Remove Innovation Remove Ishikawa Remove Operations Remove TQM
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Transforming a Management System – A Case Study From the Madison Wisconsin Police Department

Curious Cat

Innovation and experimentation become organizational values. Field operations are decentralized into four areas of the city – central, south, east, north and west. Operating the department based on the Principles of Quality Leadership. Crosby, Peter Senge, Warren Bemis, Tom Peters, Kaoru Ishikawa, and Joseph M.