Leadership & Loyalty | N2Growth Blog

N2Growth Blog

One of the things I tend to value most is loyalty. In fact, there are few things I loathe more than gravy trainers, fare weather friends, gossips and others that display a lack of loyalty. In today’s post I’ll examine the value of loyalty as it relates to leadership.

Loyalty vs. Tenure | N2Growth Blog

N2Growth Blog

If your organization confuses loyalty and tenure there is trouble on the horizon…If your business rates tenure higher than performance as a measure for employee evaluation, it is time for you to consider updating your talent management practices and procedures.

Colin Shaw on “New Generation of Business: Connecting Employee Loyalty with Customer Loyalty”

First Friday Book Synopsis

Here is a brief excerpt from Colin Shaw‘s article for LinkedIn. To read the complete article, check out other superb resources, and sign up for email alerts, please click here. * * * Successful companies have loyal employees. They also have loyal customers. But the question for researchers and consultants for the past two decades […].

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155: How to Inspire Lifetime Loyalty | with Lee Caraher

Engaging Leader

As millions of millennials and the even younger GenZers come into the workforce with very different expectations and definitions of loyalty, companies need to shift to make the most of those workers’ energy, skill sets, and incredible potential. Innovation Interactive leadership

What’s your proactive marketing approach to loyalty?

Strategy Driven

I recently had a WOW experience that completely coincides with your philosophy on customer loyalty versus satisfaction. Look at the elements of business and sales as a result of Amazon’s action, and customer reaction: a huge wow, several social postings, more social proof, an amazing testimonial, customer loyalty, and pass along value that cannot be measured on any ROI scale. They dominate because they innovate. The post What’s your proactive marketing approach to loyalty?

Develop Loyalty: Connect with Your Customers

Michael Lee Stallard

The Emerging Strategy of Innovative Service

Strategy Driven

The core of the innovative service strategy must include rethinking the authority of the front line—the venue for in-the-moment inventiveness. Bell is a customer loyalty consultant and the author of several national best-selling books. The world of the customer has dramatically changed.

Innovative Leaders Aren’t Scared of Customers


Behind this fear was the concern that loyalty might be jeopardized if they approached their customers with questions about their needs and desires. The post Innovative Leaders Aren’t Scared of Customers appeared first on LDRLB. I recently had the opportunity to meet with a major bank.

Innovative Leaders Aren’t Scared of Customers


In contrast, the most innovative leaders and companies continually engage customers to help them reinvent their offerings and their organizations. LeaderLab innovation kaplan Leadership

Innovative Leaders Aren’t Scared of Customers


Underlying this core truth is the fear that customer loyalty may be jeopardized if my client approached its customer base with questions for them and about them; or that customers would assume my client is unclear about the future of their business; or the simple fear that customers won’t want to take the time to talk to them (e.g., In contrast, the most innovative leaders and companies continually engage customers to help them reinvent their offerings and their organizations.

Blockchain Will Transform Customer Loyalty Programs

Harvard Business Review

Loyalty programs have proliferated across travel, retail, financial services, and other economic sectors. household participates in 29 different loyalty programs, according to the 2015 Colloquy Loyalty Census. Loyalty programs are ripe for some kind of disruptive innovation that would make them easier to use. The Explainer: Disruptive Innovation. Blockchain-based loyalty platforms could be another such disruption.

Carmine Gallo on Talking Like TED: A third interview by Bob Morris

First Friday Book Synopsis

Martins Press Talk Like TED: The 9 Public-Speaking Secrets of the World''s Top Minds The Apple Experience: Secrets to Building Insanely Great Customer Loyalty The Innovation Secrets of Steve Jobs: Insanely Different Principles for Breakthrough Success The Power of foursquare: 7 Innovative Ways to Get Your Customers to Check In Wherever They Are The Presentation Secrets of Steve Jobs: How to Be Insanely Great in Front of Any Audience

The Four Vs of Employee Motivation: Velocity, Visibility, Value, and Valor

Strategy Driven

For businesses that want to continually innovate and grow, engaged employees who work with passion and feel a profound connection to their company are required. For companies that want to remain on the forefront of innovation, employees must remain engaged and motivated to work hard.

Present Shock by Rushkoff & Brick by Brick (LEGO and Innovation) – Our Selections for the September 6 First Friday Book Synopsis

First Friday Book Synopsis

Karl Krayer presnted his synopsis of Loyalty 3.0: We had a wonderful session this morning at the August First Friday Book Synopsis. How to Revolutionize Customer and Employee Engagement with Big Data and Gamification by Rajat Paharia, and I presented my synopsis of Contagious: Why Things Catch On by Jonah Berger. I will share my takeaways from […]. Randy''s blog entries

Why Your Customer Loyalty Program Isn’t Working

Harvard Business Review

This latest frequent flyer reboot is an example of how the meaning, measure, and management of “customer loyalty” are changing. So serious customer-centric organizations and innovative marketers are decreasingly asking, “How do we make our customers more loyal?”

Hachik? ?????

