Harvard Business Review

JULY 17, 2012

Just-in-time innovation healing the pains customers have in the "here and now" may be wonderful — but it's the very definition of tactical, rather than strategic, investment. Call it "customer kaizen.". in an era of touchscreen and haptic virtuosity is not a recipe for success. Today's Web 2.0

Human Capital 15

Human Capital Supply Chain Kaizen Innovation 15

Harvard Business Review

JULY 17, 2012

Just-in-time innovation healing the pains customers have in the "here and now" may be wonderful — but it's the very definition of tactical, rather than strategic, investment. Call it "customer kaizen.". in an era of touchscreen and haptic virtuosity is not a recipe for success. Today's Web 2.0

Human Capital 13

Human Capital Supply Chain Kaizen Innovation 13

Harvard Business Review

JUNE 21, 2016

The leadership team at Norwegian put in place a kaizen (continuous improvement) system to gather ideas from the front line on how to improve and streamline operations and processes everywhere in the organization, and created extensive discussion forums and recognition for the best ideas. Make constant improvement a focus.

Company 9

Company IPO Price Loyalty 9