How We Revolutionized Our Emergency Department
Harvard Business Review
SEPTEMBER 26, 2013
The cord can be pulled by anyone encountering a quality problem or needing assistance from the team leader. We provided care for 57,532 patients that year, and our quality and safety metrics were excellent. In 2009, we pulled the Andon Cord. In the interim, our volume has increased to over 60,000 visits annually.
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