Marshall Goldsmith

DECEMBER 16, 2013

Leaders are debating the changing nature of work and the perceived decline in job security (the lifelong career at a benevolent company is a fading memory) and the erosion of corporate loyalty. The “intellectual capital” brought in by high-knowledge employees will be a major, if not the primary, competitive advantage.

Bureaucracy 151

Bureaucracy Intellectual Capital Kotter Telecommunications 151

Harvard Business Review

MAY 17, 2012

Three-quarters of the world's CEOs say more emphasis should be placed on measuring the value of non-financial assets such as intellectual capital and customer relationships. These companies have demonstrated that it is possible to generate hard data on customer loyalty and use them in to inform strategic decisions.

Customer Loyalty 13

Customer Loyalty Loyalty CEO Intellectual Capital 13

Harvard Business Review

JULY 14, 2017

Intellectual capital. For most companies intellectual property is something that sits on their balance sheet. But what if the value is not in the intellectual capital itself but in the connectivity of that IP? Relational capital. Money itself is becoming more intelligent and connected.

Intellectual Capital 8

Intellectual Capital Strategy Supply Chain Business Model 8

Harvard Business Review

OCTOBER 4, 2011

It governs an organization's cultivation of its intellectual capital—how it leverages what it already knows how to do, and how it evolves its offering based on changing market demands. You see evidence of companies' different DNAs in the ways they react to risks and opportunities.

Software 13

Software Intellectual Capital Maturity Customer Loyalty 13

Harvard Business Review

SEPTEMBER 13, 2017

Our research has found that embedded sustainability drives financial performance through mediating factors such as innovation, operational efficiency, risk reduction, employee recruitment, engagement and retention, customer and supplier loyalty, competitive advantage, reduced cost of capital, and improved marketing and sales.

Supply Chain 8

Supply Chain Net Present Value Retail Cost of Capital 8