How To Cultivate Enduring Customer Loyalty

Eric Jacobson

This means that in order to increase customer loyalty, you need to create a relationship with that customer on a deeper and much more profound level," adds Fleming. Create loyalty programs that turn satisfied customers into enthusiastic advocates.

Leadership & Loyalty | N2Growth Blog

N2Growth Blog

One of the things I tend to value most is loyalty. In fact, there are few things I loathe more than gravy trainers, fare weather friends, gossips and others that display a lack of loyalty. In today’s post I’ll examine the value of loyalty as it relates to leadership.

Act Quickly To Gain Customer Loyalty

Eric Jacobson

Brian Tracy Customer Loyalty Customer Retention Customers Eric Jacobson on Leadership and Management Mark ThompsonA customer who complains and receives a fast response will actually be more loyal to your company in terms of future sales and referrals than a customer who never complained at all. That is what author Mark Thompson and Brian Tracy proclaim, and I agree with them. They also say in their book, Now.Build A Great Business!

Resurrecting Employee Loyalty

The Leadership Advisor

Managers are killing off employee loyalty. Looping back to loyalty, it can flourish again. So where does a manager focus to let loyalty flourish? Refuse the popular notion that employee loyalty is waning.

Building Bridges: How Leaders Grow Loyalty

RapidStart Leadership

How do you grow loyalty? One Way to Grow Loyalty. Instead, think of them as a opportunity to build trust , to grow loyalty. Want to grow loyalty? The post Building Bridges: How Leaders Grow Loyalty appeared first on.

Act Quickly To Build Loyalty

Eric Jacobson

Customer Feedback Customer Loyalty Customer Retention Customer Satisfaction Customer Service Eric Jacobson on Leadership and Management Leadership

Loyalty Isn’t Dead (or It Shouldn’t Be)

Kevin Eikenberry

The post Loyalty Isn’t Dead (or It Shouldn’t Be) appeared first on Kevin Eikenberry on Leadership & Learning. Leadership & Supervisory Skills Personal & Professional Development loyaltyThe prevailing wisdom is that most everyone will have a variety of jobs over their working life. And, it’s actually more than just prevailing wisdom. According to The U.S. Bureau of Labor Statistics, people born between 1957 and 1964 held an average of 11.7

11 Steps to Create Unity and Loyalty

Lead Change Blog

Posted in Leadership Development If there is one difference maker in organizations, it may be the leaders’ ability to create unity and loyalty. Unity and loyalty often make the difference between mediocrity and greatness. Leadership Development community company culture Culture loyalty shared vision transparency unity vision

8 Principles to Build Loyalty

Lead Change Blog

Posted in Leadership Development [link] Jeremy Kingsley (member profile, website) wrote a post about loyalty over at the TLNT blog. He contrasted “short-term, bottom-line thinking” to loyalty and pointed out 5 negative impacts of that kind of disloyal environment. Leadership Development engagement loyaltyHe explained how those five impacts reduced the overall productivity and output of an organization by disengaging employees and making people [.].

Loyalty Beyond Reason Defined

Leading Blog

At Saatchi & Saatchi, we call it Loyalty Beyond Reason. It isn''t possible for a brand to generate Loyalty Beyond Reason in its consumers if it isn''t reliable or respected.

quickpoint: Generosity Creates Loyalty

Leading Blog

The world is not running out of opportunities; ignore fear when it tells you to be greedy. * * * Like us on Facebook for additional leadership and personal development ideas. “There are few things in the world that will change someone’s opinion of you as quickly as generosity” says Jon Acuff in Do Over. You will go to bat for people who have shown you generosity. Your employees will work harder. Your clients will return more often.

How Responding Quickly Builds Customer Loyalty

Eric Jacobson

Eric Jacobson on Leadership and Management Customer Retention Customer Service Customer Loyalty A customer who complains and receives a fast response will actually be more loyal to your company in terms of future sales and referrals than a customer who never complained at all.

Leadership – Inspiring Loyalty Through Personal Branding

Women on Business

Reader Submission Leadership personal brandingWe've Moved! Update your Reader Now. This feed has moved to: [link] If you haven't already done so, update your reader now with this changed subscription address to get your latest updates from us. link].

How To Cultivate Enduring Customer Loyalty To Keep Your Business Thriving

Eric Jacobson

This means that in order to increase customer loyalty, you need to create a relationship with that customer on a deeper and much more profound level," adds Fleming. Create loyalty programs that turn satisfied customers into enthusiastic advocates.