Steve Farber

Love & Loyalty Unleashed. I read about him in Tom Kelley’s book, The Ten Faces of Innovation. In case you haven’t, however, here’s a deeper dive into the remarkable story of Hachikō and his unwavering love and loyalty to his master. The statue is a symbol of love and loyalty. Hachikō’s legendary faithfulness is a national symbol of extreme love and loyalty. We cannot love enough; we cannot earn enough loyalty.

Will Moneyball Analytics Kill Loyalty and Leadership?

Harvard Business Review

The cultural values of loyalty and leadership are being redefined by the economic value of forecasting methodologies (PDF). Future potential matters (much) more than past performance. That's the new quantitative consensus reshaping professional sports worldwide.

Carmine Gallo on “the Apple experience”: An interview by Bob Morris

First Friday Book Synopsis

A former journalist for CNN and CBS, Gallo works directly with the world’s top business leaders to craft compelling messages, tell inspiring stories and share innovative ideas. Penney SAP The Apple Experience: Secrets to Building Insanely Great Customer Loyalty The Innovation Secrets of Steve Jobs The Power of Foursquare The Presentation Secrets of Steve Jobs The Ultimate Question UCLA NorthwesternCarmine Gallo is the communications coach for the world’s most admired brands.

Marketers Need to Stop Focusing on Loyalty and Start Thinking About Relevance

Harvard Business Review

If your customer retention strategy relies on “buying” loyalty with rewards, rebates, or discounts, it is coming at a high cost. That’s because the “loyalty era” of marketing, as we’ve known it, is waning. Yet, according to recent consumer research from Kantar Retail, 71% of consumers now claim that loyalty incentive-programs don’t make them loyal at all. Topic Images Inc./Getty Getty Images.

How to Drive Strategies By Assessing Your Company Capabilities

N2Growth Blog

Customer Loyalty: Is the firm preferred among its customers? Strategy Innovation Jim Kerr leadership leadership successEvery company has a set of capabilities that, when properly leveraged, can serve to devastate the competition.

Quotes And Leadership Lessons From Tomb Raider

Joseph Lalonde

Be innovative: The bike couriers chose to play a risky game where one person is a “fox” who wears a fox tail and rides a bike with a can of paint dripping a trail and a group of bikers is hunting the fox. As Lara the fox was being pursued, she saw an opportunity to be innovative.

The Regenerative Business with Carol Sanford

Kevin Eikenberry

She is the author of several books, including her latest, The Regenerative Business, which shifts our way of working so that we see innovation, financial gain, and customer loyalty while building human capacity. Managing people is complex, amazing and messy.

Shaking-up Leadership

N2Growth Blog

The point I ask you to ponder is this: Leadership teams often espouse the need for change and innovation, but rarely apply this thinking to themselves – why? This attitude precludes the advancement of change initiatives and cripples innovation.

5 Tips on How to become a Better Boss

Career Advancement

You’ll be the kind of boss who inspires tremendous loyalty, innovation, and respect from his people.”. Your loyalty to them will increase their loyalty to you. Their trust and loyalty skyrocketed, and they felt encouraged to think creatively and take risks.

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Thinking Ahead – Millennial Leadership

N2Growth Blog

Chief Innovation Officer, N2Growth. After speaking with many boomers it’s my opinion that much of their loyalty was simply out of fear of change and instability. Communications Culture Innovation Leadership Operations & Strategy Strategy Success Talent Management Change Leadership millennialsBy Brody Clemmer. Leadership is a hot topic today and will continue to be for a while.

Most Valuable Business Insights: 6-10

First Friday Book Synopsis

Customer Evangelism: Satisfaction is determined per transaction; loyalty is [.]. Henry Chesbrough Influence innovation Isaac Getz Jackie Huba James P. Womack Jonathan Littman Joseph Grenny Kerry Patterson Lean Lean Solutions lean thinking Open Innovation Robert B. Cialdini Ron McMillan Simon Sinek’s Start with Why Steve Johnson The Idea of Innovation The Ten Faces of Innovation The Ultimate Question The Why of Work Tom Kelley Wendy Ulrich Where Good Ideas Come From

When You Can't Innovate, Copy

Harvard Business Review

In traditional investing philosophy, the most innovative firms are potentially the most profitable. So, from business books to business schools and corporate boards, everyone is talking about innovation. Yet, the focus on entrepreneurship training and startup intervention programs has centered on innovation. While innovation funds are common, it's rare to read of imitation funds. Innovation has become a buzzword that connotes respect and profitability.

When Treating Workers Well Leads to More Innovation

Harvard Business Review

There’s a reason companies like Google and Facebook offer their employees so many perks, according to new research: firms that treat workers better are more innovative. This is not the first paper to connect the interests of workers with innovation. and abroad on innovation.

The Traits of Socially Innovative Companies

Harvard Business Review

In this article adapted from their new book, Jerry Davis and Chris White explore what makes some companies more fertile for social innovation — that is, the ongoing (rather than one-off) initiatives that have positive social impact while promoting the core mission of a business.

