Harvard Business Review

DECEMBER 28, 2016

Customer Lifetime Value : This is the net present value of all future customer revenues with account for attrition and your discount rate. Lack of momentum and sluggishness spell doom to a CX program, and leadership must propel the program. True CX leadership comes from: Ownership. Empowerment.

Attrition 14

Attrition Metrics Net Present Value KPI 14

Great Leadership By Dan

OCTOBER 21, 2013

Caution: when employees feel like owners, no more wasting money on expensive furniture, management boondoggles, or projects with a poor net present value. finance leadership business acumen finance and accounting for leaders finance' You can help them feel like owners too. They will call you on it.

Finance 246

Finance Course Net Present Value Management 246

Harvard Business Review

APRIL 27, 2017

Joe Bower and Lynn Paine “had me at hello” (to quote Jerry Maguire ) with their new HBR article, “ The Error at the Heart of Corporate Leadership.” ” Laying out their data, they find that long-term oriented companies create more financial value and more jobs. The Refresher: Net Present Value.

Hedge 12

Hedge Short-term Long-term NPV 12

Harvard Business Review

SEPTEMBER 10, 2012

When forced to present familiar metrics for truly out-of-the-box "beginning" ideas, work teams develop what our friend Jay Paap calls "Imaginary Numbers." As for decision-making there is one simple rule in pursuit of breakthroughs: "The higher the goal the higher the role."

Process 16

Process Stage-Gate Innovation Net Present Value 16

Strategy Driven

SEPTEMBER 9, 2011

Many conventional metrics we use to estimate value are based on faulty assumptions. Net present value [NPV] is a case in point. She is a popular speaker and consults to senior leadership teams. To read Rita’s complete biography, click here.

Innovation 50

Innovation NPV Business Model Constraint 50