Harvard Business Review

MARCH 3, 2014

The primary goal should be not to sell content, but to extract information and build loyalty. Publishers will have to compile insights on what really works, combining data analytics with knowledge management. Social media will have to be mined for sentiment along with content clickstream data.

Books 8

Books Information Technology Content Analysis 8

Harvard Business Review

OCTOBER 11, 2012

We've been selling our privacy for a while now: We sell our privacy to the grocery store, when we allow loyalty cards to track each and every thing we purchase, in exchange for discounts on green beans and more. That clearly seems like a fair exchange to millions. This is nothing new. We save thousands of dollars a year in that exchange.

Insurance 16

Insurance Discount Airlines Price 16

Harvard Business Review

JUNE 21, 2011

Have people formally or informally report on what they find so that others can gain the insights even if they didn't use the competitors firsthand (this becomes a type of pre-emptive knowledge management ).

Software 14

Software Wireless B2B Library 14

Harvard Business Review

OCTOBER 11, 2012

We've been selling our privacy for a while now: We sell our privacy to the grocery store, when we allow loyalty cards to track each and every thing we purchase, in exchange for discounts on green beans and more. That clearly seems like a fair exchange to millions. This is nothing new. We save thousands of dollars a year in that exchange.

Insurance 8

Insurance Discount Airlines Price 8

Michael Lee Stallard

JULY 15, 2010

Michael Lee Stallard Insights on Leadership and Employee Engagement Home About Hire to Speak Press Kit Develop Loyalty: Connect with Your Customers Published by Michael Lee Stallard on July 15, 2010 02:07 pm under Media Appearances , Uncategorized , connection culture , human value Now for something completely different!

Loyalty 186

Loyalty Development McCarthy Godin 186

Strategy Driven

JUNE 16, 2023

Content and Knowledge Management A well-organized system of business content is akin to a library, where every piece of knowledge is cataloged, stored, and easily retrieved when needed. Companies can secure loyalty and propel profitability by deliberately investing in customer experience enhancement.

Supply Chain 107

Supply Chain Loyalty Content Efficiency 107

Deming Institute

MAY 18, 2015

Move toward a single supplier for any one item, on a long-term relationship of loyalty and trust. Edwards Deming’s 14 points for management. End the practice of awarding business on the basis of price tag. Instead, minimize total cost. Point 4 in W.

Long-term 28

Long-term Deming Cooper System 28

Harvard Business Review

SEPTEMBER 2, 2014

Who’s Afraid of Data-Driven Management? Decision making Information & technology Knowledge management' The Data: Lack of good data is the most common barrier to organizations seeking to employ predictive analytics. Nate Silver on Finding a Mentor, Teaching Yourself Statistics, and Not Settling in Your Career.

Sample 12

Sample Analysis Information Technology Knowledge Management 12

Harvard Business Review

NOVEMBER 4, 2013

For instance, a cable television player used advanced data analysis of multichannel customer behaviors to focus on where drop-offs in the journey occurred in two journeys – onboarding and problem resolution – to address nagging customer retention and loyalty issues. Customers Knowledge management'

Call Center 8

Call Center Banking Analysis Knowledge Management 8

Harvard Business Review

JANUARY 31, 2017

First, the duration of a client’s relationship, with both the lobbyist and the lobbying firm, influenced where client loyalty resided. I analyzed the decisions of approximately 18,000 clients (to stay with their current firm or follow their lobbyist). There were a few significant findings.

Sample 8

Sample Loyalty Bond Industry 8