Steve Farber

JANUARY 9, 2017

Love–when done right–builds great brands, creates customer loyalty, and increases employee productivity and retention. In fact, I’d argue keeping ahead of the technology game is merely table stakes. Love is the real competitive advantage. What is love? Baby, don’t hurt me).

Competitive Advantage 63

Competitive Advantage Letter Apparel Welch 63

Strategy Driven

MAY 8, 2019

Bold Lettering. One of the primary methods of sprucing up the exterior of your store is to commission and buy new lettering to advertise your store’s name. Finally, many businesses use promotions, rewards, competitions and loyalty systems to generate repeat custom or inspire first-time customers to part with their cash.

Letter 50

Letter Advertising Brand How To 50

The Practical Leader

JULY 6, 2021

These are the same managers loudly pronouncing goals of higher employee engagement and increased customer loyalty. Tomorrow we publish my June blogs in the July issue of The Leader Letter. Fear of criticism, fear of failure, fear of getting caught, or fear of speaking up. The L-word makes many managers squirm.

Leadership 75

Leadership Customer Loyalty Letter Loyalty 75

Steve Farber

JANUARY 9, 2017

Love–when done right–builds great brands, creates customer loyalty, and increases employee productivity and retention. In fact, I’d argue keeping ahead of the technology game is merely table stakes. Love is the real competitive advantage. What is love? Baby, don’t hurt me).

Competitive Advantage 40

Competitive Advantage Letter Apparel Welch 40

Lead Change Blog

MAY 1, 2017

Eileen McDargh of The Resiliency Group provided Three-Letter Leaders Create Clarity. Eileen recaps, ” In the age of 140 character tweets and 12-minute Ted talks, much can be gained by considering what three-letter titles can do to clarify roles and responsibilities. .” Discover David on Twitter at @thoughtpartner.

Leadership Development 264

Leadership Development Development Leadership CTO 264

Leading Blog

JANUARY 27, 2012

Frank Sonnenberg makes the case in Managing with a Conscience , that the only sustainable way to succeed is the right way—not cutting corners—emphasizing the intangibles like trust, creativity, focus, speed, flexibility, relationships, loyalty, and employee commitment. Sonnenberg hits these issues head-on.

Management 284

Management Intangible Assets Critical Success Factor Compliance 284

Strategy Driven

NOVEMBER 13, 2021

Blue evokes feelings of competence and loyalty, both of which are great for boosting office morale. If you’re looking to share important messages with employees and customers, red is a great choice to use on stamps for business letters, memos, and signs. Blue has even been said to cause the body to produce relaxing chemicals.

Productivity 101

Productivity Products Real Estate Chemicals 101

The Practical Leader

FEBRUARY 7, 2024

Often, there is little loyalty or emotional commitment (“work is a four-letter word”). A production worker or hospitality server may have started in a job and progressed to feel a calling to make better products, happier people, or the world a little better place. Job A means to some other end. Providing financial support.

Career 52

Career Crisis Learning-by-Doing Licensing 52

Strategy Driven

FEBRUARY 18, 2020

Every now and then you may even receive a letter. Loyalty schemes can be another way to boost relationships and acknowledge loyalty. If your target market is primary people in their teens and twenties, they might, but even then, chances are they are using newer platforms like TikTok instead of good old Facebook.

Loyalty 66

Loyalty Media Follow-up Wilde 66

HR Digest

MARCH 6, 2024

Even when employees do remain under unsatisfactory work conditions, it won’t be out of loyalty to the company, but instead a lack of opportunity to move on to a company that treats them better. These sorts of employees may not be in large numbers, but they make a considerable impact when they walk out.

Strategy 59

Strategy Mentor Creativity Planning 59

Strategy Driven

JANUARY 17, 2014

Assuming it was a simple form letter, I deleted it without response. A couple days later, I received a follow-up letter from Mandy. What struck me was that the second letter contained several typos, which assured me that Mandy was an real person. Businesses that practice genuine care earn the hearts and loyalties of customers.

ROE 50

ROE ROI Letter Airlines 50

Harvard Business Review

JULY 17, 2012

TD Bank is a loyalty leader among major retail banks in North America. The bank has a framework within which every employee understands the business objectives of earning customer loyalty, and where every business practice is designed to encourage both systematic and spontaneous attempts to wow customers. Take TD Bank, for example.

Customer Loyalty 15

Customer Loyalty Loyalty Banking Call Center 15

Building Personal Strength

OCTOBER 22, 2011

Captain Andrew Rowan accepted the mission, traveling through Jamaica and into the mountains of Cuba to deliver the letter. LOYALTY - “If you work for a man, in Heaven’s name, work for him. If put to a pinch, an ounce of loyalty is worth a pound of cleverness.” He successfully established rapport with Garcia and returned a hero.

