How is Big Data Transforming Your 80/20 Analytics?
Harvard Business Review
NOVEMBER 25, 2013
Indeed, even organizations where top management keeps their eyes glued to KPI-driven dashboards have trouble agreeing on what their Top Ten Most Important Customer/Client 80/20 analytics should be. At one travel services giant, 100X more data in less than two years utterly transformed the enterprise conversation around “loyalty.”
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