Transforming a Management System – A Case Study From the Madison Wisconsin Police Department
MARCH 10, 2015
Innovation and experimentation become organizational values. This style of leadership was based on a mixture of Total Quality Management (TQM) and a values and character based leadership approach to encourage an organization’s continuous improvement; improvement being high quality services defined by the satisfaction of citizen-customers. Crosby, Peter Senge, Warren Bemis, Tom Peters, Kaoru Ishikawa, and Joseph M.