Deming Institute

JUNE 30, 2020

In one of his conversations found on YouTube and posted on January 11, 2010 (the year following his death), Dr. Ackoff provides the following insight about leaders doing the “right and wrong” things in the systems they lead: Peter Drucker said “There’s a difference between doing things right and doing the right thing.”

Covey 69

Covey Deming Six Sigma Efficiency 69

Deming Institute

JANUARY 30, 2017

It had been published in the journal of the Society for Health Systems (an organization I am active with today, including running the Red Bead Experiment at their 2016 conference). Too many healthcare workers don’t understand the system or value stream that they are a part of.

Deming 28

Deming Kaizen System Quality 28

Deming Institute

MARCH 28, 2016

Example: meeting budget, achieving 95% performance in the country on all quality indicators and, having all our staff members on Kaizen events. Fortunately, there are many organizations that are trying to break away from the thinking from the “machine view of the world” to one that helps people see and manage systemically.

Deming 28

Deming Management Kaizen System 28

Deming Institute

APRIL 16, 2018

The presentation continues on the topic of reliability and that section provides some examples of the challenges with analytic systems. Edwards Deming – A Kaizen Statistician. Jeff Wu: Quality Improvement from Autos to Nanotechnology. 2013, Vijay Nair: Industrial Statistics – Research vs Practice. 2017, Fritz Scheuren: W.

Quality 28

Quality Deming Kaizen Sample 28

Deming Institute

JANUARY 5, 2017

While my work is usually associated with the term “Lean” and the lessons from the Toyota Production System, some of my earliest learning and inspiration for improvement came from the work of W. I proposed that we scrap our existing points-based attendance system and the requirements to attend. Guest post by Mark Graban.

Deming 46

Deming TQM Kaizen Crisis 46

Sales Wolf Blog

JUNE 11, 2010

.  The Management Improvement Carnival naturally features posts on how improve your management skills and systems within your organization, but also has a special focus on how this can be accomplished using lean management practices such as Kaizen, Six Sigma, and even Hansei.   Ready to improve your management skills? .

Management 133

Management Six Sigma Human Resources Kaizen 133

Mike Cardus

JANUARY 9, 2012

I have even seen a variety of needles, tubes, containment systems…The way they arrange the needles, the steps they take, etc…. The understanding of how the system works and how to interact with the customer increases. Each facility and individual when drawing blood has their own way of completing this task.

Innovation 111

Innovation Company Retail Process 111

Harvard Business Review

SEPTEMBER 4, 2017

Companies that follow the Toyota Production System use Kaizen events to improve productivity on the manufacturing line. Both Kaizen events and Agile sprints are investments in innovation and human capital productivity. Yet, only one in eight employees are inspired.

Human Capital 15

Human Capital Kaizen Agility Energy 15

QAspire

APRIL 14, 2013

Kaizen complements Hansei and ensures that lessons are executed. Also Read: Using Kaizen for Employee Engagement and Improvement. - – - – -. In such meetings, people often end up providing views, cite examples from the past, outline the lessons learned. All this is only helpful when it results into a meaningful change.

Kaizen 152

Kaizen After Action Review Quality Bottom-up 152

Harvard Business Review

AUGUST 15, 2011

Though charmingly valuable, Kaizen and suggestion boxes are 20th-century productivity anachronisms. Not even a decade ago, organizations had systems analysts design and impose norms demanding total employee compliance. What portion of that could be automated and fed directly into the larger system with only minimal review by you?

Kaizen 14

Kaizen Bottom-up Efficiency Technology 14

Harvard Business Review

OCTOBER 4, 2013

Bally Technologies , a leading provider of gaming systems for casinos, has earned more than 60 awards for innovation in just the last four years. Innovative companies create systems, structures, and work environments to encourage resourcefulness and initiative. Bally Technologies actively emphasizes innovation. “We

Technology 8

Technology Innovation Kaizen Chief Executive Officer 8

Harvard Business Review

MARCH 23, 2011

To show how different it is, we have special words to describe them such as " Master Black Belt ," " DMAIC ," " Kaizen ," " A3 ," and " SIPOC.". In 2009, Grainger's senior management team decided to reflect on their history with improvement initiatives before deploying a Lean-based continuous improvement system.

