Silence Kills: Are You Fostering Cowardly Communication?
The Practical Leader
OCTOBER 5, 2011
The CEB study found companies “where employees provide honest feedback substantially outperformed their peers in terms of 10-year TSR (Total Shareholder Return) from 1998–2008. We found that companies rated by their employees in the top quartile in terms of openness of communication have delivered TSR (10-year TSR 1998–2008) of 7.9% This creates defensiveness, turf protection, mistrust, disengagement, kills innovation, and lowers service and quality levels.