Loyalty vs. Tenure | N2Growth Blog

N2Growth Blog

If your organization confuses loyalty and tenure there is trouble on the horizon…If your business rates tenure higher than performance as a measure for employee evaluation, it is time for you to consider updating your talent management practices and procedures.

Colin Shaw on “New Generation of Business: Connecting Employee Loyalty with Customer Loyalty”

First Friday Book Synopsis

Here is a brief excerpt from Colin Shaw‘s article for LinkedIn. To read the complete article, check out other superb resources, and sign up for email alerts, please click here. * * * Successful companies have loyal employees. They also have loyal customers. But the question for researchers and consultants for the past two decades […].

Shaw 104

Beware of the Leader Who Demands Loyalty

Management Excellence

Leadership Ethics and Loyalty loyalty Price of Loyalty ValuesWe've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

Loyalty and the Rest of the Values on the List

Next Level Blog

I went to a World Jamboree in Norway, a National Jamboree in Pennsylvania, served on the staff of my local Scout camp, piloted leadership development programs for the Scouts and was a Vigil Honor member of the Order of the Arrow. As the Scout law says, a Scout is trustworthy, loyal — we could use some more loyalty, I will tell you that.” Not a bad checklist for leadership or life in general. Leadership Leadership Lessons Boy Scouts leadership values

Customer Loyalty – Marrying Ease With Humanity

Tanveer Naseer

But wait, didn’t I suggest that customer loyalty involves a marriage of some sort? Those connections build customer loyalty and referrals. business communication culture Guest Posts leadership Recent Posts compassion customer service empathy expectations listening relationships

Leadership Lessons From Miss Bala

Joseph Lalonde

A Reel Leadership Article. Miss Bala is loosely inspired by the true story of Mexican beauty queen Laura […] The post Leadership Lessons From Miss Bala appeared first on Joseph Lalonde. What would you do if your best friend was kidnapped? Would you fight for her or would you flee?

Why employees love their jobs: 3 keys to boosting morale, loyalty

Managers are Heroes

To find out what key workplace qualities increase employee loyalty and enthusiasm, we turned to Top Workplaces. The post Why employees love their jobs: 3 keys to boosting morale, loyalty appeared first on Managers Are Heroes.

To Develop a Culture of Trust and Loyalty, Try Sharing Your Leadership

Lead Change Blog

Yet over the years I have learned that leadership culture has changed. Barry Posner and Jim Kouzes, authors of the bestselling book The Leadership Challenge , have surveyed tens of thousands of employees about what they look for and admire in a leader.

Winning Client’s Loyalty: The Power of Relationships (Jonathan Low)

Let's Grow Leaders

He doesn’t just talk about the power of relationships and building customer loyalty – he lives it. . Winning Well International Symposium customer service leadership winning wellWinning Well Connection.

How Leaders Build Employee Loyalty In The Most Trying Times

Tanveer Naseer

Lack of loyalty is a serious problem in organizations everywhere today. Both sides pay a price for this lack of loyalty. Workers are naturally less happy on the job when they sense little or no loyalty from their employer. Loyalty to colleagues can turn into an us-versus-them attitude toward those higher up. Margot Morrell and Stephanie Capprell, in their book “Shackleton’s Way”, list eight principles Shackleton applied to forge unity and loyalty among his team.

Quotes And Leadership Lessons From Cold Pursuit

Joseph Lalonde

A Reel Leadership Article. One by one, the Nels dispatches the […] The post Quotes And Leadership Lessons From Cold Pursuit appeared first on Joseph Lalonde. Liam Neeson returns to the big screen as Nels Coxman in the movie Cold Pursuit.

Loyalty Comes as Employees Grow

Bud to Boss

When people are growing, their loyalty increases—plus, they perform better. Leadership Loyalty coaching communication employee retention motivation new managers new supervisor performance team skills workplace behaviorContinue to help employees develop their careers as a way to improve both productivity and retention. Employees who feel stagnant are unlikely to contribute to moving the organization forward.

On Leadership, Loyalty and Listening to Your Customers

Linked 2 Leadership

When it comes to leadership, every leader needs to understand that they are on the front lines with everyone looking at them. Authentic Leadership Coaching Corner Leadership Lessons Learned Leading Change Customer Relations leadership learning Stephen Monaco And this especially true in business when it is your customers who are watching you. They look to you to understand them, serve them, and know their needs. Really Knowing Your Customers There’s […].

155: How to Inspire Lifetime Loyalty | with Lee Caraher

Engaging Leader

As millions of millennials and the even younger GenZers come into the workforce with very different expectations and definitions of loyalty, companies need to shift to make the most of those workers’ energy, skill sets, and incredible potential. Innovation Interactive leadership

Top 5 Factors That Drive Employee Loyalty

Eric Jacobson

In summary, the top five employee loyalty drivers are: Job Security Benefits Opportunities To Use Skills Organization's Financial Stability Compensation Leaders, be sure you are doing everything possible to let your employees have opportunities to use their skills to make a meaningful difference.