Six Sigma 14

Six Sigma TQM Kaizen Balanced Scorecard 14

Harvard Business Review

MARCH 30, 2016

“This goes to the heart of intelligent systems design,” asserts Jerry Kaplan, author of Humans Need Not Apply. ” Yet Kaplan also acknowledges that customer-facing machine learning systems increasingly integrate emotional affect , not just algorithmic optimization, into their behavior. .”

Review 8

Review Kaplan Performance Review Kaizen 8

Harvard Business Review

MAY 23, 2011

In fact, many critics point to change management processes, Kaizen initiatives, and the like as evidence that the Hierarchy can do change. My idea of the Network is a system of teams with representatives from all divisions and all levels, who leave formal titles at the door to participate in a decidedly anti-hierarchical forum.

Organization 15

Organization Kaizen Budgeting Short-term 15

Harvard Business Review

JANUARY 3, 2011

The cause was not malfeasant individuals; it was inadequately designed and operated systems of care delivery. In short, system complexity is the essential challenge.

Health Care 15

Health Care Kaizen McKinsey Operations 15

Harvard Business Review

MAY 5, 2016

Are our user experience designs and delivery systems appropriately aligned with use cases? Organizations need to move away from externalizing traditional “kaizen” and move toward innovatively internalizing how customers define and describe successful UX. Who “owns” the enterprise use-case portfolio?

Levitt 8

Levitt Disaggregation Kaizen Call Center 8

Harvard Business Review

AUGUST 2, 2013

Pressure from industry groups can help these executives recognize that they have a responsibility to set aside their self-interest "in order to preserve the interests of the system as a whole." Kaizen, Japanese for "continuous improvement," is Toyota''s self-described business model. CEOs are usually not immoral people," he says.

Henderson 8

Henderson Banking Kaizen Morale 8

First Friday Book Synopsis

MARCH 24, 2011

Here is an excerpt from an article written by Brad Power for the Harvard Business Review blog (March 7, 2011). To read the complete article, check out other articles and resources, and/or sign up for a free subscription to Harvard Business Review’s Daily Alerts, please click here. * * * When they set out to [.].

Process 85

Process Review Article Blog 85

Harvard Business Review

MAY 28, 2015

A kaizen—continuous improvement—ethos is one thing. ” Even if the training itself is world-class, organizations need recognition and rewards systems that explicitly acknowledge and promote excellence. .” In other words, training divorced from excellence is mere compliance.

Training 8

Training Education Incentives Leadership 8

Harvard Business Review

JUNE 21, 2016

Systems don’t scale. But by the 1990s it had run aground: It hadn’t properly developed systems to implement its growth strategy internally, and so that strategy broke down at dozens of points of execution on the front line—with customers, crew, staff on the shore and the company’s travel agent partners.

Company 10

Company IPO Price Loyalty 10

Harvard Business Review

MARCH 7, 2011

They try to institutionalize process improvement — that is, put in place the right mechanisms in their management systems so that their business processes don't become grossly unproductive in the future. The manufacturer has since introduced quality techniques (" kaizen " events), as well as Lean strategy deployment methods and tools.

Six Sigma 14

Six Sigma BPM Process Hammer 14

Harvard Business Review

OCTOBER 27, 2014

Many change efforts fail because people reduce themselves to checking boxes in safe, defensible systems such as Lean and Six Sigma. Many change leaders use Six Sigma , Kaizen , and Lean for continuous improvement. I found a few defining characteristics: 1. Change leaders have a North Star — and they talk about it.

Middle Management 13

Middle Management Six Sigma Taylorism Taylor 13

Harvard Business Review

OCTOBER 9, 2012

Excellent sales forces continuously improve capability around every sales force effectiveness driver through "kaizen." Breakage in any single spoke creates weakness in the wheel, leading to suboptimal results. Rather, it's a lot of blocking and tackling.

Kaizen 8

Kaizen Incentives Market Segmentation Efficiency 8

Harvard Business Review

NOVEMBER 27, 2015

Uncertainty is traumatic, and our quest for meaning leads to the creation of tautological and closed systems that we then fight to preserve. Although we glamorize innovation, the truth is that we are prewired to make our environments as stable and familiar as possible. To adapt is to make the world more predictable.

Creativity 8

Creativity Team Kaizen Innovation 8