Avoid These Traps and LOL for Peak Performance

The Practical Leader

Managers must LOL — lead out loud — if they are going to bring about culture change and shift behavior for higher levels of customer service, quality, safety, productivity, or innovation. In their classic bestseller, In Search of Excellence , Tom Peters and Bob Waterman popularized their finding that effective leaders spend huge amounts of time managing by wandering around (MBWA) with customers, suppliers, and staff. notch products or services nobody wanted.

Closing Your Company’s “Leadership Gap”

Michael Lee Stallard

Tom Peters and Robert Waterman called it “management by wandering around” or “MBWA” in their classic book In Search of Excellence. By employing intuition (MBWA) + analytics (employee engagement and strategic alignment surveys), organizations can close the leadership gap to boost productivity, innovation and overall performance. Historically, leaders have relied on their internal networks and intuition to assess employee engagement and strategic alignment.

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Category Creation Is the Ultimate Growth Strategy

Harvard Business Review

The innovation came about because Laird aspired to surf a deepwater reef break on the north shore of Maui called Peahi, or Jaws, where waves can reach 120 feet high. Having grown up in Hawaii, I have the utmost respect for Laird as a waterman. While I've helped many clients grow their products, brands, and overall businesses, there is nothing as exhilarating as helping a company create an entirely new category. But coffee has seen other innovations, too.

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Why “Company Culture” Is a Misleading Term

Harvard Business Review

Waterman’s In Search of Excellence , that praised the unique management structure and corporate culture of computer then-giant Digital Equipment Corporation (DEC). Peters and Waterman’s book spawned an entire industry in corporate culture consultants and an endless stream of books about corporate and organizational culture has followed right into the present. Kenneth Andersson.