Curious Cat

MARCH 10, 2015

Along with a plan to transform into a more customer-oriented organization that was internally collaborative and deeply listened to both employees and citizens, Madison developed a leadership style they called Quality Leadership. You may ask what the role of Quality Leadership was in the transformational process?

Case Study 40

Case Study System Decentralization Management 40

Harvard Business Review

JULY 2, 2014

The goal is not just winning, but playing attractive soccer that excites fans, qualifying for the Champions League, sending as many players as possible to the World Cup, making every kid in the region proud of the team… A club’s mission statement is quite likely to include concepts such as pride, enthusiasm, and player development.

Cooper 16

Cooper Objective Short-term Incentives 16

Harvard Business Review

JULY 2, 2014

The goal is not just winning, but playing attractive soccer that excites fans, qualifying for the Champions League, sending as many players as possible to the World Cup, making every kid in the region proud of the team… A club’s mission statement is quite likely to include concepts such as pride, enthusiasm, and player development.

Cooper 8

Cooper Objective Short-term Incentives 8