Innovation Isn’t the Answer to All Your Problems

Harvard Business Review

What should leaders do to boost their organization’s ability to innovate? Build an open innovation platform. Hire seasoned innovators. That’s challenging, because developing innovations that have a lasting impact requires going beyond doing one single thing.

Why Your Business Needs To Start Monetizing Its Data

Strategy Driven

Customer loyalty cards are one of the best ways of gaining insights into how people spend their money. People will sign up for loyalty cards if they know they can enjoy special offers and deals that are applicable to them. Yes, you can offer targeted promotions to loyalty card holders.

Why Purpose, Mission, Vision and Values Really Do Matter

Great Leadership By Dan

Give it a go and see how the process boosts productivity, loyalty and performance throughout the company. Guest post from Chris Griffiths: Being able to define your purpose, mission, vision and values allows you to plan for your company’s future success.

Will This Be The Year Leaders Put Employees First?

Tanveer Naseer

While it wasn’t surprising to see innovation and customer relationships being included in the top 5 challenges, the study’s most revealing finding is how the top challenge for leaders worldwide was Human Capital – namely, how to engage, retain, manage and develop their employees.

The Way Forward for Samsung, and Innovation

Harvard Business Review

But the gravest concern we've heard, that the ruling creates a legal climate that will stifle innovation, is unfounded. This does more than just encourage brand loyalty. The real impact of the Apple verdict is to make it clear to the whole world what forward-looking innovators have known for some time: that following is no longer the safest bet in consumer goods. Design Innovation Tech industry

The 6 Conditions Required to Scale a Creative Leadership Culture

Great Leadership By Dan

To build organizations that are more agile, innovative, adaptive, and high performing in today’s volatile, uncertain, complex, and ambiguous (VUCA) world, Creative leadership is required. Creative leaders inspire commitment and loyalty to the organization and its mission. They also build an open, honest, authentic, optimistic, generative, and innovative culture where the best ideas can emerge, be implemented, and where everyone is encouraged to develop.

The World of the 21st Century CEO

In the CEO Afterlife

Employers who seize the opportunity to satisfy employees’ needs will re-discover loyalty in the work force. Human Resources Leadership Life Marketing Strategy Apple Business Campbell Soup CEO Google In the CEO Afterlife Innovation John Richard Bell Larry Page Steve Jobs Vision

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IT Organizations Built to Last

Strategy Driven

Innovation begins with management; by fostering a culture that prioritizes innovation, creativity is incentivized among team members. This type of progressive workplace culture nurtures loyalty to the company – especially in younger employees.

The 5 Skills That Innovative Leaders Have in Common

Harvard Business Review

Innovation is critical in a knowledge economy — driving growth, new products, and new methods of delivering value to customers. According to PwC’s 2015 study on Global Innovation , U.S. And yet, despite its importance, innovation is a difficult quality to cultivate both in leaders and in organizations. Analyses were done to identify the competencies that innovative leaders share. Innovative leaders also scored higher in terms of demonstrating curiosity.


10 Ways to Bring New Insight to Your Organization

Modern Servant Leader

Yet, when employees leave, frustrated by a lack of promotion , executives complain there is a lack of loyalty. Resources External Hires Innovation List New ideasCorporations often look to external talent for fresh ideas, new approaches and cultural changes.

How to Innovate When You're Not the Big Boss

Harvard Business Review

Given the unrelenting pace of change surrounding organizations in virtually every industry, companies are looking for executives who know how to innovate and introduce change, not simply caretakers who can manage the status quo. When ambitious managers one or two levels below the C-suite hear that they need to demonstrate the ability to lead innovation and change, this feedback typically triggers howls of protest, often preceded by "They won't" or "They don't."

Conquering The Enemies of Innovation: Silence and Fear

Harvard Business Review

What's the biggest impediment to innovation within an organization? Milliken for the Academy of Management Review and Stern Business pegged fear — and the resulting silence when employees operate within a culture of fear — as the biggest roadblock to innovation. We shouldn't be surprised that their innovation is gone. How can we help employees to conquer their fears, and to bring their innovation forward? Innovation

Calculate How Much Your Company Should Invest in Innovation

Harvard Business Review

How much does your company need to invest in innovation? And the more growth opportunities stretch beyond a company’s current capabilities, the more the company needs to build systems to manage the unique nature of these opportunities (the kind we describe in more depth in our recent article “ Build an Innovation Engine in 90 Days ” and our 2012 e-book Building a Growth Factory ). Growth strategy Innovation

Reverse Innovation in Tech Startups: The Story of Capillary Technologies

Harvard Business Review

At its core, reverse innovation describes solutions adopted first in poorer, emerging nations that subsequently—and disruptively—find a market in richer, developed nations. But can reverse innovation be relevant in the world of high-technology? As an example, Raymonds, a famous clothing retailer in India, utilized Capillary''s solution to create a sophisticated mobile loyalty program for 1.6 million customers without using any paper forms or plastic loyalty cards.

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