the complete article, check out other resources, and obtain information about a free online subscription, please click here. * * * To sustain wealth creation, developed nations must find ways to boost [.].

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Don't Like the Message? Maybe It's the Messenger

Harvard Business Review

We all like to think we can evaluate information and arguments rationally, regardless of where it comes from. When the information seems to be coming from or favoring the other side, all bets are off. It was inspired by comments from author Neal Stephenson, who espoused the latter view in a Q&A at MIT. But we don't.

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Talking to Yourself (Out Loud) Can Help You Learn

Harvard Business Review

That’s a form of summarizing — you’re more likely to have learned and retained information from that article after you did it. By reciting everything back, you’ll have taken steps to summarize that knowledge, and you’ll be far more likely to remember the information. Make connections.

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Winning the Elusive Marquee-Brand Customer Advocate

Harvard Business Review

As Michael Stephenson , a key leader in global customer programs at Oracle puts it, his firm has various business units that focus on specific industries. Often, the key customers in these areas aren''t the everyday brand names. For example, all sorts of relevant trade journals and entities have awards programs.

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Welcome to HBR's Customer Intelligence Insight Center

Harvard Business Review

As early as 1994 Neal Stephenson was envisioning the era of Big Data, and how it might change the work of a market researcher. Fiction writers who specialize in creating dystopian near-futures seem to put a lot of stock in the potential of customer intelligence.

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The 3 Things CEOs Worry About the Most

Harvard Business Review

Randall Stephenson of AT&T explained, “We had 270,000 people we employed around the globe. AT&T, for example, had to switch its focus from traditional telecom services to wireless services, and this shift required employees with different skill sets.

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How to Conduct an Effective Job Interview

Harvard Business Review

Applicants also have more information about each company’s selection process than ever before. Chris Smith and Chris Stephenson. “No one can predict the future, but you want someone who is thinking about it every day,” Sullivan explains. Further Reading. How to Separate the Winners from the Spinners. Hiring Article.

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