Transforming a Management System – A Case Study From the Madison Wisconsin Police Department
MARCH 10, 2015
Step 1: Educate and inform everyone in the organization about the vision, the goals, and Quality Leadership. Begin discussion with top management team and train them. Share feedback with the chief and his management team. Get buy-in from top department managers. This begins at the top with the chief and the chief’s management team. If top managers within the organization are not authentically practicing Quality Leadership neither will anyone else.