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5 Steps to Build a Disruption Proof Business Model

Great Leadership By Dan

But you need the right culture for this approach, the right metrics (hint, the main KPI isn’t topline revenue) and the right resources. But if you’re going for long-term engagement and loyalty, whether you use subscription pricing or not, you need to think about PMF beyond the headline benefit that drives customer acquisition.

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How is Big Data Transforming Your 80/20 Analytics?

Harvard Business Review

Indeed, even organizations where top management keeps their eyes glued to KPI-driven dashboards have trouble agreeing on what their Top Ten Most Important Customer/Client 80/20 analytics should be. At one travel services giant, 100X more data in less than two years utterly transformed the enterprise conversation around “loyalty.”

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Bots Won’t Just Help Us Buy Stuff. They’ll Help Us Become Better Versions of Ourselves

Harvard Business Review

Tracking which selves deliver the best performance and outcomes could become a new KPI. Loyalty and professional development may be determined by how generous employers become in helping their people craft and curate their best selves. Require networked KPI dashboards for multiple selves management and oversight.

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8 Reasons Companies Don’t Capture More Value

Harvard Business Review

Profit maximization (short-term): A shipping company increases freight rates by 50% to benefit from a capacity shortage in the market, even though doing so will strike customers as exploitative and damage loyalty. First: Market share is a dangerous key performance indicator (KPI).

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4 Models for Using AI to Make Decisions

Harvard Business Review

Their loyalty and accountability belongs to top management. Ambiguity is the enemy; crisply defined service level agreements and explicit KPI accountability are essential. They frequently find the technologies are less of a hassle than the people. They typically become the punching bags and shock absorbers for both sides.

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The Social Cost of Bad Online Marketing

Harvard Business Review

In the B2C world, it is about sales and customer loyalty: not just getting your customer to click and buy, but getting them so worked up about your product that they’ll never so much as think about buying from your competitor instead.

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