Loyalty 78

Loyalty Letter Travel Training 78

Strategy Driven

DECEMBER 7, 2018

Therefore, our loyalty to the company rises, and we are more productive. Nobody turns letters like Vanna White, making her essential to the legacy of “Wheel of Fortune.”. In the business world are those staff people who make us feel more like family. Still other back characters bring cohesion to the enterprise.

Rogers 62

Rogers Henderson Mentor Learning-by-Doing 62

Lead from Within

MARCH 8, 2017

You can draw anecdotes and hard data from performance reviews, personal letters and commendations, and client satisfaction surveys. When you’ve amassed this mound of information, you’re almost certain to feel worthy to make a case for yourself.

Objective 78

Objective Document Survey Performance Review 78

Harvard Business Review

JULY 17, 2012

TD Bank is a loyalty leader among major retail banks in North America. The bank has a framework within which every employee understands the business objectives of earning customer loyalty, and where every business practice is designed to encourage both systematic and spontaneous attempts to wow customers. Take TD Bank, for example.

Customer Loyalty 11

Customer Loyalty Loyalty Banking Call Center 11

Chris Brady

JUNE 16, 2010

You receive their thanks and gratitude, adulation and respect, friendship and loyalty, comfort and presence. For I am the holder of your gift and I give you my thanks and gratitude, adulation and respect, friendship and loyalty, comfort and presence. Post another comment The letters and numbers you entered did not match the image.

Letter 133

Letter Loyalty Blog Open-book 133

Michael Lee Stallard

JUNE 5, 2010

The character values, or blocks of the pyramid, were: industriousness, enthusiasm, friendship, loyalty, cooperation, self-control, alertness, initiative, intentness, condition, skill, and team spirit. Although the coach declined to sign, he allowed Walton to mail the letter to then President Richard Nixon. [At

Follow-up 360

Follow-up Open-book Learning-by-Doing Hotels 360

Modern Servant Leader

OCTOBER 9, 2012

I recently watched a daytime TV show in which one of the hosts read a letter written by New York Jets Quarterback and Christian Tim Tebow, who was describing some characteristics of an ideal wife. What is the greatest objection to Servant Leadership? Let me answer this with a story. There are many of course. Here are a couple examples: A.

Servant Leader 189

Servant Leader Mission Statement Greenleaf Leadership 189

Next Level Blog

JUNE 23, 2010

One of my takeaways from the article is that McChrystal encouraged such fierce and insular loyalty to himself that he damaged his judgment and that of his team. Post another comment The letters and numbers you entered did not match the image.   When they responded in kind, he tacitly encouraged it. Please try again.

Executive Coaching 129

Executive Coaching Blog Letter Open-book 129

Strategy Driven

NOVEMBER 2, 2015

He goes on in all capital letters to say, “POWER IS REQUIRED FOR THE ACCUMULATION OF MONEY! Power refers to ORGANIZED effort, sufficient to enable an individual to transmute DESIRE into its monetary equivalent. POWER IS NECESSARY FOR THE RETENTION OF MONEY AFTER IT HAS BEEN ACCUMULATED!”. Reprinted with permission from Jeffrey H.

Power 50

Power Open-book Customer Loyalty Definition 50

Strategy Driven

MARCH 24, 2014

The new RAP sheet – or should I say the ‘RAP of sales’ – is broken down into segments that define the process by letter (R.A.P.) When customers are happy and feel valued, it creates a loyalty-base of customers AND employees. You’ll also have insight as to why the new RAP on you can make or break your business.

Reputation 51

Reputation Airlines Loyalty Customer Loyalty 51

Michael Lee Stallard

NOVEMBER 9, 2010

When relationships with customers are not established or nurtured, such as in my wife’s case, an opportunity to develop customer loyalty is missed. When relationships fail among colleagues, communication breaks down and rivalries develop that reduce cooperation and team spirit. Many customers can sense this.

Customer Loyalty 239

Customer Loyalty McCarthy Godin Self-aware 239

Steve Farber

AUGUST 10, 2010

In Fifth Floor relationships, vulnerability, authenticity, trust, and loyalty are off the charts. And that’s exactly why handwritten letters and notes are so special–they are the rare personal note amid a sea of impersonal statements and bills. It hardly matters how long the letter is or what it actually says.

Letter 80

Letter Long-term Open-book Learning-by-Doing 80

N2Growth Blog

NOVEMBER 29, 2010

Some employers believe in providing a little something extra to all employees during the Holiday Season as an expression of gratitude for their loyalty and contributions during the year without regard to performance. but to focus on compensation strategy that builds on performance.

