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Transforming a Management System – A Case Study From the Madison Wisconsin Police Department

Curious Cat

Step 1: Educate and inform everyone in the organization about the vision, the goals, and Quality Leadership. If top managers within the organization are not authentically practicing Quality Leadership neither will anyone else. Make changes, if necessary, to make the organization more responsive to Quality Leadership. This step is an ongoing process—it is continuous improvement within the organization. Innovation and experimentation become organizational values.