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Building Customer Communities Is the Key to Creating Value

Harvard Business Review

They're entirely price sensitive. At Level 4, you're helping customers build their social capital — that is, helping them to build and expand valuable support groups and communities. Helping customers build social capital may seem far removed from the concerns a competitive business should occupy itself with.

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The CEO's Priority Should Be the Corporation's Survival

Harvard Business Review

For example, a decision to invest in growth, which might be better for longer-term shareholders, can often come at the expense of a higher dividend, which might suit short-term investors; a choice to pay higher wages and make employees happy and allow for price reductions, the benefits of which go to customers, impossible; and so on.

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What It Takes to Become a Great Product Manager

Harvard Business Review

Pricing and revenue modeling. PMs have to have a deep understanding of how the organization operates and must build social capital to influence the success of their product – from obtaining budget and staffing to securing a top engineer to work on their product. Feature prioritization and roadmap planning.

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With New York Schools Appointment, Bloomberg Did it His Way

Harvard Business Review

Cathleen Black's appointment raises, first, the perennial question: Is leadership a highly contextual capability? While once the corner office was almost invariably inherited by an insider, now it is more common to see companies reaching for "stars" who might perform miracles, or at least give the stock price a boost.