Building Customer Loyalty :: Women on Business

Women on Business

How do I build customer loyalty? I earn loyalty by giving it. Loyalty has to be intentional and designed. Delighting customers doesn’t build loyalty.

Why employees love their jobs: 3 keys to boosting morale, loyalty

Managers are Heroes

To find out what key workplace qualities increase employee loyalty and enthusiasm, we turned to Top Workplaces. The post Why employees love their jobs: 3 keys to boosting morale, loyalty appeared first on Managers Are Heroes.

0707 | The Power of Reciprocal Loyalty with Daniel Korschun

LDRLB

In this interview, we discuss how the uniqueness of a business was due to the unique leadership of Arthur T. Demoulas and how reciprocal loyalty made for a successful business and a revolutionary act of followership. The power of reciprocal loyalty.

Top Five Factors That Drive Employee Loyalty

Eric Jacobson

skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! Monday, August 30, 2010 Top Five Factors That Drive Employee Loyalty A 2010 survey by the Society for Human Resource Management shows that job security is what matters most to employees.

What’s your proactive marketing approach to loyalty?

Strategy Driven

I recently had a WOW experience that completely coincides with your philosophy on customer loyalty versus satisfaction. Look at the elements of business and sales as a result of Amazon’s action, and customer reaction: a huge wow, several social postings, more social proof, an amazing testimonial, customer loyalty, and pass along value that cannot be measured on any ROI scale. You just finished reading What’s your proactive marketing approach to loyalty? !

What Is Expected Of You As A Leader

Joseph Lalonde

You’ve taken a big step by moving into a leadership position. Leadership clarity example honesty leadership expectations loyalty respect trustEekkk! You got the call. You’ve been tasked with stepping up to a new role in your organization.

How to Encourage Employee Loyalty & Retain Good Workers

Chart Your Course

It’s no wonder, then, that employers are looking for ways to encourage loyalty and retain good employees. Loyalty Both Ways. Does the company deserve the loyalty of its employees?

The Art of Loyalty (Loving an Old Pair of Shoes) | Ron Edmondson

Ron Edmondson

Home About Consulting Church Family Leadership Navigation: Home » Culture » The Art of Loyalty (Loving an Old Pair of Shoes) The Art of Loyalty (Loving an Old Pair of Shoes) January 23, 2011 in Culture , Encouragement with 12 Comments I’ve had these shoes for 20 plus years. Where else have we lost loyalty in our culture?

Leadership and Work Teams

Great Leadership By Dan

If this premise and the figures above are accepted it would suggest that only 10% of team leaders are high performing, enabling their teams, whilst 40% of leaders are failing in their leadership tasks, whilst the remaining 50% are barely holding in there! leadership Simon Mac Rory teams

Team 270

Quotes And Leadership Lessons From Ratchet & Clank

Joseph Lalonde

A Reel Leadership Flashback Article The Ratchet & Clank movie brought the Sony PlayStation game to the big screen. So, are there leadership lessons in Ratchet & Clank? Keep reading to read the leadership lessons I found in Ratchet & Clank.

Taylor 161

Put a Little Love In Your Business, and, According to This Study, You’ll Be Repaid With Loyalty and Productivity

Steve Farber

Those are all important leadership qualities in the workplace, sure. It can bring out the best parts of our nature such as loyalty, emotional closeness, and the desire to do things for other people. As a business leader, I know, you’re no softie.

Develop Loyalty: Connect with Your Customers

Michael Lee Stallard

Where’s the Loyalty? How to get the most out of your team even in the most trying times

Ron Edmondson

Jeremy is a professional speaker, best-selling author, and the President of OneLife Leadership. Lack of loyalty is a serious problem in organizations everywhere today. Both sides pay a price for this lack of loyalty. Workers are naturally less happy on the job when they sense little or no loyalty from their employer. Loyalty to colleagues can turn into an us-versus-them attitude toward those higher up. The post Where’s the Loyalty?

The IFB Leadership Model

Great Leadership By Dan

Building balanced relationships through trust is at the heart of the IFB Model of leadership. Unhealthy relationships can hide sub-optimal flow dynamics because personal loyalties or low trust can conceal low performance. About the Author: Yvette Bethel is CEO of Organizational Soul, an IFB Consulting and Leadership Development company. culture Leadership Models trust Yvette Bethel