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Transforming a Management System – A Case Study From the Madison Wisconsin Police Department

Curious Cat

Field operations are decentralized into four areas of the city – central, south, east, north and west. Operating the department based on the Principles of Quality Leadership. Crosby, Peter Senge, Warren Bemis, Tom Peters, Kaoru Ishikawa, and Joseph M. This post in an excerpt from The Quality Leadership Workbook for Police by Chief David Couper and Captain Sabine Lobitz ( buy via Amazon ). The New Quality Leadership Workbook for Police. Transformational Steps.

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How We Revolutionized Our Emergency Department

Harvard Business Review

Rethinking the time-honored processes upon which our daily operations depended would require overcoming the complacency that pervades many large academic medical centers. We enlisted experts in operational effectiveness and service excellence, and both leaders and front line staff were trained on the principles of lean manufacturing. During rapid-improvement events, teams mapped processes and designed Ishikawa diagrams to aid in identifying cause and effects of waste.