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A Stunning, New Leadership Lens

Steve Farber

We know that leadership is a decision not a position, and we have to work really hard to get better at it. We’ve been exploring the convergence of three essential qualities: Human Capital–individuals’ attributes, talents, capacities, and contribution. You have an important mission. Are you ready to take the next LEAP?

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The Big Goal Behind All that Customer Data

Harvard Business Review

So you engage her by giving her speaking opportunities, you co-present at her industry association, host a webinar featuring her, invite her to local customer forums, and give her a leadership role if she's interested. They're helping customers build social capital. They're improving customers' lives.

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