How We Revolutionized Our Emergency Department
Harvard Business Review
SEPTEMBER 26, 2013
If it were a Toyota vehicle-manufacturing plant, a key enabler would be a rope strung along each production line above team members, the Andon Cord. The cord can be pulled by anyone encountering a quality problem or needing assistance from the team leader. We provided care for 57,532 patients that year, and our quality and safety metrics were excellent.