The Practical Leader

MARCH 13, 2024

“The 85/15 Rule” emerged from decades of root cause analysis of service/quality breakdowns. About 85% of the time the fault is caused by the system, processes, structure, or practices of the organization. The differences flow from the leadership team’s values and assumptions about people.

System 52

System Organization Levitt Root Cause Analysis 52

The Practical Leader

JUNE 14, 2023

This too shall pass” From Bolt-On Programs to Built-In Culture Change Hundreds of studies over the decades have shown that 50 – 70 percent of improving customer service levels, restructuring, mergers/acquisitions, introducing new technologies, performance management systems, leadership training, and the like fail.

Root Cause Analysis 52

Root Cause Analysis Mission Statement Travel Restructuring 52

Harvard Business Review

JUNE 5, 2014

“The phenomenal number of interacting parts, interacting people and continuing changes in technology mean that we will always have failures, full stop.” First, Maryann Keller, a former auto analyst, notes that, historically, GM hasn’t invested in root-cause analysis.

Root Cause Analysis 8

Root Cause Analysis Edmondson Industry CEO 8