Transforming a Management System – A Case Study From the Madison Wisconsin Police Department
MARCH 10, 2015
Innovation and experimentation become organizational values. A mission statement is developed by the management team and shared with the department. A community oriented, decentralized, highly interactive, diverse police department staffed by members who share organizational values, are well trained, committed, sensitive and courteous and who are able to make critical customer service decisions consistent with our mission at the frontline of the organization.