Blog 340

Blog Metrics Brand CEO 340

Strategy Driven

DECEMBER 16, 2013

And Google reads all your letters! Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Google knows if you’re bad.

Reputation 70

Reputation B2C B2B Customer Loyalty 70

Tim Milburn

OCTOBER 2, 2013

They include… If I didn’t lie about my loyalty to the firm, they would never have promoted me. ” He put up posters that read: “Send they a letter.” Integrity is no simple matter. It is particularly easy for business people to lie. I compiled a list of 46 reasons that executives lie.

Waterman 140

Waterman Automotive Learning-by-Doing Industry 140

Ron Edmondson

OCTOBER 17, 2016

I can’t imagine people handwriting that many notecards in days past or even typing out that many letters. Leading people used to involve loyalty and commitment simply because of position – or paycheck. I am even contacted through LinkedIn by people who attend our church. Leading people is harder. It just is.

Commitment 30

Commitment Career Letter Edmondson 30

Strategy Driven

JUNE 17, 2013

Letter from a fan: Hello Mr. Gitomer, I read your article on LinkedIn in the Daily Herald Business Ledger here in the Chicago Suburbs. I am a fan. You make great points and observations that many people miss. I’m in the process of retooling my profile. I can’t help but to ask if you have ever made a sale through LinkedIn? Thanks, Kyle.

Media 50

Media How To Brand Customer Loyalty 50

Strategy Driven

APRIL 15, 2013

Letter from a fan: Dear Jeffrey, I’m a big fan of your weekly column, especially the one about making sales vs. measuring sales activity. It describes my situation to a tee. I’m an outside salesman who spends countless hours filling in itineraries, CRM notes, and reports. Reprinted with permission from Jeffrey H. About the Author.

CRM 50

CRM Customer Loyalty Seminar Marketing 50

Strategy Driven

JULY 15, 2013

Letter from a fan: Dear Jeffrey, I sell copiers in NYC, and this year I finished as the number one rep in the nation. I truly believe that would not have been possible had it not been for your Little Red Book of Selling. I do have a question and would greatly appreciate your advice. Reprinted with permission from Jeffrey H. About the Author.

CRM 58

CRM Customer Loyalty Competitive Advantage Books 58

Eric Jacobson

SEPTEMBER 18, 2013

They include If I didn''t lie about my loyalty to the firm, they would never have promoted me. He put up posters that read: "Send they a letter." INTEGRITY Integrity is no simple matter. It is particularly easy for business people to lie. I compiled a list of 46 reasons that executives lie. It was no longer an acceptable excuse.

Waterman 56

Waterman Follow-up Automotive Learning-by-Doing 56

Harvard Business Review

JANUARY 16, 2018

They can reap benefits because of higher employee productivity and customer loyalty and satisfaction. There is a lot of talk about purpose in business. Purpose-driven companies have been shown to outperform their peers over the long term. But purpose-driven companies are also hard to come by. Why is that? Because purpose is costly.

Short-term 10

Short-term Company Long-term Customer Loyalty 10

Women on Business

JANUARY 24, 2011

Write letters to the editors and blogs to encourage dialogue. A good way to start honing this courage is through Letters to Editors. Loyalty is paid for one way or another. Cultivate the local media. Discover the reporters in your area and profession. Such involvement can lead to greater visibility. Start small and build up.

Press Release 100

Press Release Discount Sharpe Advertising 100

Harvard Business Review

SEPTEMBER 16, 2015

For the sake of the future business leaders we teach and the workforces they will direct, in this letter we call for passage of the Family And Medical Insurance Leave (FAMILY) Act. Paid leave reduces turnover and increases employee loyalty, which results in cost savings for businesses.

Policies 8

Policies Letter Insurance Loyalty 8

Ron Edmondson

FEBRUARY 27, 2017

If I’m especially dry, I’m going to be reading in the Gospels, or some of Paul’s letters such as Ephesians or Galatians, everyday. God hasn’t moved, but if you’ve shifted in your loyalty to God and the place He holds in your heart, get back securely on the His side. Music has a way of drawing us back to another time.

Learning-by-Doing 30

Learning-by-Doing Letter Edmondson Loyalty 30

Frank Sonnenberg Online

OCTOBER 6, 2020

Damage commitment and loyalty. An Open Letter to Bureaucrats (A Must-Read). How would you feel if someone told you to follow the rules, but exempted themselves ? Stifle opportunities. How much does strict adherence to rules, rather than thinking outside the box, impact your creativity? Reduce competitive advantage.

Micromanagement 108

Micromanagement Delegation Bureaucracy Competitive Advantage 108