Tell Them How to Turn on The Radio
Lead Change Blog
MARCH 1, 2019
Most users are doing remarkably well in using the new technology in their daily work; however, as is the case with any large-scale change or training initiative, some are still struggling to gain competence with basic tasks. Upon finishing the manual, Jack submitted it to his manager for review. His manager looked it over and said, “This looks pretty good Jack, but you missed one really important thing.” That individual needs a Directive style of leadership.